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Vonage VoIP Forum Digest - March 5, 2008

Vonage VoIP Forum Digest

March 5, 2008

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.. 

First, some good news. Early this morning, we passed 47,000 Members on the Vonage Forum. And hey, guess what, we started the Vonage Forum exactly five years ago today!

Now as to our 47,000'th Member, that is tarabatth. Welcome to the Vonage Forum, tarabatth! We're looking forward to reading your posts!

As for today, we are going to go straight to two Vonage Forum threads, one about dropped signals, and the other thread has to do with security settings for a router used with the Vonage service. Then we'll check on Vonage's stock price.

On The Vonage Voip Forum 

Vonage Forum Member herman106 begins a Vonage Forum thread which has as its title, Service interruption phone in use or dropped signal.

To begin this thread he has started, herman106 wrote this post:

"I have trouble with my Vonage service. I have what I would call a open carrier or phone in use signal on a frequent basis. I have tried several things including purchasing the newest and latest Vonage box. I would like to continue with Vonage but I cannot have this service interruption.

Motorola SB5100 cable modem
Vonage VDV21-VD phone box
1. Cable modem 2.Vonage box 3.Router 4.PC

speed test statistics
Download speed: 14226352 bps
Upload speed: 2679720 bps
Quality of service: 25 %
Download test type: socket
Upload test type: socket
Maximum download pause: 29 ms
Average download pause: 1 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 70 ms

VoIP test statistics
Jitter: you --> server: 2.3 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 45
Estimated MOS score: 4.0"

Reviewing this info gives fellow Vonage Forum Member ed56 the information he felt he needed to offer this follow-up response post:

"You have great speeds, but your QOS (quality of service) is terrible. I see that your jitter score (server to you) is 8.3 ms. This is probably where the QOS problem lies.

Are these consistent and have you checked to confirm (different sites have different results).

If they confirm, I would contact your ISP about this."

Also coming to this thread with some input is fellow Vonage Forum Member Darrell_G, who has a somewhat different take on herman106's test results:

"His jitter score of 8.3ms is not the cause of his low QoS score. His low QoS score is probably due to the variance in his download speed when the download speed portion of the test is being run. Try running the forum VoIP speed test again and notice if your download speed stays consistent or if it varies to a great degree. If your speed starts at 8Mbps but finishes at 5Mbps your QoS score will be low. On the other hand if your speed starts at 14.5 Mbps and stays consistently in the 14 Mbps range your QoS score will be high.

Are you using your home wiring with your Vonage device? You should contact Vonage tech support about the issue you're having in regards to your statement about having a phone in use signal on a frequent basis if the phone is not actually in use. Your ISP is not at fault from the results you have posted."

How do I change my WEP key? (RTP300) is a new Vonage Forum thread that has been begun by Vonage Forum Member Exxtol. And by the way, "WEP" means Wireless Encryption Protocol.

Exxtol writes:

"I've been trying to figure out where the heck do i change my WEP key?!! I have no problems signing on to the configuration page when I'm connected directly to the router via ethernet cord. BUT the problem is when i get there I dont know where the page to change the WEP is. I've looked at Security Settings, Admin settings etc. and I cant find it anywhere. HELP PLEASE. I'm using the rtp300 router by the way."

The first reply in this thread comes from Vonage Forum Member sethook.

Sethook wrote:

"Isn't the rpt300 a wired router? WEP is used on wireless routers where others have access to it via the airwaves."

Exxtol then answers:

"Truthfully I'm not sure. I did not buy it, my landlady did. She has a comcast modem I believe and then the RTP300, which I'm assuming is the wireless router. Oh sorry about using "help" didn't read that. Small print bad on my eyes. Anyway does anyone know where I could go in configuration after I've reset my router to change the WEP? Can't find it anywhere."

Fellow Vonage Forum Member tophtml then answers as he writes this:

"WEP encryption is only utilized on wireless routers. Since the RTP300 is not a wireless router there is no facility for any encryption, therefore there is no encryption supported, therefore you will not find it anywhere in the router's web page.

And tophtml refers Exxtol to this link:

Exxtol replied in this follow-up post:

"Thank you for your response.

For some reason my MacBook (laptop) asks for a WEP password every time I try and connect to the linksys router. Also, in the past I have utilized some type of password and have subsequently been allowed access to the wireless connection. Do you have any idea what WEP "password" my laptop is asking for?

I should also add that sometimes my MacBook automatically connects to the internet connection.......I don't know this is so crazy. Any other suggestions?"

Now, based on the info posted on this thread so far, tophtml feels comfortable writing a follow-up post in which he explains his conclusions.

"Must be a router in range of your laptop, but it's not the RTP300," tophtml writes. "Maybe it is your neighbor's AP which he, recently, secured. Knock on some doors and find out."

Vonage Stock Report

On Wednesday, Vonage stock closed at $1.95 a share, which is a one cent drop (-0.51 %) drop from Tuesday's $1.96 a share close.  But then again, today's closing Vonage price was four cents higher than today's closing price, which was $1.91 a share .At the close of today's trading, Vonage shares had climbed up to the level of 451,457 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

That's what's hot about Vonage today. Check with us for our next edition of the Vonage Voip Forum Digest.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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