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I do check my bill every month, first time ever there's been an issue though. I just scan the charged amounts.

credit is showing online

I couldn't find the "request a credit" link ... so emailed. (Though I see it now ....).

Not actually had the credit yet, I'm guessing that'll appear on the next bill.

Well, I don't know, I'm not usually charged for national calls Very Happy

But, I emailed Customer Services.

Their first reaction was I was being charged for cellphone calls! After pointing out to th ...

I've received my latest bill today and noticed that several land line calls have been charged for.

All these charged calls were made on 1st May. I made landline calls before and after in the same ...

Of course we don't know if they will implement the fair usage policy. It may be an empty threat to try hit some real abusers (not us at 1 hour a day).

What does it cost Vonage if customers exceed ...

I too got the email and straightaway emailed customer services, I too had done the calculation - that's about an hour a day. We don't have long american phone calls, but we do use the phone and cert ...

or Southampton?

just to let you know we've been experiencing the same problem, and guess what, we live in Portsmouth!

check the power adapter voltage compatibility. Mine doesnt run at 110v, so didn't take the phone on holiday to Florida with me.