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Vonage Expands International Presence with Investments in Asia Pacific Region

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Emergency Telephone Call Capability A Necessity: Vice President Of Vonage


Vonage In Print News

Emergency Telephone Call Capability A Necessity: Vice President Of Vonage

December 29, 2003

By Yohei Ichishima

(NEW YORK) -- US-based Vonage Holdings Corp is the world largest IP phone service provider, with 75,000 users out of about 100,000 consumer IP phone service subscribers in the United States.

The company started an emergency call service to police and fire stations in March. Nikkei Communications held an interview with Louis Holder, executive vice president of the firm's product development department, as to how this capability was realized.

Nikkei Communications: In Japan, the Ministry of Public Management, Home Affairs, Posts and Telecommunications requires that IP phone service providers implement an emergency call capability when telephone numbers starting with such an area code as "03" and others are assigned to IP phones. How about in the United States?

Holder: In the United States, the numbering scheme of IP phones is the same as that of regular fixed telephones, and therefore, there is no such requirement in place. If you dial "911" in the US, you will be connected to the local authorities and required emergency resources such as police cars, fire trucks or ambulances will be dispatched as needed. Vonage has implemented the 911 emergency call service based on the request from our IP phone users. This capability is an essential function and is offered for free.

Q: In an emergency call, how is the location of the user identified?

A: The caller's location is identified by the information supplied by the user. The user is required to enter an ID and the location information on our Web site. When the user indexes 911 on the phone, Vonage's center will determine the local authorities nearest the user and connect the user to it. If the user carries the IP phone to another location because of a trip or a move, the user must enter the new location information on the Web site. I think that this is the most practical way.

Q: Japanese IP phone providers realize emergency call functions by transferring the call to normal fixed phones or by having users leave legacy telephones as they are for emergencies. Is this also the case in the US?

A: In the US, other providers do the same thing for emergency call provision. The reason we offer our own emergency capability is that about 20% of our users cancel their legacy telephones and use our IP phones as primary telephones.



 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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