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Vonage Forums Archive By Date February 14, 2007 |
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• Thanks for all your help guys. I'm thinking the adapter is done....
• Thanks for all the information. I am just trying to cover all my bases here and this...
• They do have redudancy but unfortuntely i have an idea that this ICE storm has something...
• try resetting the router........check the power adapter model no and swap the...
• Thank you!!! I'll see how this works out!!! thanks again!...
• Here is one: BULLETIN: Massive Vonage "No Dialtone" reports...
• I'm a little surprised that an outage of this magnitude isn't generating any press....
• Depends on the fax machine. We've gone through 2 of them, both of which had problems....
• If you have already gone through the normal process of powering down the adapter...
• We've been taking a closer look at AT&T now that they've brought their pricing...
• Have an HP 3050 that I am using on a Vonage dedicated fax line, that works on the second...
• 2:50pm CST and voice mail now answers again!
Vonage website now active again...
• I called home from work and got my answering machine! It's 2:44p CST. Vonage service...
• If they had made the calls from your Vonage service (and they were answered at the...
• sorry, duplicate submission was an accident....
• Hi folks. I have been following this thread since 8a CST after my wife reported...
• well,, incoming calls working for the time being in SC, i am sure the way the day...
• Full service just returned here in Charlotte, NC. I don't know if it will remain...
• Just noticed my Vonage line down as well (Phoenix, AZ.) I tried to call home from...
• You can use the site http://www.localcallingguide.com/
There are a lot...
• Just spoke the customer service again for the 2nd time today concerning this problem....
• No inbound calls, Vonage "Customer Care" says "No one is available, call back...
• not working here in London Ontario either, nor my SC virtual number..
wife's...
• I believe your topic is being discussed HERE...
• Seems to be the same in Central Florida. Just heard Vonage is hit by a nationwide...
• Rather presumptuous, as may of us are neither patient nor understanding. My patience...
• Apparently didn't save my response back to them.
Told them it was not only...
• No service to Vonage numbers. Getting all kinds of crazy messages: Try call again......
• I tried calling my Vonage line from my cell a few times. Sometimes get "not accepting...
• Got a reply:
Thank you for contacting Customer Care.
We understand from...
• Charlotte, NC here... My line is still down. Logging into my account I get this:
We...
• Maybe. But it's common among the local folks around here to abbreviate Tampa as...
• As a followup to my own message, I found a site today where potential users of V-Access...
• I was thinking "TelePhone Adapter" actually....
• My guess is MVM is "most valuable member" (like sports MVP) and TPA stands for Tampa,...
• hmm not sure that would cause such an effect like this because it comes through...
• Hey VonageTPA, what does MVM stand for on this forum? and what does the TPA stand...
• Status update.
Around 10:45 a.m. Eastern, our inbound and outbound service...
• They must be having some serious issues the web site isn't even working correctly....
• There was an ICE storm here in New Jersey so it probably affected more then was throught....
• You may not be willing to, but I'll 100% fault Vonage on this one. Their system failed,...
• Happened Friday, 2/9/07, while my wife and I were away. We could only contact the...
• If anyone knows of one post it here please.
Or just some sort of known issues...
• I have an HP 3310 on a dedicated Fax line that works. It took a little bit of adjusting...
• When did this happen, just today?...
• Hi!
I am interested in getting vonage soon possibly but before I do that I would...
• My RT31P2 is not working at all. The power led is blinking (like it's powering up)...
• 2:42pm.
Great, now callers get "The person you are trying to reach is not accepting...
• Now this is starting to become total BS! I was up and down all morning then my fax...
• Looks like something major going on; within the last couple of minutes my incoming...
• Yeah, the only way I could see someone using my service without my knowledge would...
• In Dunn, NC - all is working fine except for VM access. Had to visit Vonage site to...
• I'll try that! :-) That way, whoever is coming into my house to make these calls...
• No all the phone coversations are encrypted. Through the web, the only one that...
• Just a shot in the dark, but is it possible that someone else is accessing your Vonage...
• I don't think anyone's trying to chew you out personally, we're just frustrated....
• I can't call the house without the calls being forwarded to a long inactive cell...
• Guys I am trying to sympathize but you are chewing me out. I am sorry....
• Then your company shouldn't be offering "business" accounts if can't deliver...
• What is the preliminay RFO? You had to know what caused the problem, in order to...
• In my experience throughout the years I experienced many issue with POTS lines....
• Thank for you saying exactly what I've been thinking!...
• Some people may keep their copper POTS line for everyday use, and use Vonage just...
• Root cause is still being investigated....
• Which reminds me, AFAIK, we still have no idea what caused (or is causing) the current...
• * Ensure that dashboard messages are always available, regardless of the nature...
• This may sound like a weird suggestions,
but have you tried unplugging the...
• 1. Impossible to route it somewhere, if the PSTN carriers are having issues, we...
• A. Fix the system so its more reliable. I have had issues 3 times since January 8th.
B....
• Put the Vonage device directly to your cable modem and try again for a few minutes.
Also...
• For starters, have a call-in system and web services that can actually be useful...
• I have a similar problem. My caller id name is not working. When soneone call me...
• Besides a message from our call in system, and a dashboard message. What suggestions...
• And even when we DID get logged in, our session was timed out almost immediately,...
• Our service is still not working, so the Dashboard message appears to be accurate.
Vonage...
• Speaking from an ISP-admin perspective, when one of our transit circuits drops...
• Was it? I just checked the dashboard, and I'm still seeing the message that customers...
• VonageTPA:
DD-WRT is the first firmware I tried on my WRT54G when I first got...
• The service announcement on the web site right now (12:42pm) is the same as it was...
• Hello!
Well, after emailing and phoning Vonage support I was unsuccessful...
• If you can't login to get to the dashboard, a dashboard message is as useful as tits...
• been on hold 20 mins :?...
• The phones went down for a total of 3 1/2 hours not the entire day. Your illustration...
• It wouldn't surprise me a bit. Every other outtage I've had from Vonage was the...
• Same here in Winston Salem. see above thread about no dialtone....
• If you call the house only my cell rings...
• You MUST work for Vonage.
I think we all know what he is trying to say. Some of...
• Your incoming calls are not working at all, or is the simul ring not working?...
• I have the settings for simul ring but never had this problem before. Wonder if...
• FWIW, service is still an absolute mess in North Carolina (standard Vonage router),...
• After disabling the SPI firewall on a Belkin you MUST restart the Belkin router....
• I just started running Tomato on a WRT54GL about a week ago myself and so far I'm...
• You wanted a warning message.
How is the warning message not good enough?
I...
• The issue started early in the morning. Most people weren't even at the job. The...
• Mea culpa... I didn't notice the dashboard message:
Credit where credit...
• We are not getting calls from from our virtual numbers. We are getting customer...
• ...
The issue started early in the morning. Most people weren't even at the...
• I'm not faulting Vonage for the outage... When the U.S. telephone network was...
• Thank you steve, thats all it was, pretty pathetic that no one at vonage or belkin...
• FACT - Vonage has STILL yet to implement their HP OpenView solution properly......
• I had senta request for info to Vonage and they replied that they do not offer this...
• Thanks, exactly the info I needed.
Given how much money is at risk vs. the small...
• Nothing is perfect man. You need to also realize the reps are human beings and do...
• While I've been running IPCop routers at most of my locations now, i do have 3 remote...
• Just a thought..
If the Board of Public Utilities is there to assist you with...
• I've said it before, and I'll say it again...
Customer service/tech support...
• Fair enough... Then they should do what can be done to reduce server load (i.e....
• Word is that they are migrating over to new telephone switches this week...Anyone...
• If so, then the responsible thing to do is to temporarily strip out all unnecessary...
• Thank you so much for that reply. Hopefully, this fixes my problem.
In addition,...
• What a bunch of friggin idiots. I called customer service and went to the "cancel...
• ... Use your head...Pretty much every single vonage user is going to the website...
• If so, then the responsible thing to do is to temporarily strip out all unnecessary...
• Use your head...Pretty much every single vonage user is going to the website for...
• Incoming just came back... I'd say no ealier than 10:30am......
• No.
Lines are failing intermittently, and a automated message has now been...
• Even their web server can't take the load - wanted to set up forwarding/simulring/voicemail...
• All Vonage lines came back up about 10:00 EST. Seems like whatever it was has been...
• ********-Note from Vonage rep-************
Which is me.
There is a...
• Just an update - I'm able to reach the Vonage website and log in. There was no mention...
• Incoming is still down...
"This line is not in service"
If you have a business...
• Right now i can make outbound calls but incoming calls just do nothing. I tried...
• Gosh - I'm not sure if I rather deal with bad english overseas or with NJ attitude...
• Assuming you're on the unlimited plan, you're paying about $28/mo, with all of...
• Similar problem here in FL (Tampa area). I received two incoming phone calls this...
• It's back up here. I'm in South New Jersy. I hope it stays up, but who knows.
Thanks...
• hhmm - just came back up all sync'd and site up - anybody any idea ?
datacentre...
• Vonage has arguably the worst customer service of any company out there. Obviously...
• it was down here in VA outside of Washington too, but it just came back, it is weird...
• same problem in north Jersey - connect via Comcast - can't even pull up www.vonage.com...
• No dial tone here also. I'm in Southern New Jersey just outside of Philly. (I tried...
• Same Issue - four boxes seven lines
cant get thru to cust service cant even get...
• I don't have voicemail nor forwarding nor simulring enabled. If I could not get...
• F this crap...
#1 - as far as I know - Verizon or any telco cannot take BACK a number...
• OK, now this is really weird! The Vonage line just rang and the callerID displayed...
• I kinda doubt that a little snow would cause this issue. these are usually server...
• Ditto here in southeast PA... No Vonage service, and I can't reach the Vonage website....
• outgoing works fine, but no incoming. And they are NOT being rerouted to my cell...
Callers...
• Yup, still no service here in North Jersey.
I am calling the local phone company...
• We have the same issue here in Hampton, VA. Network is operational but no dialtone...
• I'm down here in Colorado. I can't log into the Vonage web page either.
ETA:...
• Am having the same issue here in Louisville, KY. I keep getting " The number you...
• Just because it snows here doesn't mean that Vonage should be in the crapper...
South...
• Back up in Central NJ - We had picked up the phone to make a call and at first there...
• I don't think it's back yet. We can now make outgoing calls from the Vonage line,...
• Looks like I posted too soon. My service is back now. Just a brief outage. I wonder...
• Same in New Hampshire....
• When I pick up either line, it says "This telephone can not connect to the vonage...
• The Network Availability Number feature does not work either. You get a fast busy...
• Got thru with the cell - on hold now...
I had lines go bad, but it was twice in...
• I have two phone lines and a fax line. They're all down as well. No dial tone at all....
• We just had a 15 minute (at least) outage here in New York City. Just came back though....
• Same problem in Kentucky.
Hey, it's working now!...
• I figured it was not just me. Thanks for the input. Guess we will just have to wait....
• I also am having to restart computer to get back dia tone. Any news from Vonnage...
• From the Vonage Dashboard:
At this time some customers are experiencing...
• I am having the same problem. Both my lines in Florida don't work, even after resetting...
• same here - in central NJ -
problem is calling in we get 'nobody available to...
• I've got a personal line and a business line. Both are dead this morning. Internet...
• Ditto here in North Jersey... however it WAS working around 8am for me. Now I get...
• Same problem here. First, I did the standard procedure, unplugged the VT and wait...
• Yes. Same issue here. I am in PA. Network is fine, rebooted ATA, no luck......
• Woke up this morning to no dialtone on one of my 2 lines. This has happenned before...
• "You pick which state or province you want, then the area code and then they tell...
• Well, whatever happened, it is now working. It started working again today just...
• Yeah . . . my definition of "soon" is within 30 days. I wonder what Vonage's definition...
• Have you any istalled any application from internet which needs you to dial out...
• Light reading for ya=>
http://www.neotechcc.org/cablemodem.htm
http://www.neotechcc.org/modems...
• Did it work ?
Dial *99 and then the number and see if it helps....
• I'm in Abbotsford BC and use shaw
this thread made me pause in ordering vonage...
• johnvarg & ccinreno ... It would probably be better for you to post your questions/problems...
• You might have better luck asking this question in the Fax, Tivo & Alarms section...
• Steps that can help in fixing the one way is first to eliminate the WRT54G router...
• I own a d-link DI-634M router that has UBICOM's Stream Engine 5000 series to do...
• Do you have McAfee/norton running in your pc? try disabling it and update if it...
• yes mundy5 is correct they don't have anonymous call block.however *77 means...
• Here is what it said at the bottom of the email I received.
†One year commitment...
• The ACTIONTEC Modem has firewall features, which could be one of the reasons,...
• Thanks webfor. I am looking around the web config for the router now but not seeing...
• Thanks for the help, I will have a look on the v-access page....
• Posting for information only - Vonage has confirmed the problem and said it should...
• One way audio is often caused by the spi firewall built into the wrt54g thinking...
• I dont think the HP 7310 has a problem in receiving faxes. TRY THESE STEPS :
1)...
• If it's the old pap2 (version 1) then it's based on the sipura chipset. If it's the...
• what is the network setup, upload speed / download speed.......check for the...
• hhmm.. interesting...
normally static is a equipment issue, like problem...
• Sorry, jayson, I forgot to update. I called Vonage the following morning and,...
• You should be able to select both an area code and a town. From this, Vonage should...
• Packet losses outbound are much too high, but that isn't where your problem is....
• I am thinking of signing up with Vonage. However, I had a question that I hope someone...
• Have you set up QoS in the Belkin to favor the VT2142?...
• Hi all,
I have vonage and it works fine. I just recently set it up for my parents....
• Has anyone been able to resolve the problems with receiving faxes on the HP 7310?...
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