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Vonage Reviews

Vonage VoIP Forum Digest - February 25, 2008


Vonage VoIP Forum Digest

February 25, 2008

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.

Hey, first of all I see today that we've passed 53 million page views since we first began the Vonage Forum here almost five years ago in March, 2003. Every time you click on a page here at the Vonage Forum that's another page view. Great going, and let's see how quickly we can get to 54 million. 

As for today, we are going to go straight to two Vonage Forum threads, one from a Vonage Forum Member whose callers can't hear him (although he can hear them), and here's another Vonage Forum thread worth talking about, and it concerns connecting to Vonage with a wireless aircard. Then we'll check on Vonage's stock price.



On The Vonage Voip Forum 

A new Vonage Forum thread has gone up having the name of, I can hear caller but they can't hear me.

In starting up this thread Vonage Forum Member Danosaurus wrote this first post:

I hope someone can help me...at this point my Vonage is practically unusable. About half the time I can hear the person on the other end just fine, but they can't hear me. One person said they could hear about every third word. This is particularly frustrating when I've been on hold for several minutes waiting to talk to someone only to get hung up on because they can't hear me! I have called Vonage and they couldn't help, and I have also called my ISP. They sent a technician to my apartment and he checked the signal levels which were good. He suggested replacing the modem, which didn't help at all. I have also run the test with the router out of the system with the same results. Here's my tech info:

I am located in West Los Angeles
My ISP is Time Warner Roadrunner
6mb down/512k up
New modem is an Ambit U10CO18
Vonage adapter is PAP2 ver 2
Modem ----> Belkin F5D7230-4 Router ----> Pap 2

Speed test statistics
---------------------
Download speed: 465704 bps
Upload speed: 373560 bps
Quality of service: 50 %
Download test type: socket
Upload test type: socket
Maximum download pause: 344 ms
Average download pause: 35 ms
Minimum round trip time to server: 106 ms
Average round trip time to server: 140 ms

VoIP test statistics
--------------------
Jitter: you --> server: 52.1 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.5

After reading through those results, Steve48 responded this way:

"Your jitter seems pretty high. Also, we're having some problems with the forum test that causes your packet loss to be 100%, server to you. Please go to www.testyourvoip.com and run a test call to Boston. Post the detailed results. Then remove the Belkin router. Plug your computer directly into the modem and repeat the test. Post those results as well.:

Danosaurus did just that, as he responded with some new information in his next post:

Here are my results with router:

From me to Boston:

Media Quality MOS 1.6 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 16.8%
Latency 1.51 44.2%
Packet Discards 1.33 39.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 808 ms
Packet Discards 6.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 180 ms
Max: 300 ms
Burst Loss

Jitter Min: 0 ms
Avg: 32 ms
Max: 823 ms

Signaling Quality Post-Dial Delay 218 ms
Call Setup Time 223 ms
Media Delay 680 ms

From Boston to Me:

Media Quality MOS 3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 29.8%
Latency 1.35 70.2%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 808 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 15 ms

Signaling Quality Post-Pickup Delay 436 ms
Call Setup Time 410 ms
Media Delay 467 ms

And without the router (BIG difference):

From me to Boston:

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 73.9%
Latency 0.20 26.1%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 441 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 30 ms
Max: 487 ms

Signaling Quality Post-Dial Delay 214 ms
Call Setup Time 222 ms
Media Delay 919 ms

From Boston to me:

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 73.9%
Latency 0.20 26.1%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 441 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 18 ms

Signaling Quality Post-Pickup Delay 678 ms
Call Setup Time 210 ms
Media Delay 710 ms

Looks like I've found the problem? Bad router? Any recommendations on a router that works well with vonage?"

Danosaurus then followed up with this:

Maybe didn't find the problem. While the router was out of the system, I also ran the test at VOIPReview.com and got this:

Speed test statistics
---------------------
Download speed: 1406808 bps
Upload speed: 316800 bps
Quality of service: 10 %
Download test type: socket
Upload test type: socket
Maximum download pause: 655 ms
Average download pause: 8 ms
Minimum round trip time to server: 180 ms
Average round trip time to server: 269 ms

VoIP test statistics
--------------------
Jitter: you --> server: 97.0 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.6

ARRRRGH!"

Following up here is fellow Vonage Forum Member ed56 and he writes:

"The latency or pause . . depending on what the test calls it, is most probably your problem. This is usually due to network congestion. Could be local to your neighborhood, in the Road Runner network, or their provider like Level 3."

Connecting to Vonage thru Wireless aircard is the name of a new Vonage Forum thread begun by Vonage Forum Member gregnc.

Hello , and I am considering getting a USB air card from Alltel , BUT want to be able to use Vonage with it , can anyone help with what I might need for this type of setup , or if it can even be done this way ?," asks gregnc in the post he had made to open this thread of his.

An answer comes right away courtesy of fellow Vonage Forum Member butterman, who writes:

"It can be done, but its a complex setup and your call quality will depend on the quality of your wireless connection.

2 main options.

1. Get an EV-DO router. This device will actually allow you to connect your EVDO card to a router to then share internet connection. You could then connect a Vonage device to this router.

2. Turn your PCs network port for Internet connection sharing.

Let me be very honest about these setups, I don't know that I would really recommend either. Both are not so simple and I think using Voip over the cellular internet connection is bound to have QoS problems. I could be wrong on this as I don't have this type of setup, but I would be very cautious before making the plunge in to a very unique setup with Vonage (or any Voip provider)."

Vonage Stock Report

On Monday, Vonage stock closed at $2.05 a share, which is a one cent drop (-029%) rise from Friday's $2.06 a share close.  But then again, today's closing Vonage price was two cents more than today's lowest price which was $2.03 a share .At the close of today's trading, Vonage shares were determined to be at the point of 207,400 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

That's what's hot about Vonage today. Check with us for our next edition of the Vonage Voip Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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