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<title>Getting Vonage US outgoing number in Canada</title>
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Do your US friends actually get charged when you call them from the Canadian number?  I find that calls from my Canadian Vonage number are actually treated as US calls.  Note that telcos do not use CLI for billing purposes.
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<category>Vonage Canada</category>
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<title>Control your account from your iPhone</title>
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There is an App in beta that lets you control your vonage account from your iPhone.  you can sign up to be a tester at this link: http://bit.ly/xTL8hY
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<category>Vonage Canada</category>
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<title>Unable to Call TOll Free Numbers</title>
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I have called tech support a few times about this issue. I should note that this is a relatively recent issue. Up until a few months ago (I can't remember exactly how long - it isn't something I have been logging) toll-free numbers, including most regional toll-free numbers, worked. I have been a Vonage customer for almost 6 years.

Each time I talk to the tech support specialist, he attempts to call the number and calls back to let me know the number doesn't work. When I ask where he is calling from, I am told, &quot;India, but I am dialing from a US number.&quot; I have attempted to explain that I am in Canada, and the toll-free numbers in question don't work outside of Canada, but the response is, &quot;I understand, that is why we call from an AT&amp;amp;T line.&quot; When I try to point out that AT&amp;amp;T is a US only company, and so won't work for Canadian toll-free numbers, all I get is a confused response indicating that I should try the call from &quot;another provider, such as AT&amp;amp;T.&quot; This is very unhelpful: one, because I have no other number, and two, because I have already pointed out AT&amp;amp;T is not Canadian.

Hopefully someone at Vonage Canada will read this and straighten out whatever the issue is. It would also be nice if the Vonage tech support specialists recieved some training on how their VoIP system works, in terms of how calls exit the VoIP system and enter the PSTN network, and that Canada is not the US. I don't mind speaking to someone in India, but he had better understand that verifying a Canadian toll-free number from a US line makes no sense.

As a related aside, it used to be that sometimes when I called a Canadian/regional toll-free number I would get a message saying the number is not available. If I hung up, waited a few seconds, and called back the call would complete. As far as I was able to tell, from reading various posts, this was because the Vonage system was detecting that the call could not complete, and when retrying would exit the VoIP system into the PSTN network at a different location. Why this needed to be done was not clear to me: possibly it was less expensive for Vonage to exit calls in the US, and so only exited them in Canada when they detected that it was necessary. In any case, this &quot;retry fix&quot; no longer works. I am not sure why.
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<title>Unable to Call TOll Free Numbers</title>
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I am still extremly frustrated with Vonage for thowing BS answers at customers.

I am frequesntly unable to connect to toll free number. Most of the times when I call customer service, they provide an alternative number. 

First that is waste of my time to contact customer service each time I want to dial toll free. 

Second, on this occassion Vonage could not provide any alternative number.

Person serving me promised that they will look into an issue and fix it. Few minutes later I get the following email...

Thank you for contacting Vonage.  In response to your recent request for assistance with your Vonage account, it is my understanding that you are experiencing problems completing calls to 18003875536.  After performing intensive testing to determine the cause of the problem, we have concluded that Vonage as well as other phone services are unable to successfully complete calls to the number listed. If you find that you are using valid contact information, we recommend that the receiving call party seek assistance from their service provider

Please verify the number that you are attempting to dial. If the number is correct, this typically indicates that there is an issue with the telephone carrier at the other end of the call.  Please have the customer on the other end of the call contact his or her carrier.



Now I am able to reach this number through all other networks so I don't buy vonage claiming that other phone services can't reach that number. Also what's up with &quot; we recommend that the receiving call party seek assistance from their service provider&quot;. Who in the world has time to do that.

I HATE VONAGE. I would not recommend vonage to anyone ever. Period. I am waiting for my contract to get over and I am out..
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<title>Cell phone calls also unlimited?</title>
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for this i got the solution from Broadconnect in canada.
Thanks
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<title>Lines are temporarily busy, please try again later, 0106</title>
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I work on the phone for a living calling many different numbers in many different places, all local but spread out to several different counties...and Im hearing this message in at least 1 of 5 calls. It started days ago but has definitely got worse. I used to just hear it a few times a night, but each day I hear it more and more. Has anyone gotten an actual response from Vonage as to whats really going on?
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<category>Vonage Canada</category>
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<title>What kind of company is vonage?  Extremely poor service</title>
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I've been with Vonage off and on for several years. I had to drop Vonage because my internet service was a BIG problem. According to Charter techs, the internet node was extremely overloaded and caused my service to be sketchy. I have since moved to a different area of town and my internet service is vastly improved and am back using Vonage again. Only had a problem 1 time with Vonage, they had an outage that lasted a few hours. Most of my problems were internet service related.
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<title>What kind of company is vonage?  Extremely poor service</title>
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I've been with Vonage (though not exclusively) since March 2007 (over 4½ years), and have been very happy with the technical operations.  The only serious problem ever, actually arose around Monday of this week and lasted until early Friday.  There were a lot of broken words and partly lost sentences in speech, especially outgoing.  The problem is now fixed (I didn't even contact them), and I'd say that one serious glitch in over 4½ years is very good.

As for the support personnel, I've interacted with them about 8 times or so, and it's a mixed bag of results.  They're always friendly and trying to be helpful, but only some of them understand deeply technical matters.  Non-technical matters are much easier for them, and are almost always handled very well.

One caveat:  VoIP is not for everyone.  Some reasonable computer/IT capability sure helps (I'm an IT professional).  If money savings is the only incentive to go with VoIP, I'd advise against it.  But if you like the savings, the features (there are many!), and the flexibility/portability, then it's a great choice.  And don't use cheap VoIP - go with top-notch VoIP like Vonage.

So again, I'm a happy camper with Vonage.
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I have an increasing number of friends whose US mobile phone plans charge them extra to receive calls from outside the US (indeed my T-Mobile line does also).  I wonder, is it possible to get an add-on number to my line, and have that as my outgoing CLI, or do I need to set up a Vonage US account and line for that?
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<title>USA 24 - Canada 40 ! Vonage Canada unfair calling plan price</title>
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Thanks for sharing information. I am searching information about [url=http://www.ipstore.com/Polycom-IP7000-Expansion-Mics]Polycom 7000[/url], Vista 350 and some more polycom product like what are the features and services of these products.
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