Well, I finally got through to someone who was helpful and understood the problem. After also failing to pull up the LOA, she canceled the whole thing and started a new request (and waived the fee tha ...
So I decided the phone was not the way to go (not having more than an hour to kill) but I thought maybe sending an email would help me get this form which they seem unable to post to a website.
I eventually hung up, over an hour on hold is WAY too long. Especially when there is only one song and no "your call will be answered in x minutes updates". I might have gotten answered in the next 5 ...
LOA form is delivered through e-mail.
if you didn't receive any copy of this one,
all you have to do is to visit your own
vonage web account.
Under the dashboard, just click on the number tran ...
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
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