| Author |
Message |
| Topic: I can not get Vonage to fix my dial tone..... |
geekgirl
Replies: 17
Views: 1948
|
 Forum: Vonage Forum Archive
Posted: Wed Dec 21, 2005 8:43 pm Subject: Thank you for all the websites and CS queues. I am looking into them all.
Sorry |
Thank you for all the websites and CS queues. I am looking into them all.
Sorry for being frustrated, just hard to believe customer service when you need help. They were wonderful when signing up ... |
| Topic: I can not get Vonage to fix my dial tone..... |
geekgirl
Replies: 17
Views: 1948
|
Forum: Vonage Forum Archive
Posted: Wed Dec 21, 2005 8:18 pm Subject: I apreciate your help and I will check into the website to work on the ISP issue. |
| I apreciate your help and I will check into the website to work on the ISP issue. That still does not explain why my phone service is still not working. Slow connection or not, a connection should s ... |
| Topic: I can not get Vonage to fix my dial tone..... |
geekgirl
Replies: 17
Views: 1948
|
Forum: Vonage Forum Archive
Posted: Wed Dec 21, 2005 8:09 pm Subject: Amazing I just received an email from Vonage stating they are looking into an issue |
| Amazing I just received an email from Vonage stating they are looking into an issue that occurred over the weekend that my phone line was possibly effected by. Hmmm! Maybe if the technical support t ... |
| Topic: Charged $99.94 for new router |
geekgirl
Replies: 24
Views: 3209
|
Forum: Vonage Forum Archive
Posted: Wed Dec 21, 2005 12:17 pm Subject: I have called them 10 time and was disconnected everytime. Only 2 reps actually |
I have called them 10 time and was disconnected everytime. Only 2 reps actually called me back after being disconnected.
I have emailed and called. Any other options? |
| Topic: Charged $99.94 for new router |
geekgirl
Replies: 24
Views: 3209
|
Forum: Vonage Forum Archive
Posted: Wed Dec 21, 2005 12:02 pm Subject: How about the theory that the Technican on the phone states the router needs to |
| How about the theory that the Technican on the phone states the router needs to be replaced and takes them 2 days to figure out how to send the router and then does not overnight the product to a cust ... |
| Topic: Overall Opinion of Vonage |
geekgirl
Replies: 38
Views: 8235
|
Forum: Vonage Forum Archive
Posted: Wed Dec 21, 2005 11:59 am Subject: Out of 5 stars I give Vonage 1 since customer satisfaction is not a top priority.
I |
Out of 5 stars I give Vonage 1 since customer satisfaction is not a top priority.
I have had no phone service in my home since 12/16 (Friday) never have received a phone call, was lied to many time ... |
| Topic: I can not get Vonage to fix my dial tone..... |
geekgirl
Replies: 17
Views: 1948
|
Forum: Vonage Forum Archive
Posted: Mon Dec 19, 2005 6:54 pm Subject: The problem is not the ISP, I have internet connection. I have talked to a few individuals |
| The problem is not the ISP, I have internet connection. I have talked to a few individuals at Vonage to help me diagnosis the issues and the result is they are sending me a new router. They think it ... |
| Topic: I can not get Vonage to fix my dial tone..... |
geekgirl
Replies: 17
Views: 1948
|
Forum: Vonage Forum Archive
Posted: Mon Dec 19, 2005 11:50 am Subject: I have not had Vonage service in my house since Friday morning (Day 4 now). I have |
I have not had Vonage service in my house since Friday morning (Day 4 now). I have emailed and called (hung up on every time).
Before I start the conversation I asked them to call me if we get dis ... |
| Topic: Anyone Else Ticked About Loss of Incoming Calls in Chicago? |
geekgirl
Replies: 9
Views: 1210
|
Forum: Vonage Forum Archive
Posted: Mon Dec 19, 2005 11:49 am Subject: I have not had Vonage service in my house since Friday morning (Day 4 now). I have |
I have not had Vonage service in my house since Friday morning (Day 4 now). I have emailed and called (hung up on every time).
Before I start the conversation I asked them to call me if we get dis ... |
| Topic: RTP300 needs powercycling |
geekgirl
Replies: 11
Views: 2197
|
Forum: Vonage Forum Archive
Posted: Mon Dec 19, 2005 11:45 am Subject: I have not had Vonage service in my house since Friday morning (Day 4 now). I have |
I have not had Vonage service in my house since Friday morning (Day 4 now). I have emailed and called (hung up on every time).
Before I start the conversation I asked them to call me if we get dis ... |
| |
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