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If you have a cancel statement, it will be on your account as a credit and they will dip into it for your monthly bills. If you call, a CS rep can refund it back to your card.

look in your billing history and see if there is a refund statement to your credit card, or just a credit or cancellation of an invoice. The reps have to manually push the credit on the account back t ...

3% federal excise tax is supposed to be going away soon supposedly

http://www.usatoday.com/money/industries/telecom/2005-06-30-taxes-usat_x.htm

If the device is active in the system already, you will have to call to have the lines moved to another device that is existing on your account already

try this: http://www.vonage.com/corporate/contact_directions.php

if you fire up a packet sniffer, you can see the vonage device register every 20 seconds with the vonage proxy. This is done for a reason, it keeps the nat tables populated with the port forwarding to ...

if the router lights up like a christmas tree, chances are its good and cooked, especially if the cable modem was cooked. Most likely, overvoltage could have fed through the ethernet into the wan port ...

If you have internet through the von router, but no phone, you have 1) a firewall on the router from your isp which needs to be disabled or dmz configured for von router, or 2) your isp is blocking/fi ...

You can find out the router IP by going to a cmd prompt and running ipconfig to get the gateway ip, then just connect to that ip from your web browser. Login is user/user

the ports are configurable through provisioning, but you'd have to contact vonage to get them to change the port range on the devices, by default the udp ports for the audio stream are 10050 to 10150 ...