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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Computer-Based Phone Services May Lack Connection To 911 Line

Vonage In Print News

Computer-Based Phone Services May Lack Connection To 911 Line

January 19, 2004

By Joe Kollin

WESTON -- Need to call 911? If you are using a phone connected to one of those popular new computer-based telephone services, the response you get might not be what you expect. Known as voice over Internet protocol, or VOIP, the cheap phone service is available to anyone with a high-speed Internet connection. But the downside is that it is not necessarily connected to the 911 emergency line.

"It took years to train everyone to use 911 and now this is turning everything upside down," Weston City Manager John Flint said. "Inherent in 911 is that help is on the other end of the phone line and that help is on the way. That's not necessarily the case with VOIP."

Flint is taking steps to make sure residents know of the problem and at the same time is asking Broward Sheriff Ken Jenne to help change state law to so users of Voip service can easily access 911.

With VOIP, callers use regular telephones but the signal is transferred into digital data, sent over the Internet and reassembled into voice so the recipient can hold a normal conversation.

Because it requires no infrastructure or access fees, the service costs less.

Weston and Coral Springs are the only Broward County cities where the cable company is making Voip service available. The company that serves both cities, Advanced Cable Communications, began offering Voip about six weeks ago through Vonage, an Internet phone company. It has signed up about 100 customers so far, according to Jim Pagano, vice president and general manager.

But you don't need to live in Weston and Coral Springs to buy Voip service. Anyone with a high-speed Internet connection can buy it, even if the local cable company doesn't offer it. Comcast Communications, which serves most of Broward, doesn't yet provide its own Voip service, but its high-speed Internet customers can buy Voip from outside companies.

But all users face the 911 dilemma.

Vonage said it is careful to warn new customers about the pitfalls of 911.

"We fully disclose to our customers when they sign up that this isn't a traditional service," said Brooke Schulz, a spokeswoman for Vonage in Edison, N.J. "We understand Weston's concern but we think we're doing a good job of explaining it to our customer base."

Voip customers must specifically activate 911 service when they sign up. Vonage doesn't charge for the access and if customers refuse, they must sign a statement indicating their refusal, Schulz said.

The problem with 911 is a result of Voip being portable.

"You can't treat it as regular phone service because you can take the service with you from Florida to New York City, for example," Schulz said. "If you call 911 while in New York, the routers will see your 954 area code and bounce it back to Florida because 954 isn't native to New York."

Vonage customers who sign up for 911 provide their physical location so the company knows what city should get their emergency calls. But even when the call goes to the right city, it doesn't go the same way. Instead of going over a designated emergency line, Vonage must route the call through a 10-digit number, as if making a non-emergency call.

Operators might not be the same as those who usually take emergency calls, and even if they are the same, they can't see the caller's phone number and address, as 911 operators do.

Schulz said Vonage has not had 911 problems in other cities. Because Vonage is trying to resolve the problem, she said Weston's request for a state law isn't necessary.

Flint said he hasn't heard of any problems in Weston but wants to be proactive. To do that, the city plans to put notices warning of the 911 dangers in the quarterly newsletter it mails to every household. The city also will post warnings on its Web site, broadcast notices on its radio station and print a warning letter that Advanced agreed to mail to residents.

"Our ultimate desire is that there be no difference between Voip service and regular service when you call 911, but until that happens, it's up to the city to make sure residents using the new services don't expect the same high-quality service we've all become accustomed to with 911," he said.

This story also appeared in:
  • South Florida Sun-Sentinel, 1/19/04

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