| Author |
Message |
| Topic: Cancellation problems. |
theshine
Replies: 17
Views: 3275
|
 Forum: Vonage Forum Archive
Posted: Thu Jun 15, 2006 2:57 pm Subject: That accounts management number is the one you sit on hold for over a half hour. |
| That accounts management number is the one you sit on hold for over a half hour. Jus a heads up about the executive response team number. Watching TV last night I realized that 888 numbers may all b ... |
| Topic: Cancellation problems. |
theshine
Replies: 17
Views: 3275
|
Forum: Vonage Forum Archive
Posted: Wed Jun 14, 2006 1:29 pm Subject: The number was posted on here yesterday, but it may have been taken off or edited. |
| The number was posted on here yesterday, but it may have been taken off or edited. Anyway, it's 1-888-580-4020. I have no idea where this is listed, but I want to thank whoever posted it yesterday. ... |
| Topic: Another One Bites The Dust - I Cancelled Vonage |
theshine
Replies: 12
Views: 1756
|
Forum: Vonage Forum Archive
Posted: Wed Jun 14, 2006 1:19 pm Subject: By the way, I did post under my "Cancellation Problems" topic that Vonage actually |
| By the way, I did post under my "Cancellation Problems" topic that Vonage actually stepped up and resolved this issue for me. It took a while and I had to go to the Executive Respose Team, but it got ... |
| Topic: Cancellation problems. |
theshine
Replies: 17
Views: 3275
|
Forum: Vonage Forum Archive
Posted: Wed Jun 14, 2006 11:32 am Subject: I have to say that Vonage actually stepped up and corrected my problem. I called |
| I have to say that Vonage actually stepped up and corrected my problem. I called their Executive Respone Team number. You have to leave a message and it says someone will contact you within 4 hours. ... |
| Topic: Another One Bites The Dust - I Cancelled Vonage |
theshine
Replies: 12
Views: 1756
|
Forum: Vonage Forum Archive
Posted: Tue Jun 13, 2006 1:37 pm Subject: Their customer service department sucks really bad. The worst thing about it |
| Their customer service department **** really bad. The worst thing about it is, if they would just let me cancel (it's a long story that is posted here under "Cancellation Problems") I would be fine ... |
| Topic: Cancellation problems. |
theshine
Replies: 17
Views: 3275
|
Forum: Vonage Forum Archive
Posted: Tue Jun 13, 2006 11:18 am Subject: So here are my responses. My questions are in italics:
Dear Matthew,
Thank |
So here are my responses. My questions are in italics:
Dear Matthew,
Thank you for Contacting Customer Care.
As we understand from your e-mail you like to know about the account status and to ... |
| Topic: Cancellation problems. |
theshine
Replies: 17
Views: 3275
|
Forum: Vonage Forum Archive
Posted: Tue Jun 13, 2006 9:38 am Subject: I sent this to Vonage Customer care. I'll post their reply when I get one.
I |
I sent this to Vonage Customer care. I'll post their reply when I get one.
I called yesterday to cancel my account. I understand that there is a $39.95 fee for early cancellation. My year is up ... |
| Topic: Cancellation problems. |
theshine
Replies: 17
Views: 3275
|
Forum: Vonage Forum Archive
Posted: Mon Jun 12, 2006 7:23 pm Subject: I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago, |
| I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago, and they told me I would have to pay a $39.95 cancellation fee because I signed up for a year. No problem. I decided ... |
| |
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