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Vonage cross posted from ZDNET that is wrote: http://talkback.zdnet.com/5206-10537-0.html?forumID=1&th



cross posted from ZDNET that is wrote:
http://talkback.zdnet.com/5206-10537-0.html?forumID=1&threadID=18445

Fix : Vonage on Comcast - audio break up issues/problem SUGGESTED FIX
gschlact - 03/25/09

March 25, 2009
So there is already so much written about Vonage Voip issues or audio breakup problems when run on Comcast ISP network.

I think I have the suggested fix / improvement that worked and you can tell Vonage tech support to do on your account. I have spent over 20 hours on the phone with them since December 2008. This worked for both Vonage VDV21 and D-Link VWR adapters.

I concur that despite having very high performance Comcast Service (>12mbps down and >9mbps up, 0% packet loss to yahoo.com, and 42-66ms latency with 45 avg), I was having audio issues with breakup heard by the people on the other end of the phone conversation.

I got lucky one day and the tech said - oh, you have Comcast, you need certain settings... ASK Vonage TO SET YOUR ADAPTER/ACCOUNT TO USE A DIFFERENT RTP PORT NUMBER (real time protocol) - set higher in the range. (I then changed devices and this fix was not documented, and took many more hours to figure this out). This resolved and fixed my problem and issue of the Vonage audio quality and breakup of outbound audio.

Good luck to all.

-Guy ( gschlact )

PS - if you are having Vonage DTMF tone problems or issues on voice mail, IVR, conference call systems - TRY Having Vonage Switch DTMF Setting from default/RFC2833 to inband or visa versa. HOWEVER, this didn't totally go away for me until I got rid of the D-Link VWR which simply didn't work reliably on my conference call system no matter what setting. WIth the VDV21, the default RFC setting works perfectly.



Read The Full Thread:

Fix : Vonage on Comcast - audio break up issues/problem


The only problem with that is that the properties the technical support agent
we'll see if this fixes the problem. it is intermittant. they implied that the
Vonage tech support is only good for instructing customers how to plug in cables

gschlact posted "cross posted from ZDNET that is wrote: http://talkback.zdnet.com/5206-10537-0.html?forumID=1&th" on 03/25/2009

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