| Author |
Message |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
 Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 8:21 pm Subject: Is this an "idea" or are you unequivocally stating "Today's Vonage connectivity |
They do have redudancy but unfortuntely i have an idea that this ICE storm has something to do with it. I am not at work now, I am home. ....
Is this an "idea" or are you unequivocally stating "Tod ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 5:17 pm Subject: I'm a little surprised that an outage of this magnitude isn't generating any press. |
I'm a little surprised that an outage of this magnitude isn't generating any press. Search news.google.com for "Vonage," sort by date, and you won't find anything (right now, anyway).
In the past, ... |
| Topic: Calls placed from empty house and phantom caller-id |
Djinn
Replies: 29
Views: 2070
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 2:07 pm Subject: Just a shot in the dark, but is it possible that someone else is accessing your Vonage |
| Just a shot in the dark, but is it possible that someone else is accessing your Vonage connection, possibly through a poorly-secured wireless connection? That wouldn't explain why the calls aren't be ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 1:25 pm Subject: Which reminds me, AFAIK, we still have no idea what caused (or is causing) the current |
..., if the PSTN carriers are having issues, we can't route anything...
Which reminds me, AFAIK, we still have no idea what caused (or is causing) the current problems. Is it the weather? Construct ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 1:22 pm Subject: * Ensure that dashboard messages are always available, regardless of the nature |
Besides a message from our call in system, and a dashboard message. What suggestions do you have to inform people sooner, or more "efficiently." I will take suggestions.
* Ensure that dashboard mes ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 12:51 pm Subject: Was it? I just checked the dashboard, and I'm still seeing the message that customers |
... I think the response time was quite fast.
Was it? I just checked the dashboard, and I'm still seeing the message that customers are still receiving intermittent issues. This tells me that the p ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 11:57 am Subject: Mea culpa... I didn't notice the dashboard message:
Credit where credit |
The issue started early in the morning. Most people weren't even at the job. The IVR message and dashboard message were posted within 2 hours of it happening. Things are not instant.
Mea culpa... ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 11:38 am Subject: I'm not faulting Vonage for the outage... When the U.S. telephone network was |
Nothing is perfect man. You need to also realize the reps are human beings and do make mistakes.
I'm not faulting Vonage for the outage... When the U.S. telephone network was in its infancy, I'm sur ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 11:00 am Subject: Fair enough... Then they should do what can be done to reduce server load (i.e. |
... It makes no business sense to publicaly announce anything is wrong to non-customers. Don't forget that the websites for companies are marketing tools, nothing more.
Fair enough... Then they shou ... |
| Topic: No Dialtone!! Anybody else having this problem this morning? |
Djinn
Replies: 126
Views: 14580
|
Forum: Vonage Forum Archive
Posted: Wed Feb 14, 2007 10:44 am Subject: If so, then the responsible thing to do is to temporarily strip out all unnecessary |
... Use your head...Pretty much every single vonage user is going to the website for info, that is overloading the servers...Make sense?
If so, then the responsible thing to do is to temporarily stri ... |
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