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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Call Waiting: Cable Isn't Dialing Retail With Telephony


Vonage In Print News

March 8, 2004

By Staff

As cable expands the presence of HD and video at retail, it might want to consider pushing telephony, too. Vonage said Fri that Circuit City [CC] will be the 1st national retailer to offer its telephony service in all 600 of its
stores and online.

While services like Vonage could help drive high-speed data
for cable, they also represent competition in the telephony market-and now that competition has its foot inside retail doors. Cable obviously can't have the same nationwide retail message as a service like Vonage, but it can reach out and touch someone on a local level. For the most part, MSOs haven't done much with phone at retail. Cablevision [CVC] launched Voip in Sept, but doesn't offer the service in stores. It's a possibility down the road, however.

Telephony, primarily circuit switch, has been part of the Cox [COX] bundle for a longer time, and accordingly, Cox has done a bit more on the retail front. Cox makes
literature available that talks about phone service in retail markets where it has launched telephony. And since customers who select a Cox service through Go2Broadband receive a follow-up phone call from the MSO, it can use that as an opportunity to sell them on telephony.

Before year-end, Cox hopes to test-market "more explicit" retail telephony sales, Cox says. The idea hasn't received much industry-wide attention yet. "The CTAM Retail Committee hasn't done any work on telephone service at retail, but the growth in cable telephony makes that a
reasonable option for the future," CTAM svp Seth Morrison says. Appropriately,CTAM Digital & Broadband's kick-off session tomorrow is "The Next Big Thing...Cable Phone," which will look more at the operational challenges, consumer research and early marketing lessons.

As for Vonage's Circuit City deal, customers who purchase starter kits and sign up in store will get 2 free months of service and free activation.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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