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Search found 21 matches
Author Message
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Mon Mar 30, 2009 9:53 am   Subject: Okay, I tried all of the setting recommended... better for a short time and then
Okay, I tried all of the setting recommended... better for a short time and then bad again.

Then I moved the V-portal to be directly connected to my Cable modem with the DIR-655 behind the V-Port ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Sat Feb 28, 2009 2:37 pm   Subject: The reason you are doing this is because SPI is Stateful Packet Inspection. This
The reason you are doing this is because SPI is Stateful Packet Inspection. This means all the packets are being inspected and sine we are dealing with a Real Time Protocol, during the inspection proc ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Sat Feb 28, 2009 1:38 pm   Subject: VonTechMgr, Thanks for the detailed response. I do have some questions. First
VonTechMgr,
Thanks for the detailed response. I do have some questions.
First let me start by explaining that I have a "reserved" address assigned to my V-Portal and have setup QOS rules in the DIR ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Sat Feb 28, 2009 11:30 am   Subject: Here are my current stats... 1. Long Island, NY 2. Optonline - Cable 3. Using
Here are my current stats...
1. Long Island, NY
2. Optonline - Cable
3. Using Speedtest.net
Upload: 13.8MB Down: 1.9MB
4. Scientific Atlanta Model DPC2100 Webstar
5 V-Portal VDV21-VD
6. Tried b ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Fri Feb 27, 2009 11:04 pm   Subject: After a bit of searching... I located the needed info to check my cable modem logs.
Cable Modem - If it has lots of errors (30 - 40 per day), you may have an ISP problem. You will get occasional errors (at least I do), but if you get lots of errors, the cable modem is losing connecti ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Fri Feb 27, 2009 3:32 pm   Subject: So just to clarify, are you referring to my network router or the cable modem or
You will probably have to Google your modem. Find out what the login and passwords are.
I have a dlink DCM-202. My logon and password are both dlink.
Some are router (for both)
To get to my router ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Fri Feb 27, 2009 12:54 pm   Subject: How does one check their internet modem log? I have never needed to do that in the
Have you run a speed test while on the phone (as requested at the top of the forum)?
Speed tests may help determine where your problem is.

Have you checked your internet modem log for errors?
If ...
 Topic: Audio drops
radamo

Replies: 15
Views: 1396

PostForum: Vonage   Posted: Fri Feb 27, 2009 9:58 am   Subject: An interesting issue has developed... Over the last month or so we are now noticing
An interesting issue has developed... Over the last month or so we are now noticing that on almost every call the audio drops out for a second or so every 30 - 60 seconds. What would cause this to ha ...
 Topic: Very frustrated with tech support
radamo

Replies: 15
Views: 1337

PostForum: Vonage   Posted: Thu Feb 05, 2009 12:08 pm   Subject: It is a Scientific Atlanta Model DPC2100 Webstar. I have done the following
It is a Scientific Atlanta Model DPC2100 Webstar.

I have done the following which so far has resulted in good call quality...
Had a further conversation with Vonage TS which resulted in their tech ...
 Topic: Very frustrated with tech support
radamo

Replies: 15
Views: 1337

PostForum: Vonage   Posted: Tue Jan 27, 2009 7:10 pm   Subject: Thanks for your feedback... Since the V-Portal I ordered was a refurb that was
Thanks for your feedback... Since the V-Portal I ordered was a refurb that was my main concern. I haven't had the issue for a few days now but we don't use the landline all that much anymore. I gues ...
 


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