http://www.vonage-forum.com/forums.html Vonage VoIP News, Reviews And Discussion - Forums en-us Copyright © 2006 Vonage VoIP Forum http://backend.userland.com/rss http://www.vonage-forum.com/images/topics/vonage_forum.jpg http://www.vonage-forum.com 90 15 Vonage VoIP Forum webmaster@vonage-forum.com webmaster@vonage-forum.com Tue, 13 May 2008 10:17:30 +0000 60 http://www.vonage-forum.com/ftopic21685.html http://www.vonage-forum.com/ftopic21685.html#122349 Vonage Canada http://www.vonage-forum.com/ftopic10593.html http://www.vonage-forum.com/ftopic10593.html#122253 I'm trying to call home to my vonage number, and i'm hearing this message (Lines are temporarily busy, please try again later, O106). Does anyone know what this means and/or why can't I get through? ]]> Vonage Canada http://www.vonage-forum.com/ftopic22355.html http://www.vonage-forum.com/ftopic22355.html#122246 Vonage Canada http://www.vonage-forum.com/ftopic22355.html http://www.vonage-forum.com/ftopic22355.html#122238 Vonage Canada http://www.vonage-forum.com/ftopic22094.html http://www.vonage-forum.com/ftopic22094.html#122211 Vonage Canada http://www.vonage-forum.com/ftopic22355.html http://www.vonage-forum.com/ftopic22355.html#122187 Vonage Canada http://www.vonage-forum.com/ftopic10593.html http://www.vonage-forum.com/ftopic10593.html#122128 Right --- how about the truth ... we don't buy enough bandwidth because we know our customers can't get a hold of customer service to complain. And they can't get ahold of customer service to discontinue their service. I totally agree. I was having the same problem all the time especially when calling number where I would be saving money! On numerous occassions, I have resorted to either using my mobile phone or BT phone because Vonage lines are busy. Here is a summary of my experience: I joined Vonage because it seemed to a good deal. In reality, for many of the countries I wanted to make free calls to, Vonage lines were always too busy. So much so, that I ended up using my landline. Also, call quality was very bad that when I made business calls, people asked me if I was using VOIP. Its so embarassing when people say things like "I can't hear you clearly, are you using VOIP line?" I was well annoyed and wanted to end my service. I contact Vonage and they persistently encourage me to stay offering discounts and refunds for their admittedly inadequate service. In my personal opinion, there customer service helpline is a con. Customers feel secure knowing that they can easily get through and speak to a person on the line. The staff are sales orientated customer services people. From my experience, they are very well trained in retaining customers. They kept telling me it there was a temporary fault and as a good will gesture, they would refund me some of or give discount on my line rental. They were desperate to keep me on something, even offering a £2.99 package which you don't see on their website. Vonage spend too much money on staff to retain customers as its cheaper than improving their VOIP service. I said that I wanted to close my account and I was more than happy to pay the disconnection charge as their service was ruining my business. I definitely would not recommend Vonage. I am much happier paying BT line rental and using other services like Alpha, at least they are reliable. Who cares if its cheap. Its actually very expensive as most of the time, it doesn't work! Vonage - get your act together. I will try your 30 days trial again in 6 months times to see if the service has improved. However, I very much doubt it. ]]> Vonage Canada http://www.vonage-forum.com/ftopic22294.html http://www.vonage-forum.com/ftopic22294.html#121936 Vonage Canada http://www.vonage-forum.com/ftopic22292.html http://www.vonage-forum.com/ftopic22292.html#121935 Vonage Canada http://www.vonage-forum.com/ftopic22294.html http://www.vonage-forum.com/ftopic22294.html#121893 Vonage Canada