| Author |
Message |
| Topic: itemised bill |
thevinster
Replies: 1
Views: 734
|
 Forum: Vonage UK
Posted: Wed Oct 31, 2007 8:48 am Subject: Yup, you can. Go to the billing part of the page, and then select the partricular |
| Yup, you can. Go to the billing part of the page, and then select the partricular phone number at the bottom, and a link for call details will appear. Click that and you can see how much you've been c ... |
| Topic: Why does vonage price international rates so high? |
thevinster
Replies: 0
Views: 735
|
Forum: Vonage UK
Posted: Sat Jan 13, 2007 8:03 am Subject: I did some comparing, and I noticed significant variation in international call |
| I did some comparing, and I noticed significant variation in international call prices between Skype and Vonage. Almost every time Skype rates are cheaper, and often by an order of magnitude. When Von ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Fri Jan 12, 2007 4:48 pm Subject: That's great news, thanks for the prompt response Kerry. It's good that there |
| That's great news, thanks for the prompt response Kerry. It's good that there are changes coming. Once again, I have to admit that the staff were outstandingly patient while sorting things out, far be ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Sat Jan 06, 2007 1:56 pm Subject: Finally, my line is back up. It was restored about twelve hours ago, and the router |
Finally, my line is back up. It was restored about twelve hours ago, and the router took a little bit of time to pick up the new profile, but it's all done now.
Calling sales didn't help... it's ju ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Fri Jan 05, 2007 9:17 am Subject: It's been around twenty four hours since we did the account swap. The old phone |
| It's been around twenty four hours since we did the account swap. The old phone numbers are all in place, but the mac swap which assigns the new account to my old device has still not been done yet. A ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Thu Jan 04, 2007 10:22 am Subject: Yes, I followed your advice on that actually. The moment my new account was ready |
| Yes, I followed your advice on that actually. The moment my new account was ready (i.e. network portability etc), I called tech support, and a really nice guy swapped all the numbers immediately. It t ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Thu Jan 04, 2007 9:44 am Subject: I finally found a tech support guy who actually had heard of what I was trying to |
| I finally found a tech support guy who actually had heard of what I was trying to do. He suggested (again) that I call account management or sales and create a new account, and request them to do a ma ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Thu Jan 04, 2007 8:44 am Subject: I called again today, during US and UK working hours, only to be told that UK Account |
I called again today, during US and UK working hours, only to be told that UK Account management doesn't exist, and the people I want are the account management team in New Jersey in the US.
So, I ... |
| Topic: Changing to another promotion causes problems |
thevinster
Replies: 37
Views: 5610
|
Forum: Vonage UK
Posted: Wed Jan 03, 2007 8:31 pm Subject: I called before New Years, and they said I had to call account management, which |
I called before New Years, and they said I had to call account management, which was closed for the day. They told me to try again on the 3rd of January.
So on the 2nd, I called again, during UK ho ... |
| Topic: Busy tone on outgoing calls |
thevinster
Replies: 2
Views: 1129
|
Forum: Vonage UK
Posted: Sat Nov 26, 2005 1:41 pm Subject: Ditto - It's really really irritating when you need to make an urgent call! |
| Ditto - It's really really irritating when you need to make an urgent call! |
| |
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