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VoIP Groups Reach 911 Accord

Vonage In Print News

December 4, 2003

By Charlotte Wolter

With the voice over IP industry under scrutiny for the quality of the emergency services it provides, an industry advocacy group, the VON Coalition, has forged a preliminary agreement to implement 911-like features in 2004.

working with the leading emergency services organization in the United States, National Emergency Number Association (NENA), the group has agreed to a list of "action items" for how emergency services should be implemented in voice-over-IP systems, although the group has not yet designated specific technologies to implement those principles.
The group set a deadline of May 2004 for an interim system and the end of 2004 for a definitive solution to providing emergency services in a voice-over-IP service.

"The May 2004 deadline is for an interim solution, and sort of copies how wireline does it," says Rick Jones, operations issues director, NENA. "The long term is all the things that IP voice brings. We are not trying to emulate what we do in 911. We are trying to retain the important features and add the major new features that IP voice brings to it."

A Start at VON

Jones says the group started the effort in August, and it picked up steam at the Fall VON Conference in Boston in late September, where NENA had been invited to speak about 911. "We set up a short meeting with Jeff Pulver to bring up the idea of having a 911 agreement with the voice-over-IP industry, and to work with him and the VON Coalition." The group conferred, mostly via email, to develop the set of principles.

Besides the VON Coalition, contributors to the effort included 8x8 Inc., AT&T Consumer Services, BroadSoft Inc.,Dialpad, ITXC, Level 3 Communications LLC, Level 3 Enhanced Services, PointOne,, Vonage and Webley

"We are not trying to say, 'Here is a solution,'" says Jones. "There are technical systems out there being discussed, but primarily within technical committees, such as the NENA technical committee," a group with as many as 70 members. NENA also works with the Internet Engineering Task Force (IETF) and "we are keeping the FCC technical people informed."

Working with Consumer Expectations

The following is the list of "action items" in the emergency services agreement.
1. For service to customers using phones that have the functionality and appearance of conventional telephones, 911 emergency services access will be provided (at least routing to a public safety access point (PSAP) 10-digit number) within a reasonable time (three to six months), and prior to that time inform customers of the lack of such access.

2. When a communication provider begins selling in a particular area, it should discuss with the local PSAPs or their coordinator the approach to providing access. This obligation does not apply to any "roaming" by customers.

3. Support for current NENA and industry work towards an interim solution that includes
a) delivery of 911 calls through the existing 911 network
b) providing callback number to the PSAP and
c) in some cases, initial location information.

4. Support for current NENA and industry work toward long-term solutions that include
a) delivery of 911 calls to the proper PSAP
b) providing callback number/recontact information to the PSAP
c) providing location of caller and
d) PSAPs having direct IP connectivity.

5. Support for an administrative approach to maintaining funding of 911 resources at a level equivalent to those generated by current or evolving funding processes.

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