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<title>AT&amp;amp;amp;T Wireless to vonage number transfer problem</title>
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<![CDATA[
I cannot help you at all, howeve I have been going through the same issue.  My problem started on October 10 and I am porting a number from Net10.  Vonage has told me that they have submitted the transfer request several times.  Everytime they submit it to Net10 they have been informed that some bit of information does not match their records.  Vonage then contacts me via email and informs me that the information that I gave them was incorrect and that it needs to be reviewed.  Each time that I do this I have to correct the information that I gave them correctly the first time that they somehow messed up.  Yesterday during a weekly 2 hour round robin jaunt with their alledged customer service department I asked to speak with a supervisor.  The girl asked why and I told her because of the portability issue.  Once the supervisor got on the phone he was very rude and snippy with me.  No way to do business! And on top of all of that I was supposed to receive 2 free months.  Wouldn't you know it they billed me for the service for this month yesterday.  I have already submitted a claim to the FCC regarding this and I am currently looking for another provider.
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Hi,

I have an AT&amp;amp;T number and trying to port it to new vonage connection that I purchased on Oct 6. It has been over a month the number has not been ported. Initially, Vonage gave me Oct 19th as the date of port. But on Oct 19, I got a call from AT&amp;amp;T agent who said someone is trying to port my number but its not vonage. Then she conferenced me with vonage number transfer department. It turned out vonage used a wrong code and sent the request to a wrong company. Vonage said they will have to redo the whole request with the right code.

Now vonage is trying second time but again there is a strange issue. According to Vonage, my local phone company (AT&amp;amp;T) cliams there is a pending order or request in my account which has to be cleared before the number can be ported. When I contacted AT&amp;amp;T care, they say my number is eligible to be ported immediately. I reported this to vonage.

After a week, vonage again tells me the same thing that there is some pending request. What am I to do?

Meanwhile, I contacted vonage customer service three times ( about 2 hours of calls ) and everytime they will assure me to call me back the next day and have things resolved. Never got a call back! My patience with vonage is running out. Anyone has a logical explanation for this kind of vonage behavior?
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<title>Port date moved up???</title>
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Hi All,

I'm working to port a few numbers to Vonage.   The port date is scheduled for 10/23.   My old carrier said someone from Vonage or Level 3 called, and requested the date be moved forward to 10/19.  So my old carrier did so, and disconnected the number on the 20th.

So now my old carrier says that Vonage has the number.  Vonage says that the number is in disconnect status, so there's nothing they can do.   

Does anyone have any suggestions, or know the magic words to talk to someone at Vonage who can do more than read the basic script?
]]>
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<title>Cannot port a number which i previously used with Vonage</title>
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Yes Focal which is also Broadwing is owned by Level 3 and is one of many Vonage partner carriers. However, since Focal is a CLEC, it resells DID's to companies like Vonage and many others without LEC status. So it is possible for other VoIP providers with numbers in a specific LATA to also be with Focal.

Depending upon who owns numbers in a LATA will determine which partner carrier is used and is one reason why Vonage and companies like Vonage may not be able to offer numbers is all NPA-NXX's since only an ILEC has numbers there. Without having a CLEC available, numbers for that NPA-NXX cannot be obtained. ILEC's like Verizon and AT&amp;amp;T are not going to partner with smaller VoIP providers and terminate calls to them.
]]>
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Yes... Mine is odd too.  It says a local carrier in the area that does enterprise voice.
]]>
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Interesting... when I look up my current Vonage residential number at tnid.org, it shows:

Current Telephone Company:
Focal Communications Corporation

Original Telephone Company:
Verizon New Jersey Inc.

Original Telephone Company Type:
Regional Bell Operating Company (RBOC)

Apparently, Focal is one of Vonage's partner companies?
]]>
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<![CDATA[
Thanks a lot for your quick reply.

Vivek
]]>
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<title>Cannot port a number which i previously used with Vonage</title>
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You cannot just create or choose any number you want but you can change your number and upon changing your phone number, you are given 5 numbers to choose from in the location of your choice. This is done right from your web account.

Call Forwarding is rated and billed the same as a number directly dialed from your phone number. If the International number your forwarding to is included in the rate plan, then it would not cost you anything to forward to it. If it is a mobile number, make sure that mobile numbers are included in the country your forwarding to.
]]>
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In this case can have have a different no of my choice? Also do you know anything on Call forwarding. I have an international plan with Vonage? Can i fwd the call to any international no within the list of countries in my plan? IS there any service charge to it?

Please let me know.

Thanks,
Vivek
]]>
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This number was ported away from Vonage in April 2008 and is no longer under the control of Vonage so therefore would be unable to be assigned to a Vonage customer.
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