| Author |
Message |
| Topic: Vonage won't refund money under 30 day guarantee |
hwhankins
Replies: 4
Views: 883
|
 Forum: Vonage Forum Archive
Posted: Tue Aug 07, 2007 1:53 pm Subject: I FINALLY got the money back. It took 35 days after they received the equipment |
I FINALLY got the money back. It took 35 days after they received the equipment back and issued the internal credit to get the money credited back to my credit card.
I don't think I'd have ever go ... |
| Topic: Account Not Fully Cancelled |
hwhankins
Replies: 4
Views: 915
|
Forum: Vonage Forum Archive
Posted: Thu Aug 02, 2007 12:37 pm Subject: How did you go about 3rd party arbitration? They owe me $200 from what they jokingly |
The issue has been remedied via 3rd party arbitration.
How did you go about 3rd party arbitration? They owe me $200 from what they jokingly call a "30 day money back guarantee". It's a joke becau ... |
| Topic: Customer Service Number |
hwhankins
Replies: 7
Views: 713
|
Forum: Vonage Forum Archive
Posted: Tue Jul 31, 2007 11:34 am Subject: [ADMIN EDIT] is their "Executive Response Team". I'm not sure what that means |
| [ADMIN EDIT] is their "Executive Response Team". I'm not sure what that means exactly but they contact you if you start searching the web for any address @vonage.com and start emailing everyone you c ... |
| Topic: Is Vonage going too? |
hwhankins
Replies: 16
Views: 2101
|
Forum: Vonage Forum Archive
Posted: Tue Jul 24, 2007 3:20 pm Subject: You're thinking about companies that care about their customers. Remember, |
If I did (non-emergency) network or server maintenance during the day which knocked any of our services offline, my head would roll.
You're thinking about companies that care about their custome ... |
| Topic: Setting up Vonage with wireless modem and HughesNet |
hwhankins
Replies: 4
Views: 646
|
Forum: Vonage Forum Archive
Posted: Mon Jul 23, 2007 4:24 pm Subject: Your best bet for info would probably be the Datastorm users VOIP forum at VOIP |
Your best bet for info would probably be the Datastorm users VOIP forum at [url=http://www.datastormusers.com/ubb/ultimatebb.php?/ubb/forum/f/6.html]VOIP Forum
From what I've read about it Vonage j ... |
| Topic: Is Vonage going too? |
hwhankins
Replies: 16
Views: 2101
|
Forum: Vonage Forum Archive
Posted: Mon Jul 23, 2007 4:05 pm Subject: No, they charged $39.99 when I called to disconnect. The rest was the original |
Did they charge you 200$ while disconnection or you have deposited that amount?
No, they charged $39.99 when I called to disconnect. The rest was the original activation fees and a WiFi phone that ... |
| Topic: Is Vonage going too? |
hwhankins
Replies: 16
Views: 2101
|
Forum: Vonage Forum Archive
Posted: Sun Jul 22, 2007 11:43 pm Subject: I think they're in a lot of financial trouble. For all practical purposes they're |
i don't think vonage is in trouble just yet.
I think they're in a lot of financial trouble. For all practical purposes they're no longer honoring the 30 day money back guarantee. When you call to ... |
| Topic: Vonage won't refund money under 30 day guarantee |
hwhankins
Replies: 4
Views: 883
|
Forum: Vonage Forum Archive
Posted: Thu Jul 19, 2007 9:53 am Subject: nicegurl,
They quote 10 business days if you call. At this point it's been |
nicegurl,
They quote 10 business days if you call. At this point it's been 13 business days (17 calendar) since they received the equipment back and issued the credit to my CLOSED Vonage account ... |
| Topic: delay is voice |
hwhankins
Replies: 2
Views: 529
|
Forum: Vonage Forum Archive
Posted: Wed Jul 18, 2007 10:41 am Subject: That's pretty much normal for all VOIP over satellite links like HughesNet. It's |
| That's pretty much normal for all VOIP over satellite links like HughesNet. It's not just Vonage. Best case it takes about 6 tenths of a second for the signal to get from you to the satellite and bac ... |
| Topic: Vonage won't refund money under 30 day guarantee |
hwhankins
Replies: 4
Views: 883
|
Forum: Vonage Forum Archive
Posted: Wed Jul 18, 2007 10:29 am Subject: If you cancel under the "30 day money back guarantee" Vonage doesn't refund the |
| If you cancel under the "30 day money back guarantee" Vonage doesn't refund the money to your credit card, they only refund it to your closed account with Vonage. I've contacted Vonage but all I got ... |
| |
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