http://www.vonage-forum.com/forums.html Vonage VoIP News, Reviews And Discussion - Forums en-us Copyright © 2006 Vonage VoIP Forum http://backend.userland.com/rss http://www.vonage-forum.com/images/topics/vonage_forum.jpg http://www.vonage-forum.com 90 15 Vonage VoIP Forum webmaster@vonage-forum.com webmaster@vonage-forum.com Tue, 13 May 2008 08:35:50 +0000 60 http://www.vonage-forum.com/ftopic22396.html http://www.vonage-forum.com/ftopic22396.html#122510 Vonage UK http://www.vonage-forum.com/ftopic22396.html http://www.vonage-forum.com/ftopic22396.html#122508 Vonage UK http://www.vonage-forum.com/ftopic22344.html http://www.vonage-forum.com/ftopic22344.html#122503 Dear Valued Customer, The email you just sent to us was not received because it was sent directly to an email address that does not accept emails. ..which said a lot to me :( Pretty ****ed I phoned to cancel my contract and spoke to someone who said that the fair use policy basically applies to people* who are using the residential service for business purposes.. and as I had only 3 numbers that I called frequently, even if my account went over 3000 minutes and was reviewed they'd probably have no problem with it. In real terms this is a kind of wishy washy answer - and equals no guarantee of service (having been told - "why don't you stay with us and see what happens"). I folded.. and decided to keep both Vonage and Skype (for now).. and if I get grief from Vonage (more than what I'm getting already having to contact them and post here) then I'll stick with my (10,000 min fair use) Skype account and cancel Vonage without a second thought. :roll: Shame, sturdy service ruined by inconsiderate change of terms of use - making their customers look elsewhere.. dumb business sense. Anyone else with more information keep us poster - please! [size=9:269ed122f8][i:269ed122f8]*cheap internet cafes with multiple users.[/i:269ed122f8][/size:269ed122f8] ]]> Vonage UK http://www.vonage-forum.com/ftopic22344.html http://www.vonage-forum.com/ftopic22344.html#122492 Vonage UK http://www.vonage-forum.com/ftopic22420.html http://www.vonage-forum.com/ftopic22420.html#122439 Vonage UK http://www.vonage-forum.com/ftopic22420.html http://www.vonage-forum.com/ftopic22420.html#122436 Vonage UK http://www.vonage-forum.com/ftopic22396.html http://www.vonage-forum.com/ftopic22396.html#122415 Vonage UK http://www.vonage-forum.com/ftopic22396.html http://www.vonage-forum.com/ftopic22396.html#122414 Vonage UK http://www.vonage-forum.com/ftopic22344.html http://www.vonage-forum.com/ftopic22344.html#122394 Would be interesting to hear from anyone that gets warned or cut off as a result of exceeding the 2000 mins or is it that Vonage are just keepinhg their options open to implement their new "fair use" policy....... I'm wondering will this 2000 mins "policy" apply to their Small Business Plans ?? :wink: Frankly don't care if they actually follow through on the threat or not, I don't think I actually use more than 2000 minutes anyhow, or if I pay more by switching even. Its the astonishing bad attitude of a company that advertises unlimited calls and then tells you its limited to 1 hour a day, oh and they aren't authorised to take Maestro payments anymore, it all says a lot about which way this company is going. ]]> Vonage UK http://www.vonage-forum.com/ftopic22344.html http://www.vonage-forum.com/ftopic22344.html#122383 Vonage UK