Search found 14 matches

I know that you've said you've done a couple of test and configuration to try to determine the problem. Since your call is pretty much IP to IP at this point, I would recommend doing a traceroute to h ...

Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant growth stage and any bad publicity can put a hamper on that growth. They just recently got to the 1 millionth ma ...

Hey Budman. Very intresting and unique problem. Normally problem with faxing is easily identifiable because of the hand off between the Vonage outbound gateway to a PSTN network. However since both of ...

I really feel for you 100% It is very hard to understand why exactly it is taking so long for Vonage and all of the parties involved to port your number to Vonage's carrier.

I know that certain tel ...

Are you able to make outgoing telephone calls on your phone? I just want to make sure that your NAN number isn't kicking in (hence a device/connection problem).

More then likely your XML scripts ne ...

Basildane, what you'll have to do is have a Tier 2 Rep change two fields in the line properties of your RTP300. The two fields are CPC Wait and CPC Duration. Have them lower the value of both of these ...

Unfortunatly this probably will not be possible with the current provider. They are more then likely blocking the standard SIP ports used for VOIP. If they aren't then they probably have purchased thi ...

Hi Widget. I know that Vonage has been having some problems as of late with the web accounts. That may be part of the problem that your having with the authentication of your un/pw. However, sometimes ...

Gotcha. Hopefully SBC will follow suit and release the number on the date they said they would. Good luck.

I agree. Front line jobs are not for everyone and it takes a certain type of person to cut it and ultimately provide customer service. I feel that this is why some of the customer service is lacking a ...