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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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VoIP Ready For The Masses?


Vonage In Print News

Voip Ready For The Masses?

June 22, 2004

By Wolfgang Gruener

Chicago (IL) - With 27 million broadband connection in the US installed, Voice-over-IP (VoIP) has become an attractive alternative to the traditional phone line. Providers such as Vonage lure users with flat-fee pricing and a growing feature set. Is it ready to substitute your primary phone line?

It is unlikely that you ready technology news and don't stumble at least once a day across a Voip story. Making phone over Internet is not just a toy for geeks anymore, but rather has evolved into a mass market tool which takes advantage of the rapid deployment of broadband.

According to analysts, Voip is just about at the stage where it is leaving the early-adopter-only phase and entering the mass market. Vonage, the prime example of a rapidly developing Voip company, has grown to about 175,000 customers across the US, adding more than 21,000 new users every month. The incumbents try to catch up.

But the typical Internet user isn't quite ready to ditch the traditional in favor of a broadband phone. According to market research firm Ipsos-Insight, about 54 percent of Internet users in the US are still unaware of Voip and 56 percent of those who have heard about it, are confused who such a service has to offer.

So, who are those people who are already subscribing to a Voip service? According to Mike Triplet, Executive Vice President of Vonage, the firm heavily markets its service to the residential market and pulls most of its customers from there. "People are looking for more features and a more predictable bill," he sums up the Vonage's most compelling features.

Vonage offers an unlimited nationwide calling plan for $30 a month with international calling ranging typically in the two and three Cent range per minute. AT&T recently launched a similar service named "Call Vantage" for $35 am month and eight and 9 Cent per minute international calling. Vonage offers a broad feature set that includes line number portability, and control of call forwarding, voice mail, and billing through a web interface. For additional fees, the user can add unlimited phone numbers with a choice of area code, soft phone service to provide any PC with its own phone number and toll free numbers.

While Voip service offers a compelling model to decrease the monthly phone bill especially when international calling is involved, analysts believe that the service is not quite ready to substitute a primary phone line. "Our concern is the quality of service, said Danny Klein, senior analyst with the Yankee Group. "It is already a pretty comprehensive service but uses the public Internet and can't guarantee 100 percent reliability," he said. So far, Klein wouldn't ditch his main phone, but uses it as a second phone.

Do it yourself: Web-Interface of the Voip configuration options for Vonage's service .

Reliability concerns especially circle around the availability of the broadband line: If DSL or cable service is down, the phone won't ring. Instead, phone calls are directed in such a case to the user's voicemail. Today, reliability of Vonage's service does not yet reach a business class service, but Tribolet believes that Voip can become as reliable as the traditional phone line: "All the incumbents recently made announcement that they no longer would buy switched technologies and instead move towards IP. So we are definitely moving in this direction."

Installation of Voip still requires hands-on involvement and might deter less experienced users to try this service. Klein does not view this fact as a major hurdle for companies such as Vonage:"If you can set up your broadband connection, you can make Voip work. Or you can ask a friend to help." Tribulet also is not concerned about customers running into problems with the installation and even sees advantages of Vonage's model. "Traditionally, you had to set up an appointment and a technician had to come out. This could take several days."

In contrast, Voip hardware could be picked up at a retail store and set up within five minutes. An even easier installation will be available with the arrival of Wi-Fi phones in the fourth quarter: "You don't even have to plug it into the voice terminal anymore," he said.

Still a start-up, Vonage has to deal with typical growing pains such as figuring out how to scale its organization. Outages so far have been rare which is a sign that the scaling its technology base works fairly smoothly. The growth of the company currently is most apparent with customer service, where users typically wait for representatives longer than they do with traditional phone firms such as AT&T.

The incumbents however have noticed Vonage as a threat to their core business. Voip service is already available or will become available from virtually any traditional phone company in the future. Klein however believes that the only three-year-old Vonage will continue to lead the pack for some time: "They have done a fantastic job in marketing and creating awareness. People already refer to 'Vonage-like services' when they are inquiring about VoIP."



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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