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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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The Promise Of Big Savings On Phone Calls


Vonage In Print News

The Promise Of Big Savings On Phone Calls Has Helped Propel ''Voice Over Internet Protocol" Out Of The Telecommunications Lab And Into Consumer Consciousness

March 29, 2004

By Peter J. Howe

For Bill Costello's law firm, switching to a phone system that carries voice calls in the same format -- and on the same wires -- as e-mail and Web pages certainly has helped cut costs, by $3,500 to $4,200 a month.

But it has also meant a huge new array of services and features that are revolutionizing the concept of ''telephone." Recent Voip converts tell stories like the one about the lawyer who took his laptop computer to Alaska and used it to make and take phone calls on his Chicago phone number. Or the accountants, suddenly flooded out of their office by a busted pipe, who simply unplugged their Voip phones and computers, reinstalled them to a conference room, and got back to work -- within 60 minutes.

''It's an exciting time to be able to replace a phone system," said Costello, the chief information technology manager for Banner & Witcoff Ltd., a 90-lawyer intellectual-property law firm with offices in Boston, Chicago, Washington, and Portland, Ore., that bought its IP phone system from Avaya Inc., the Lucent Technologies Inc. spinoff. ''There's no question in our mind that Voip is proven technology that is ready for mainstream corporate America. I wouldn't have said that two years ago, but we've got a lot of flexibility with this phone system that we didn't have before. It's been very cost-effective, and it's had a huge benefit in productivity for the partners."

In the consumer world, interest in Voip has boomed during the last year as companies such as Vonage and Packet8 offer unlimited calls over the Internet for as little as $20 a month. A free Voip software program called Skype, produced by the developers of the Kazaa music-sharing service, has been downloaded by more than 9 million people around the world to let them talk to other Skype users through their computers.

Big phone companies such as Verizon Communications Inc. and AT&T Corp. are taking notice, readying their own launches of discount Voip services later this year to compete with Vonage and cable companies including Time Warner Inc. and Cablevision Systems Corp.

But amid all the hype about the possibilities for big savings, what has often gone overlooked are the new features and services that the technology can deliver on specialized IP telephones and phone-calling software loaded into computers with headsets.

Many of these features -- getting voice mails as sound files in e-mail, dialing numbers straight from a directory stored on a computer -- are feasible with conventional telephone service, but much cheaper and easier when working in Internet protocol.

Cisco Systems Inc., which dominates the Voip handset market, is replacing 6,000 standard phones with Voip phones every day, according to Barry O'Sullivan, vice president and general manager of its customer contact business unit at Cisco's Boxborough campus. Over 2.6 million Cisco Voip phones are in use worldwide, O'Sullivan said. ''It's not just about saving money. People see the productivity and the features," he added.

The number of VOIP-enabled telephone handsets installed worldwide has grown from 1.2 million at the end of 2001 to 3.6 million as of December, according to analyst Tom Valovic of International Data Corp. in Framingham. Valovic forecasts the number will jump to 14.4 million by the end of 2007, as annual sales of the units jump from under 1 million now to nearly 5 million in 2007.

Cisco dominates with nearly three-quarters of the market, trailed by Marlborough-based 3Com with about 14.3 percent of unit sales. Other players including Nortel Networks, Avaya, and Siemens AG lag far behind those two, according to IDC.

Valovic said a factor slowing acceptance of IP phones is that traditional phone companies including Avaya and Nortel have been pushing IP-enabled corporate switchboards that can use conventional phones -- which saves money, but ''the less rapidly the customers involved can get the full strategic benefits" of calling in IP.

Despite Costello's bullishness on VOIP, many businesses remain leery until they feel more confident the technology will work just as well as standard Bell System telephone networks. While conventional ''circuit switched" phone services create two dedicated channels for continuous communication between two phones, Voip breaks down speech into the same type of packets as e-mail and Web pages, then reassembles them to create sound at the other end.

For a business carrying phone calls between two offices on a private network, it's generally easy to ensure good IP voice quality. But once packets go onto the so-called public Internet, guaranteeing quality is more challenging. In a recent InformationWeek Research survey of 300 business information-technology executives, 70 percent cited ''performance and quality of service" as their biggest concern about deploying VOIP.

This week, Brix Networks Inc., a Chelmsford start-up that sells network-reliability testing devices and services, is launching a new website called TestYourVOIP.com that gives users a free report on how well their network would support IP telephones.

The site requires visitors to download a small software program. By launching it, users initiate an automated telephone call to a Brix testing device in Boston or San Jose, Calif. Within about half a minute, the program leads users to another website that provides a 1-to-5 ranking of how well their network can support VOIP, based on comparing the simulated call to Bell System standards for sound quality and delay.

Dianne Mortenson, the information systems manager for Legal Sea Foods, which installed a Cisco Voip system when it moved its head office from Allston to South Boston last September, said it took just 24 hours to get the new voice and data network up and running. Mortenson said she loves features such as dialing phone calls from her Microsoft Outlook address book, getting faxes delivered straight to e-mail, using her office number at home through a cable modem and laptop, and moving a phone number from one office to another just by plugging the phone back in.

Mortenson said, however, that Legal is moving deliberately in expanding the service to take advantage of features such as letting managers at its 28 restaurants reach the head office and other outlets just by dialing a four-digit extension. ''We're definitely making a gradual transition, but I can foresee in the future much more integration with VOIP," Mortenson said.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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