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try email your issue to portout@vonage.com and see what they have to say. If you don't understand their response, post it here (i suggest removing any account numbres or anything first tho)

sorry but that is simply not true.

Here is how a VoIP carrier works.

On the PSTN side, companies called CLECs (XO, Level3, Global Crossing, etc) set up servers in the various central office swit ...

There is no *technical* reason I can think of why a softphone number can't port out. As far as Vonage is concerned (server wise) soft and normal numbers are exactly the same- the only difference is t ...

I would suggest if you are happy with Vonage stick with them, Vonage isn't going anywhere anytime soon, and trust me porting is a PITA, not worth it if you want a 'minor increase in voice quality'. N ...

First- do NOTHING with vonage until the transfer is completed, marked as completed by the winning carrier, and calls from a cell phone ring through to the new carrier.

Once the number transfers, no ...

First you should know that the 'can i port my number' checkers on voip sites are guesstimates at best. For any voip provder to port your number, they have to be connected with an upstream voip provid ...

I successfully ported out of Vonage. I used to have two lines, a main line and a fax line.
One carrier tried for a while and couldn't port the main line, about a year later another carrier did it wi ...

sadly many don't. It's a simple formula- government that doesn't answer the people, add government sponsored monopoly phone company, stir in some corruption, bake for 20 years and you have a very voi ...

vonage generally wont drop an account if they have an excuse to keep a paying customer around. I'd do this- sign up for a virtual #. Keep it secondary. port main # out. once that goes through, cal ...

try call tech support and ask them to submit a ticket called 'remove DID from database' that should get it fixed up... I did this recently in a similar situation and it got worked out...