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Vonage cargojack:
I shared your sentiment for most of my 1+ years with Vonage UNTIL
cargojack:
I shared your sentiment for most of my 1+ years with Vonage UNTIL I needed customer service. Actually, that was my only gripe, which wasn't enough to flush me out until the Verizon thing drew more attention to possibly needing a "back door."
Once that started, then service quality and dependability also began to suffer and hence my need for more customer service.
Now that I've seen how others handle their own flaws (see post above regarding how ATT handled things), my low opinion of Vonage's customer service got even lower. I'm still getting personal e-mails and "check-in" calls from a single CS rep at ATT AFTER my issue was resolved. I love it!
Regarding the "certain percentage of users of any service that are dissatisfied," don't you find it remarkable how many of these threads are related to that dissatisfaction? And also remarkable is the number of "reads" and responses they get. Now that I'm a former Vonage customer, I realize just how maddening it can be dealing with them and why we all take the time to continue posting about it.
I also noticed that even happy customers acknowledge the same problems with customer service, but stay on because the cost/benefit ratio is still positive for them. That still says that Vonage needs to get better in this one area.
My hope is that someone at Vonage is taking note of some of this stuff. When/if cash flow improves and if they triumph in their lawsuits, perhaps our voice will be heard and they will raise the bar a notch or two. I would love it if they could pay tech support enough to keep it in country and lure the best away from ATT, Verizon, Sprint, whoever. I'd come running back in a heartbeat.
By the way, thanks for chiming in. I must admit I get weary of hearing all the bad news. It's good that someone who is happy takes the time to speak up to let everyone know that it's not ALL bad.
Read The Full Thread: Just try canceling your service!
• I have cancelled my service twice now and they refuse to cancel it. I keep getting
• So you cancelled your service, IN WRITING, and you continue to get bills? Just
• Vonage will not accept a cancellation request in writing, although I have e-mailed
• Don't go by what they TELL you; go by your LEGAL agreement. Search these forums
• Hmm, I called yesterday and cancelled one account, they didn't give me a hard time.
• I am not considering canceling my service, but I have done similar things with
• noct - sounds like you got cancelled and will probably be just fine. In fact, I've
• If Vonage will not honor the cancellation, then contact your credit card company
• My daughter canceled. Had no problem whatsoever.
• log into your web account to tell if the account's been disconnected, you can still
BLaD posted "cargojack:
I shared your sentiment for most of my 1+ years with Vonage UNTIL" on 06/12/2007 |
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