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Vonage Forums Archive By Date December 15, 2007 |
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• I have the same issue, and cannot find the number to call Vonage for problems, really...
• Our service came back this morning. Just one little kink: The voicemail light...
• Hi-
I reconfigued my routers (WRT54G and Vonage RT31p2) after reading this...
• Look at the bottom of the vonage home page, click contact us then click the large...
• Here is the toll free number for Canada, should work for you.
877-272-0528,...
• Look at the bottom of the vonage home page, click contact us then click the large...
• I have the same issue, and cannot find the number to call Vonage for problems, really...
• I have lost my 646 area code Vonage line for over 24 hours now.
Questions:
1....
• My dashboard says that there are technical problems!
I got that. Even my grand-grand-ma...
• I am sure that the problem will be rectified... the question is when?
Imagine...
• I was using the web site. I just tried the *73 got the msg "your call forwarding has...
• Are you using the website or your phone?
*72 on, *73 off...
• Now I know there are alot of threads about this but none have had any help. I am using...
• I seem to be having a really hard time making myself clear here.
Go to www.vonage.com,...
• Check your Dashboard.....
Some customers may be experiencing an issue with...
• Like the subject states, Im not able to change or disable my call forwarding.
Has...
• Did you look for the cities in the list? Menifee, Morrilton, Oppelo and Plumerville...
• I am in the Atlanta area and the phone service has been down since last night. It...
• Thanks but I'm not sure if I explained properly. I'm aware that Little Rock is in...
• Well I hate my job sometimes because I always have to look into the why's of what...
• Beginning late Friday night, we experienced technical issues that have intermittently...
• Little Rock, Arkansas is in the 501 area code.
http://www.allareacodes.com/arkansas_area_codes....
• I just moved to Little Rock and want to change my phone number to a local one so that...
• Central Kentucky is back online with Vonage and working....
• You know, Lazarus, the thing of it is.... If this were just an outage, and the phone...
• I work for a company that provides telephony services, Toll free and local for...
• Oh, and caeled, I'm just outside of Mount Vernon, so someone local feels your pain....
• Your welcome....glad I didn't disappoint you.
You deserved to get flamed...
• I've also been having the phantom calls this morning, including two from my wife's...
• Please post the details of your VoIP test.
Sorry Steve... yesterday I didn't...
• Damn! Sushi sounds really good right now, too....
(I'd call my local sushi joint,...
• Ok,
I rebooted and still no phone. How do I tell if it's due to Vonage still having...
• Steve,
Wasn't that what I just posted up at the top of my first message?
What...
• I too found this forum due to this outage......
• It stopped for me as welll around 1:30am, but then about 8:30am pacific I got another...
• It is interesting how we the consumers need to have a backup plan for Vonage VOIP...
• Fully expected to get flamed - thanks for not letting me down :-D
And what -...
• As I've already posted in a different thread, the most annoying thing is that V...
• I am SO Glad that my phone apparently isn't doing the phantom thing as well as just...
• I am in the Los Angeles area with V business lines. I am a telecom manager. I have...
• I agree with you 100%
I've sent a complain to their CS but I don't think anybody...
• This topic is being discussed HERE...
• This topic is being discussed HERE...
• This topic is being discussed HERE...
• i had to go and post that i wasn't receiving phantom calls :roll: guess what? at...
• What bothers me A LOOOOOT is not the technical issue itself.
I understand that...
• If you have a medical condition that requires you to contact help via phone- you...
• Mspoet30, notice that Lazerus has a whopping one post to his credit. Anyone can...
• Most folks have a cell phone whch works as their back-up to Vonage or standard Phone...
• For 2 days now, I am having issues with the caller not being able to hear me after...
• My Vonage in Cincinnati is back up....
• Seems like my area is out and that leaves me with no way to contact
medical help....
• :x I have real bad service here in Indy. When it works it's great, but when it's down...
• My mother called me about 30 minutes ago, the call went right to voice mail, and...
• It's not just in the States that the problem exists. I'm in Canada, and I've been...
• Thanks for the heads up. We'll tell you how effective your comments were after...
• I now have full service restored. Hooray!!...
• It's not worth the effort, IMHO. I'm on the 500 minute plan and I get charged each...
• Working inbound and outbound in NW Chicago.... (how long for???)tired to call...
• My Vonage has been out since around 6(ish) last night. I'm in Raleigh, NC and I've...
• My service in Colorado is hit and miss. I can make some calls but not others. My router...
• Why can't they post a message saying that "Some people may be expereincing either...
• Yeah except we wish that was the only issue!... Their service announcements need...
• If you login to your Vonage account through their online webpage, on the right...
• Starting the afternoon of Dec. 14th, we started receiving calls from Dialogic...
• I called my brother on his cell phone the other night and a few hours later my vonage...
• Glad I found this forum/thread.
for 2 days I've been rebooting, upgrading firmware...
We...
• I am in Ontario using a 506 (NB) area code without any issues...
• At 8:00 PM last night my cellphone rang, it was my friend who I was in a taxi on the...
• My sister in law is a vonage user in Holland, MI, she just called about various things...
• My service just came back on.
I am located in Alberta, Canada...
• If you are in the states, then there is a problem. Here in Canada I don't have a problem....
• All is well here in Canada...so far....
• I am right there with you....
• My sister had no idea of the vonage crisis. She had previously enabled call forwarding...
• I'm in Spring, TX and my service has been out since 12/14 at around 6:30p. In the...
• Hey guys,
this was becoming a nightmare for me.
Thank God I found this forum.
I...
• Phantoms went until 1:30am last night...
Now when you call the phone - it rings...
• Out in Massachusetts too.
The benefits of old school copper make themselves...
• same thing here in va (757). noticed it was 1st out last night around 10pm. was working...
• If you go to CNN's web page you will see a place on the front of the page called "I Reports"....
• Same thing in Cincinnati, my phone1 goes in and out, mostly out. Forwarding to...
• The same thing is happening to me. :evil:...
• 18hrs and counting. No phone service, still states cant link to vonage network....
• hookbill,
Don't be jealous that you can't forward your calls to your mobile...
• "This is a joke right?"
I was thinking the same. If they can't send an email,...
• No joke. I'm on the line right now with customer service and the front line people...
• Vonage service is out in Central Kentucky as well since last night. Vonage technical...
• This is a joke right? Major outage all over the country and not a single email from...
• Central Kentucky is down as well. I called Vonage last evening (December 14, 2007)...
• Also in Ohio, I can dial out now but I can't call in. On my Verizon mobile phone I get...
• It is happening here in Ohio as well....
• I've had no dialtone for about 24 hours, and been trying to reach the customer service...
• What Vonage should do, if they were smart, is to send out a systemwide announcement...
• Ok, I have just got off the phone with vonage. Basically the issue is all over the...
• I have had no service for 16hrs and counting in upstate ny. When i try to use my phone...
• They are saying that it will be "at least 1 more hour" and "possibly up to 24 more...
• Ha. It is back down with the message....
• I have a dial tone at the moment....
• This topic is being discussed HERE...
• Well, lets think about this technically. I am a Sys Admin at a pretty large company....
• This topic is being discussed HERE...
• You can't currently log into their website, so the phone interface is down also....
• Down here in Huntsville Alabama. Vonage is out. Been out at least for 5 hours now....
• I'm in the Woodinville, Wa area and have been having the phantoms off and on since...
• It's happening to me as well. I keep getting repeate phantoms from the last 4 calls...
• Some people are receiving a All circuits are busy message when trying to call my...
• Mine is up now and all seems to be working......
• phantom calls in area code 201 too.
been on hold with vonage for more than 30...
• What a nightmare. It was strange when it was occuring at 10pm and my mother kept...
• I am also receiving phantom calls from numbers that have recently called my Vonage...
• incoming calls and when answered no one is on it, then upon hanging up phantom calls...
• Yeah, having the same problem in State College, PA.
Receiving phantom calls...
• Mine has been working for the past hour. Able to call and receive calls.
415...
• Mine just came back on line. I am in the 618 area of Illinois
edit: 2 minutes...
• Alright I am seriously getting flustered with Vonage. Every once in awhile i get...
• It's shit like this that makes me increasingly disillusioned with voip....
• Same problem here on Long Island (631). Not that location matters really... I...
• Im on Long Island NY and Ive been having the same problem. I pulled the wire to the...
• Yiikes! I started receiving phantom calls from my sister. First on my Vonage line...
• Three lines with Vonage? Ever heard not to put all your eggs in one basket?
Vonage...
• I can confirm that Vonage is down (USA wide). I just spoke with the Vonage customer...
• I'm in the Chicago area and my Vonage service has been down for hours! What's going...
• Been down almost all day, have motorola device VT2142, if I reboot it, the power...
• Vonage would not tell me there was an outage or any other system activity today,...
• It is 11:23pm CST time in DFW area and my lite has been steady green not for about...
• I'm also in the Boston area and having this problem. Unfortunately, it was with...
• I'm in Las Vegas (702) and have an South Carolina (843) number. I've been down since...
• You can get this issue resolved if you call and complain (be nice and rational),...
• Nortel sues Vonage over patents:
http://www.businessweek.com/ap/financialnews/D8THJC980.htm
Wh...
• I also had my power light blinking red, uploaded my configuration several times...
• This topic is being discussed HERE...
• This topic is being discussed HERE...
• This topic is being discussed HERE...
• yeah i've been waiting for a call for about 3 hours. didn't realize the service...
• I called wife and snapped at her because I thought she was sitting on her phone or...
• Help,
Many are reporting service going on and off and on again today. Mine...
• System is still out here in WA state. I can make calls but I cant received. According...
• I had the issues and equipment you are having. I would wake up to no phones every...
• It appears to come and go. But mostly down for me since I noticed this evening around...
• Well mine works now.. Incoming and outgoing....
• This brings back to mind similar oddities with Sunrocket just prior to leaving...
• Everything appears to be working again at least for me. I'm able to call myself...
• :cry: I am also having major problems in NJ. I disconnected the line from my Network...
• I have had the same issues alot.... To me it would happen some time over night, so...
• Well just as soon as I posted previous message, it seems 440 area code back to intermittent....
• Can anyone verify if Vonage is down and for how much of the USA and/or other countries?
The...
• Phone service was out in 440 area for a few hours and has now returned.
Hopefully...
• I have been having issues all day. We are in Washington State and its been terrible....
• Oh boy, down again too.........
• Dallas Texas is down also, like the user above, it worked for a minute, and now is...
• I'm able to receive incoming calls now. Just tried calling myself from my cell....
• Looks like a global issue. I have been with Vonage for over 2 years, and with the...
• Hello,
I'm a two week user of Vonage. My system must be down or the network must...
• I am in NYC and am having service issues as well. Cannot make outgoing or receive...
• Well I just got home too (California) and am having the same issues. First thing...
• I have 2 Vonage lines and can call myself without any issues. So we can all call each...
• You guys think this is sunrocket part duex?...
• So I logged on to vonage, disabled voicemail, waited a minute, enabled vm, waited...
• The problem seems to be all over and intermittent. I can place and receive some...
• This probably won't get fixed until tomorrow. Good night everyone. I hope we get...
• lol, as I was quoting you to let you know you shouldn't post the #, the number was...
• I just got dialtone, tried calling coley from my vonage, dialed #, nothing happened,...
• I still can't even call out. Or receive calls....
• I wasn't able to make any outgoing calls in addition to the incoming...and I tried...
• well if anyone wants to try me ur more than welcome ... private msg me for the #...
• Well, lets think about this technically. I am a Sys Admin at a pretty large company....
• Btw I can not make outgoing calls, recieve incoming and my calls are not forwarded,...
• i had the same problem in october to on my va number :(...
• I just noticed that. I don't have service still....
• I didn't know that my service was down until my son tried calling me from his cellphone....
• maybe we should all jointly write an email with our names on it and refuse to pay...
• Count me in here in Northeastern Ohio. First I had a problem receiving calls, then...
• Yes, I did. And at that time they made me jump through hoops and I was transfered...
• OH AND just to let everyone kno THIS IS A WORLDWIDE THING, im in [color=orange]LONDON...
• Yup, same problem here......
• Ian my issues are very much the same as urs, can i suggest u go to the vonage website...
• I am also experiencing a remarkably annoying issue. Both my Vonage phone and the...
• lol if it wasnt so irritatin it would be funny... has anyone else thought it was...
• I am in the 603 area code(Eastern Time Zone) and have been off line for about 3 hours....
• Same problems here in Bloomington, IN. No inbound or outbound.
Interestingly,...
• i'm getting phantham calls as well. my cell # is showing up on my vonage line and...
• Well,
After through questioning he gave me vague answer of the systems are...
• Been on hold for customer service for over 40 minutes now. Power light is flashing...
• My vonage is out and says "this telephone line cannot register to the vonage network"...
• Okay, been officially on hold waiting for CS to answer for 140 minutes, yes 2 hours...
• Same problems here intermittent dialtone cant dial in or out phantom calls on...
• Same issue in Seattle. I can call out but no one can call me....sorry call cannot...
• To everyone,
I'm here in California and my Vonage is also out. It was working...
• I just got home and my vonage was down - got a message "This phone cannot connect...
• yea xp i wouldnt do anything else till this main issue is resolved, would b nice...
• I had my router go out two days ago and replaced it last night. Didn't hook my adapter...
• wow it looks like the entire service is down i wonder why outbound calls are fine...
• I'm in the Dallas,Fort Worth Texas area and it has been going on for about 2 hours...
• Yup same here vonage completely dead Northwest Surbs of Chicago... been hold...
• getting the same thing, except the calls are coming in repeatedly and filled up...
• Same issue in OKC. Can dial out, but not in....
• Some customers may be experiencing an issue with no dial tone. Our engineers are...
• Same here in Michigan. My friend tried to call me and said it told him my # was disconnected....
• Same here, I hope they get this fixed soon....
• I am in southern California and have not been able to receive or make calls since...
• I am having the same issue in Scottville Michigan. This is a 231 area code. I am not...
• same here.... service has been down for over an hour... been on the phone with customer...
• looks like we will all have to sit and wait it out, considering last time took over...
• Been on hold with Tech Support for 1 hr 45 min so far....
Same problem - "This...
• Didn't see anything on their website at all.
Have been on hold (so far) for...
• I'm having the same issue in Southern California. I'm even getting phantom phone...
• I'm near the dallas, tx area. Just talked to Tech Support (if you call it that) after...
• Some customers may be experiencing an issue with no dial tone. Our engineers are...
• Just trying to call .. phone was dead.. Tried restarting .. no help .. area code...
• Some customers may be experiencing an issue with no dial tone. Our engineers are...
• Yep, your test looks fine. It's a Vonage problem, and apparently widespread....
• This is getting weirder. I keep getting phone calls to my second Vonage line from...
• I am having the same issue in Scottville Michigan. This is a 231 area code. I am able...
• Maybe thats what it is then i dont know... jst find it frustrating, wouldnt be so...
• New Jersey per the website, which is getting hit hard with storms....
• They just put this service announcement on their site...
Some customers...
• Unfortunately, this sounds like an issue that only Vonage technical support...
• Ok things get even weirder. I just got 2 phone calls to my first Vonage line from...
• Please post the details of your VoIP test....
• MAybe, where are they located?...
• i guess it could be but the last time i had this issue apparently as I said it was a...
• the last time i had this kind of issue was about a month ago, it took them over a week...
• well i hope its resolved quickly this is the second time in a few months i've had...
• Oops. I thought you had already run a test once. You'll find it on the forum drop...
• If you look at the other posts in the forum, it seems it's a vonage wide outage....
• I'm too tired to try recycling my phone again. And mine doesn't come back automatically.
sniff...
• I live in Scottville Michigan, I am getting the same thing. I am not able to get incoming...
• the last time i had this kind of issue was about a month ago, it took them over a week...
• Mine is also down. Been down for a few hours now and I have tried to reset everything....
• As of 8:38, it's out again, and just as I typed this it came back....
• Mine is also down. Been down for a few hours now and I have tried to reset everything....
• I'm having similar problems to others on the forum tonight (If I call my home from...
• My phone is down. Tried cycling the power. Still down......
• Mine is also down. Been down for a few hours now and I have tried to reset everything....
• Does anone know what's happening. I called Customer Service but got a message...
• We made a call about 6:30 EST, so I'm guessing it went out about 6:40-6:45. As of...
• I found a cool site for website owners and bloggers, this is something that I think...
• Earlier this evening my friend was calling me and my line was ringing and when i...
• Well, I guess that makes me feel a bit better then. I've been getting the "This telephone...
• Yup I am having the same problem. One adapter works outbound, can receive calls...
• I had a friend call my second line using his AT&T land line. It took 3 tries....
• My Results
Download 2,674,504 bps
Upload 1,591,816 bps
QOS 54%
RTT 52...
• Yeah, it was back up for about 5 minutes, now my dial tone is toast again....
• There must be some sort of network outage as I haven't been able to get a dial tone...
• Mine just went orange again....
• WAIT! Ready light just went back to green and I have a dial tone again!!!...
• I also had the red light, then blinking green and now solid green but phone cant...
• You mean your phone restarts by itself? I didn't redo things Wed night when it happened,...
• Also it's not forwarding calls. The person on the end gets a disconnected message...
• I've got 2 Vonage lines, and they have been having weird issues today. The problems...
• This has got to be a system problem. You can't even get through to customer service...
• Well, I guess that makes me feel a bit better then. I've been getting the "This telephone...
• My phone apparently resets or something like it 2-4 times a week. Today, it was...
• My phone hasn't been able to register to the Vonage network for over an hour. I can...
• Not only you, same happened to me. I just noticed that the line was dead and had to...
• My VT2542 had no dial tone so I power cycled it and then wasn't able to get into the...
• Same problem here with the phone now being dead. I have an IP8100 and if I log into...
• THis Blows!...
• Having similar problem. Fast busy when i dial out, though the dialed phone does...
• The way around this in Sunrocket was that you had a personal directory where you...
• I was having trouble receiving calls earlier. Now I can't do anything. I have the...
• Went OK for me, although the Account Manager didn't seem to understand that I had...
• actually, mine is back to doing the busy signal. I have had Vonage for 5 days now...
• I am also having this problem in the Allegan, Mi. area....
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