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I just think a new thread has to be started re: customer service. I simply can't believe just how bad it is. I spent months trying to get tech issues resolved only to have most emails ignored. When I ...

I tried to join ATT CallVantage but was told that I could not transfer my phone number. I was told once one's phone # became "digital" by signing up for VoIP, it was impossible to transfer to another ...

yes, i do agree with you in the end. I mean that's why I'm with Vonage. I know new features aren't trivial. It just seems like a mistake that they did not realize or anticipate that people would want ...

In response to "strange_69"
I'm glad you've had a positive experience with CS. Maybe it's getting better.
As for timing of these new features, I agree that Vonage does not want to be "passed by". Ho ...

Why do you suppose Vonage still does not offer basic VoIP phone features such as "Do Not Disturb" or the ability to set features on/off via a telephone when you are on the road (like Ztel)?
It surely ...

I recalled that my fax problems started after I lowered my bandwidth to 50 from 90. So I went back and upped it back to the highest voice quality. Guess what? Now I can fax again. Let me know if this ...

I have a brother fax as well and have had problems. I was able to fax for a while but now when I try to send or receive faxes, the "fax tone" gets cut off so I can't do anything.
What is wrong with V ...

People please! Stop complaining about the rates going up a few cents to some countries. They went down in MOST countries and have you seen the international rates with ATT's VoIP service? MUCH more e ...

I've had worse voicemail service. Since the upgrade:
1. No Voicemail indicator light or tone
2. Delayed email notification that no longer includeds Caller ID information

I'm having so much trouble with international calls! None of them are going through but I'm still getting 1 min bills for them.