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Vonage :cry: I'm having an issue I cannot resolve after many attempts, I have a wired network
:cry: I'm having an issue I cannot resolve after many attempts, I have a wired network with a Road Runner Broadband connection coming out of a Toshiba modem and into my Linksys Wireless-G Router. I only use the wireless on the outside chance I need to connect with my laptop to do some quick work from home. On the back end of my router I have 2 PC's and the PAP2 device always connected. I was happy with the Vonage service until this past couple weeks, for the past month prior service has been great then all of a sudden I am losing calls, the people calling are saying the quality is horrible and they can hardly understand me nearly all the time. Needless to say I called my ISP who had me run ping tests and checked my line for packet loss, they found nothing wrong and said my speeds were strong, probably because I live in an area where there aren't a lot of other Road Runner users. I even tried taking everything out of the mix and plugging the PAP2 directly into the cable modem, still no go...bad reception. I must say the Vonage technical support team needs to learn some people skills, and basic Voip skills. They were no help and became rude when I questioned what to do next. They blamed the problem on myISP and even suggested I just use a cell phone and transfer my calls to it.....WHAT!!! :evil: I am paying for a service that I am not getting, give me a break. Can anyone with more knowledge than the Vonage Tech Support Team possibly give me some ideas? I am at a loss at this point. Can I request them to update the firmware on my PAP2 device or do they do that on a normal basis anyway?
Read The Full Thread: Terrible Clarity
• I work for Vonage tech Support, and I certianly know what I am talking about. There
• I, too, have been having similar problems the past few weeks. Terrible clarity,
• probably not a good idea to post your account number like that friend.
• Dont post the account number in the thread, PM it to me, and I will do my best to help.
• Maybe you should pick up the phone when we call. :eek:
• for clarity i believe you need a consistent upload and download speed of at least
• I work for Vonage tech Support...
Joe
Tier II Tech
Yeah I know its bad trying
• I PM'ed it to you, let me know what you find.
• Road Runner just supplied me these numbers for my connection:
Average throughput
zukdj posted ":cry: I'm having an issue I cannot resolve after many attempts, I have a wired network" on 03/03/2005 |
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