| Author |
Message |
| Topic: Reliability -- frequent service outages |
jallison
Replies: 6
Views: 628
|
 Forum: Vonage Forum Archive
Posted: Tue Jun 19, 2007 6:43 pm Subject: Yes, I disconnected the wiring at the NID.
- Jeff |
| When you hooked up the Vonage line to your home wiring did you disconnect the NID? I don't see it mentioned anywhere in your posts, but if you have not this could very well be the reason you are havin ... |
| Topic: Vonage's Customer Service Survey |
jallison
Replies: 6
Views: 883
|
Forum: Vonage Forum Archive
Posted: Tue Jun 19, 2007 10:18 am Subject: That's nuts. Unless you give up and abandon Vonage altogether, the last person |
| The customer satisfaction surveys at Vonage are only tied to the last tech you spoke with. Anything you put on the survey goes against them, even if they were the 10th person you spoke with. It's pret ... |
| Topic: Reliability -- frequent service outages |
jallison
Replies: 6
Views: 628
|
Forum: Vonage Forum Archive
Posted: Tue Jun 19, 2007 9:15 am Subject: The home line is plugged into the house wiring. The office phone is directly connected. |
| If your phone adapter was unable to register to the Vonage network, you would receive a message such as "The Vonage device cannot contact the Vonage network" instead of a dialtone. If you are getting ... |
| Topic: Reliability -- frequent service outages |
jallison
Replies: 6
Views: 628
|
Forum: Vonage Forum Archive
Posted: Mon Jun 18, 2007 3:54 pm Subject: Good question. The first time this happened it was the "home" phone line that was |
Jeff,
While its hard to say I do have one question to start things off. Is it always the same phone line that has a problem?
I have heard of issues with one of the two ports being defective and ... |
| Topic: Reliability -- frequent service outages |
jallison
Replies: 6
Views: 628
|
Forum: Vonage Forum Archive
Posted: Mon Jun 18, 2007 3:01 pm Subject: I've been a Vonage user since May 3, so about six weeks. In that time we've had five |
| I've been a Vonage user since May 3, so about six weeks. In that time we've had five different outages, which seems absurdly high to me. The symptom is that when you pick up the handset you get a fast ... |
| Topic: De-provisioned? |
jallison
Replies: 4
Views: 576
|
Forum: Vonage Forum Archive
Posted: Wed May 23, 2007 7:31 pm Subject: Nope, I tried the reboot. Makes no difference. |
I don't recall hearing this one before. I gather that re-booting the Vonage box doesn't bring the service back (?).
Nope, I tried the reboot. Makes no difference. |
| Topic: De-provisioned? |
jallison
Replies: 4
Views: 576
|
Forum: Vonage Forum Archive
Posted: Wed May 23, 2007 7:05 pm Subject: For the second time in a week one of my two lines has been "de-provisioned" by Vonage. |
| For the second time in a week one of my two lines has been "de-provisioned" by Vonage. The way you notice this is that when you pick up a handset on the affected line you get a fast-busy. People calli ... |
| Topic: Fast busy -- line shows as in use when it's not |
jallison
Replies: 3
Views: 659
|
Forum: Vonage Forum Archive
Posted: Wed May 16, 2007 4:19 pm Subject: I got transferred to the "next tech support level." The new guy had none of my information |
| I called tech support and got the usual router reboot spiel. So I did that and it made no difference. The problem stays on line 1. I have a work line on line 2 and the house on line 1. If I switch the ... |
| Topic: Fast busy -- line shows as in use when it's not |
jallison
Replies: 3
Views: 659
|
Forum: Vonage Forum Archive
Posted: Wed May 16, 2007 2:50 pm Subject: I called tech support and got the usual router reboot spiel. So I did that and it |
I would call in to tech & see if your two numbers are connecting through the same servers. Could be the server your disabled number connects through is down.
I called tech support and got the u ... |
| Topic: Fast busy -- line shows as in use when it's not |
jallison
Replies: 3
Views: 659
|
Forum: Vonage Forum Archive
Posted: Wed May 16, 2007 12:59 pm Subject: I recently came back to Vonage after changing Internet service from DSL to cable |
| I recently came back to Vonage after changing Internet service from DSL to cable (TimeWarner in So Cal). Things have been OK for the first couple weeks, but today I'm having an odd problem. Despite al ... |
| |
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