Search found 11 matches

thank you all.
Trowski, my Problem was never with the phone service. I just wanted to port over my number. But then they had to send out the new TA and wanted to make a new account with penalties. I ...

My phone service has finely been restored. This has been quite an eye opener. I would still like to know if the Cal. PUC has any jurisdiction in this matter. Today I received an e-mail asking me to se ...

After talking to a new rep. he inform me that this is not that uncommon in fact he said that Vonage routinely ports number over even after you cancel because they know that once they have your number ...

Hi All,
Have contacted my local TV station and ask them to look into way to resolve this. The last person that said he call me back was Paul Torrres a manager with Vonage. I’m still holding my breath ...

Thanks Trowski,

Day 5 without dial tone and not one supervisor has called me back. This morning I had the service tech tell me the name of his manager. I will try the email this afternoon.
Regards ...

Next update in the continuing saga. I called back customer support and the nice gentleman listened to my plight said he would help then (heavy breathing and sigh) hung up on me. I will have to try ag ...

Update, still in Vonage hell. Contacted customer support again and was informed that they were sending out a TA with my new account. Tried to explain all that has happen to me. This time I was told th ...

Thanks maryjane,

I going out to lunch and will try to call them back on a pay phone as you know you can be on hold for quite some time when you call customer service. I’m using all my cell phone mi ...

Yes I did initialize the port of my number but cancelled before they ported. My biggest problem with Vonage was their customer support or lack of!
Regards,
Ray

Hi trowski,
Thanks for the reply. If you call my number a recording come on and states “lines are temporally busy”. My number is now with Vonage. I thought that since this involves moving a number w ...