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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



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You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Users of Internet-based telephone services can finally call 911.


Vonage In Print News 

April 22, 2003

By Ben Charny

Vonage DigitalVoice, the biggest provider of voice over Internet Protocol service, will formally announce this week that it is enabling customers to connect to the 911 emergency system, becoming the first such provider to offer the capability.

"You're seeing the first few steps into the future," Executive Vice President Lou Holder said on Tuesday. The company began offering customers the capability during the last few weeks but has yet to officially tout the move.



It's hard to imagine not being able to connect to 911, but that's been a problem for the growing number of people using the Internet telephony services, a money-saving alternative to traditional phone plans.

The dilemma is rooted in how Voip calls are connected. They're routed via the Web to avoid the toll roads of privately owned telephone networks, making for lower-priced dialing--about $30 less per month than traditional phone plans.

But the approach also creates headaches for the nation's 2,000 emergency call centers, which require that every 911 call include some information about where it originated. Otherwise, the calls won't be connected. These "location stamps" ensure the call is routed to the closest emergency call center.

Vonage's calls, like those of other Net telephony providers, are never stamped by a telephone network, and the nature of the Internet is such that automatically determining someone's location is too difficult. So 911 calls never got through. Vonage customers who dialed 911 got only a fast busy signal.

Holder said Vonage has solved the predicament by partnering with Intrado, a company most major telephone carriers already use to match a call to its location. Vonage is the first Net telephony service provider Intrado has signed up, but Holder expects his competitors to also sign deals.

Vonage's 20,000 customers will now be asked to provide their address, city, state and ZIP code, which will be kept inside Intrado's databases. When a 911 call is dialed, Vonage will bounce the call to Intrado, which will attach the street address. Vonage finishes routing the call. [Editor's Note: Vonage doesn't receive address information from Intrado. Intrado maps the customer's address data to the corresponding regional PSAP's telephone number.]

Worldwide, there were about 2.93 million cable telephony subscribers in 2001, more than the 2.5 million most analysts were predicting, according to a study last year by Allied Business Intelligence, an Oyster Bay, N.Y.-based research firm. That number was expected to almost double by the end of 2002, reaching 5.2 million subscribers, the study predicted.

This Story Also Appeared in:

ZDNET.com, 4/22/03

BusinessWeek Online, 4/22/03



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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