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<title>Vonage Fair Useage Policy?</title>
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It is a very poor show that Vonage have implemented this change in their terms, without seemingly any thought.

As for not changing their website from saying &quot;unlimited calls&quot;, this is very conflicting and am sure it conflicts with trade descriptions.

I do think Vonage are aware of the quality of their service, which is far better than UK rivals, such as Skype or Tesco, in terms of functions (999 calls, call barring etc).  This awareness has clearly made them complacent.

I do think all Vonage users should kick up a fuss, either with their customer services, trading standards or BBC Watchdog, just out of principle.

It is simply bad customer relations. I don't think that BT, Sky, Skype, Virgin Media etc (i.e. any competitor in telecommunications), would dare implementing such a change in the way Vonage have. 

I think this may be the biggest mistake Vonage have made in the UK, where they potentially could have dominated the VOIP serivce market.
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If I understand. The caller-id being sent, will be your registered number and not the viritual number.
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HI all.

Im very new to this i setup an account today because i wanted a virtual number to show up as caller id when i ring someone,i got told this was possible,but everytime i ring it shows the 01889 (UK) number i got told i needed to get first before using the virtual number i purchased.i kinda feel something is not right and that i got lead on abit.
i was told when i purchased the number,when i rang out it would show up the US number on there calller id no matter that im in the UK. people won't pick up the phone if they don't reconise the numberit only shows the 01889 number i had to get first.
 any help would be appriciated.
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I couldn't find the &quot;request a credit&quot; link ... so emailed.  (Though I see it now ....).

Not actually had the credit yet, I'm guessing that'll appear on the next bill.
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[quote=&quot;ifd001&quot;]I've received my latest bill today and noticed that several land line calls have been charged for.
quote]

Just noticed this too.... infact 12 quid for calling a 020 london number !

Reported it through the 'request a credit' link, but nothing back - is it better to email them ?
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<blockquote>Would be interesting to hear from anyone that gets warned or cut off as a result of exceeding the 2000 mins or is it that Vonage are just keepinhg their options open to implement their new  &quot;fair use&quot; policy....... 
I'm wondering will this 2000 mins  &quot;policy&quot; apply to their Small Business Plans ??
 :wink:</blockquote>

Frankly don't care if they actually follow through on the threat or not, I don't think I actually use more than 2000 minutes anyhow, or if I pay more by switching even. Its the astonishing bad attitude of a company that advertises unlimited calls and then tells you its limited to 1 hour a day, oh and they aren't authorised to take Maestro payments anymore, it all says a lot about which way this company is going.
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Would be interesting to hear from anyone that gets warned or cut off as a result of exceeding the 2000 mins or is it that Vonage are just keepinhg their options open to implement their new  &quot;fair use&quot; policy....... 
I'm wondering will this 2000 mins  &quot;policy&quot; apply to their Small Business Plans ??
 :wink:
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I'm beyond disgusted with this sudden change to the user agreement - I called about 10 minutes after receiving the email and spoke to a poor customer service person who had no idea of the [i:809e4589ed]fair use[/i:809e4589ed] policy until a few minutes before I called.. they had no idea what to tell me either - could I go for another plan and increase minutes (which would not indicate it was a fair use policy at all).

I had used 20hrs in ten days speaking to family in the States - so I was in trouble - had I known before I would have rationed my usage out.

Vonage still adverises Unlimited usage which is surely a matter for advertising standards.

Vonage went from a good service to being more expensive than an international calling card - plus the wording of there [i:809e4589ed]fair use[/i:809e4589ed] nonsense made me feel like I was doing some wrong - I WAS JUST USING THE SERVICE I PAID FOR - grrrrr!

Yesterday I signed up with Skype so I can speak to my family unhindered.. tomorrow I shall find out from Vonage what the latest news is - if they are not forthcoming with a [u:809e4589ed]reasonable[/u:809e4589ed] solution I shall cancel my service and seek legal action if I get any hassle.
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Maestro cards cannot be used to process recurring payments.  They can be used to make one-off payments but this is all.  Maestro is the  only debit/credit card company with these rules.  It is a little known condition and most merchants have now ceased accepting these cards for recurring payments for this very reason.  The customer service team at your bank won't know this but if you call RBS Streamline or Barclaycard Merchant Services then they will be able to confirm that this is the situation.

Obviously, direct debits would solve this problem but no sign of this payment method as of yet.
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Well, I don't know, I'm not usually charged for national calls  :-D 

But, I emailed Customer Services.

Their first reaction was I was being charged for cellphone calls!  After pointing out to them they're not mobile numbers, they agreed and refunded.  

Of course, no explanation.
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