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<title>Internet and phone problems when making a call</title>
<link>http://www.vonage-forum.com/ftopic24890.html</link>
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<![CDATA[
For over a year now, we have been having problems with this, and honestly, i just today realized what it was.

Whenever we use the internet, and make a phone call at the same time, my average ping for any application goes up to nearly 1500, and the calls constantly break up, to the point where no one can hear us. But we can hear them just fine.

I have no router installed, the vonage device is connected to my comcast modem, then to the computer.
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<title>DSL&amp;amp;gt;VONAGE&amp;amp;gt;Linksys</title>
<link>http://www.vonage-forum.com/ftopic24884.html</link>
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The setup DSL&amp;gt;Vonage&amp;gt;Router&amp;gt;Computers, which worked before, should still be fine.  Since DSL&amp;gt;Vonage&amp;gt;Computer still works, the issue seems to be with your new router.  A likely problem is that both Vonage and the new router are acting as DHCP servers and are giving out conflicting addresses.  For example, if Vonage is using the address set 192.168.15.xxx to assign the addresses, and your new router is doing the same, then you'll have a conflict.

If this is the problem, the solution is to change the addressing being handed out by your new router to something else, like 192.168.16.xxx .  To do that, power up your new router with it disconnected from the Vonage box and plug your computer into one of the LAN ports on that router.  Log on to the admin page and make the change.  Power down and connect the WAN port of the router to the Vonage box.  Power up in the sequence modem, Vonage, router, computer.
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<title>Anyone tried the Viking RG-10A Ring Booster?</title>
<link>http://www.vonage-forum.com/ftopic6617.html</link>
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Run the line out of your Vonage adapter to a modem and then the line out of the modem to your home wiring. Most modems add enough power to ring all the phones.  Just make sure to disable the autoanswer on your modem!
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<category>Hard Wiring - Installation</category>
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<title>DSL&amp;amp;gt;VONAGE&amp;amp;gt;Linksys</title>
<link>http://www.vonage-forum.com/ftopic24884.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic24884.html#131966</guid>
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<![CDATA[
I will gladly paypal $25 to anyone who can help or make a donation to someone who uses PayPal on your behalf.  I am available to talk via email, messenger phone or here.  We had an old router that worked.  I upgraded to a slightly better one thinking it would help - nothing works now.  I can not get on the internet w/router hooked up.  My kid plays Warcraft &amp;amp; is going nuts - any help.  Windows 7 mentions a DNS issue but no details.

I am running windows 7
*Using Bittorrent (the ability to torrent quickly) along with online gaming is the most important thing*

So if there is a more intelligent way to setup my system which will assist me with the above that would be what I am most interested in.

Beyond a general understanding I do not understand:
Ports/forwarding; TCP/IP;DNS;DHCP;WAN and so on.

However, I understand them and believe they are important when one desires max torrent speed.

I had an ancient dlink router which worked.  However, it was suggested I purchase a new router.  I bought a linksys befw1154(Ether-Cable/DSL 4 port switch) router.  Although not the newest it is more up to date than the 11 + year old D-Link.

I am not computer savvy but follow instructions and google unknown terms better than anyone I know.  I DID NOT hook up my previous DSL/Vonage/Router and no one is available to assist me.  Before I switched it worked like a champ!!!!  So the problem is ME!

Keep in mind this is windows 7.

I have the standard Motorola modem SBC/AT&amp;amp;T provide the vast majority of customers.  My Vonage box is 2 lines.

DSL&amp;gt;Vonage&amp;gt;Computer - all works fine
1           2             3
DSL&amp;gt;Vonage&amp;gt;Router&amp;gt;Computer(s)
1          2             3           4

Considering the later 4 component setup.  As Vonage is in the #2 position wouldn't this conflict with the router?  Is this ok?  Shouldn't Vonage be after the router?  But this is what I believe Vonage suggests and how I was set up before.

I have the ethernet cable running from the DSL to the Vonagebox.  
then&amp;gt;
Another ethernet cable goes from vonage to the WAN port on my router.  

Port 1 connects to my computer and port 2 connects to the other computer.
-------------
A more detailed/different way to explain this:
DSL&amp;gt;VONAGE(in/'internet' - blue color port)&amp;gt;Vonage(out/computer - yellow color port)&amp;gt;WAN
-Router Ports 1 &amp;amp; 2 are connected via ethernet to each computer

With this config I am unable to access the internet.


Does vonage need to go after my router? 
DSL &amp;gt; Router(Wan port)&amp;gt;Router port 1&amp;gt;Vonage(in)&amp;gt;Vonage(out)&amp;gt;MY computer then Router port2&amp;gt;second computer

I am confused.... Ports, wires, lights, terms, networks....

THEN then there is software:
Additional software information(Linksys):
Per SBC/AT&amp;amp;T something called PPPoE is enabled
Myuser name and password are entered into the router(setup menu)
Obtain IP Address Automatically is selected
Obtain DNS Auto is selected Auto - I believe
DHCP Enabled

Windows7 Software Setup
The networking options are different from Vista/Xp

ControlPanel&amp;gt;Network&amp;gt;Local Area Connections&amp;gt;Properties

The above brings me to the local area connection property window.
&amp;gt; Internet Protocol Version4(TCP/IPv4)&amp;gt;click properties
Auto IP/DNS select checked
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<category>Vonage</category>
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<title>Vonage &amp;amp;quot;Ported&amp;amp;quot; my Home Phone Number Without My Pe</title>
<link>http://www.vonage-forum.com/ftopic24878.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic24878.html#131965</guid>
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<![CDATA[
That is just one of the issues I am running into, Qwest cannot get the number &quot;ported&quot; back as Vonage will not release it because it is suspected fraud. Voange will not release it until it's 10 day period of fraud investigation, that is what I was told by numerous people at Vonage, including supervisors and managers. It took 7 different phone calls to Vonage until I finally got someone to give me the direct phone number to their fraud department, and all I got when I called there is an automated attendant, which I left all my information twice on two seperate recodings and have heard nothing back. 
I could completly understand if I was the one commiting the fraud, but I have done nothing wrong here. I am an innocent party in this matter, and at minimum, if I was a customer of Vonage, I would mot expect to be treated in this manner. 
I have never experienced such a callous disregard for customer service from any other business in my life (except other phone companies). I'm not interested in this companies internal process of investigation into fraud, that is not my problem, as I was never a customer of theirs to begin with. I just want someone at Vonage to do the &quot;right thing&quot; and fix this issue !!! NOW !!!
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<category>Vonage</category>
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<title>Phone Answer Delay</title>
<link>http://www.vonage-forum.com/ftopic24880.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic24880.html#131964</guid>
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Yes.  Delayed &quot;hello&quot; problem is persistent requiring multiple &quot;hello&quot;s.  This is frustrating.  I am going to try moving to a wired phone.

Problem with delayed ringtone is intermittent (could be me not understanding what is going on).
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<title>Vonage - Skype Technical Issue</title>
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Thanks.  From what I am reading, the DECT 6.0 comes with 2 frequencies, 2.8Ghz and 5.8Ghz.  I think I have the 2.8 unit.  Time to shut down the wireless WRT link and move to the hardwired test.
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<title>Phone Answer Delay</title>
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I don't have a solution, but the problems aren't necessarily connected.  It's not unusual for the caller to hear the simulated ring tone before the called phone actually rings.  When you ran your test, did you have someone in the house pick up?  Could you talk right away?
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<title>Vonage - Skype Technical Issue</title>
<link>http://www.vonage-forum.com/ftopic24879.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic24879.html#131961</guid>
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<![CDATA[
2.4 GHz cordless phones and wireless routers are a problem.  I thought DECT phones were OK, but maybe not.  The first step is to substitute a simple wired phone and see if the problem does or does not go away.  Alternately, disable the wireless function in WRT, use a hard wired computer for Skype, and run the test.
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<category>Vonage</category>
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<title>Vonage vs. Sprint Airave technical issues.</title>
<link>http://www.vonage-forum.com/ftopic24881.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic24881.html#131958</guid>
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I have a Vonage V-Portal and I have a Sprint Airave Femtocell device plugged into the same router. The person who is the only user of Vonage complains that 100% of the time Airave 'interferes' with Vonage and she turns off the device whenever she sees that it's on. This of course results in enormous overages.


So, is there some way to connect what are essentially two different VoIP TA's so that Vonage gets better treatment? Other than placing the Vonage TA in front of the router too since that seems to have no dramatic improvement either. I know I have sufficient bandwidth over cable.
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