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Vonage VoIP Forum Digest - February 13, 2008

Vonage VoIP Forum Digest

February 13, 2008

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

As for today, let's start out with some key Vonage news. Next we are going to go straight to two Vonage Forum threads, one about recommendations of phones to use with Vonage, and then the other thread covers a user who had trouble accessing his Vonage voice mail.. Then we'll check on Vonage's stock price.

In The News

Vonage States Yearly, Quarterly Financial Results

Vonage released its latest quarterly results today.

Here's what they said:

Vonage today announced results for the quarter and year ended December 31, 2007.

Revenue for the fourth quarter 2007 grew to a record $216 million, up 19% from $181 million in the fourth quarter 2006, driven by an increase in subscriber lines.

For the fourth quarter of 2007, the Company reported a GAAP net loss of $11 million or $0.07 per share. Excluding certain charges(2), net loss narrowed to $9 million, or $0.06 per share, down from $65 million reported in the fourth quarter 2006. Adjusted operating income excluding certain charges(1) was $6 million in the quarter, a significant improvement from a loss of $53 million in the year-ago quarter.

Jeffrey Citron, Vonage Chairman, said, "Although 2007 was a difficult period marked by numerous legal challenges, Vonage maintained its focus on improving the business. We improved our marketing efficiency, reduced our cost structure and for the first time in our history, generated positive adjusted operating income in the fourth quarter. Looking to 2008, we are confident in our ability to grow the business profitably and provide customers innovative, feature-rich and cost-effective communications services."

Fourth Quarter 2007 Financial and Operating Highlights

Fourth quarter 2007 revenue grew to $216 million, an increase of 19% from $181 million in the year-ago quarter. The year-over-year increase was driven by growth in subscriber lines.

Average monthly revenue per line in the fourth quarter 2007 was $28.19, down from $28.25 in the year-ago quarter and $28.24 reported in the third quarter 2007. Average monthly telephony services revenue per line for the quarter increased to $27.42, in line with $27.41 reported a year ago and up from $27.32 sequentially.

In the fourth quarter 2007, direct cost of telephony services was $54 million, up from $52 million a year ago and in line with the third quarter 2007. On a per line basis, average direct cost of telephony services fell to $7.11, down from $8.13 in the year ago quarter and $7.30 sequentially as the Company continued to benefit from call routing efficiency and scale.

Direct cost of goods sold for the quarter was $17 million, up from $12 million in the year-ago quarter and in line with the prior quarter. Direct margin(3) increased to 67% of revenues from 65% in the year-ago quarter.

Selling, general and administrative ("SG&A") expense excluding certain charges(4) was $77 million, down from $82 million in the year-ago quarter, and $81 million sequentially.

Pre-marketing operating income excluding certain charges(1) was $81 million, up from $49 million in the year-ago quarter and $71 million sequentially.

Marketing expense for the quarter was $63 million, or 29% of revenue, down sharply from $96 million, or 53% of revenue a year ago. Marketing expense was up slightly from the third quarter 2007. Marketing cost per gross subscriber line addition ("SLAC") was $223 in the fourth quarter 2007. As expected, SLAC increased slightly from $206 in the third quarter due to seasonal costs of advertising. The Company expects the cost of acquisition will be within $225- $250 for 2008.

Vonage added 56,000 net subscriber lines during the quarter to end the year at nearly 2.6 million lines.

Excluding certain charges, adjusted income from operations(1) was $6 million in the fourth quarter 2007, up from a loss of $53 million in the year ago quarter and a loss of $1 million sequentially. The Company generated $3 million in adjusted operating income in the fourth quarter 2007. John Rego, Vonage CFO said, "This is a significant accomplishment for the Company and reflects our ability to grow while effectively managing costs. We reached this milestone ahead of plan, and did so in a turbulent year."

Average monthly customer churn remained flat sequentially at 3.0% in the fourth quarter 2007.

Current cash and marketable securities and restricted cash on December 31, 2007 was $190 million. This includes $39 million in restricted cash used as collateral for routine business operations. The change in cash from the prior quarter was driven by settlement payments of $202 million, capital expenditures of $9 million, cash provided from operations(5) of $15 million and an $8 million increase in restricted cash. This is the second consecutive quarter of positive cash generation from operations.

Year-End 2007 Results

Revenue for 2007 increased to $828 million, up 36% from $607 million in 2006. Adjusted loss from operations excluding certain charges(1) narrowed to $46 million from $238 million in 2006. Net loss excluding certain charges(2) in 2007 narrowed to $90 million from $286 million the prior year. GAAP net loss was $265 million or $1.70 per share in 2007.

Vonage added 356,000 net subscriber lines in 2007 and finished the year with nearly 2.6 million lines in service, 16% above the year-ago level of 2.2 million lines.

On The Vonage Voip Forum 

New Vonage Forum Member mbvanweer began a Vonage Forum thread which he named, 4 line phones recommendations?

For his thread opener post, he writes:

"Can anyone recommend a 4 line phone that features work with vonage? I have ATT954 phones and, while all the calls come through just fine, the line in use LED does not stay lit. Therefore, anyone making a call lifts the receiver and breaks into the conversation. Also, while 2 of the phones in the office pick up line 1 (if available) when making a call, the other 3 pick up line 4 by default. Just to clarify, I'm looking for phone features to work, not vonage features, i.e. first available line pickup, line in use indicators, call transfer, paging, etc"

Several Vonage Forum Members have replied on the thread. The latest replier, and one with very helpful info, is arthur_lw.

He writes:

"At first and went with an SBC model instead (a.k.a Execufone). This was so bad I even wrote it up on

It was out of desperation that I went ahead and tried the RCA. I didn't like the shape of the handset -- and still don't -- but I rolled the dice and gambled that the bad reviews were from people too impatient or lazy to read the manual and go through the setup procedures. Turns out I was right, apparently. It still surprises me the way it works so well. Now don't get me wrong. The support from Tompson (the company that fronts this equipment for RCA) leaves something to be desired, but not a deal breaker IMO.

And yes, I had a Panasonic two-line before that was years old and it also worked flawlessly. I go from the Vonage device's fax Line 2 into a splitter. One line to the fax, one to the L1, L2, L1 & L2 line splitter. (You need to put both lines into one RJ-14 (I guess it is called) cable then feed the phone with Line 1 and Line 2 with one wire.)

This setup enables me to use the Vonage fax line on my RCA phone as a second line, since it sits unused about 99.9% of the time. (I mostly use it for just calling out or testing the main line and its features.)"

Seems as though Vonage Forum Member raecampus got a response from Vonage the other day that he has decided to turn into a new Vonage Forum thread titled, Sorry, an error has occurred. Please try again later..

"I have wasted yet another 30 minutes of my morning trying to access voicemail!

"Shedding light on this issue is fellow Vonage Forum Member clark9825, who writes,

"I never have any trouble checking voicemail either through Vonage's website or the phone. If you are getting a page that states Sorry, an error has occurred. Please try again later. that can be generated for any number of reasons. It doesn't automatically mean Vonage is having trouble with the site (although possible), it is actually more likely the problem lies at your end or your ISP being I get the feeling this happens to you with some regularity based on your post. 

"The voicemail page is setup to use secure socket layer I would try a couple of things, one clear your temporary internet files then if that doesn't work make sure your browser is up to date. Another possible problem maybe if you are dropping packets or have high latency times. 

"Maybe try doing the speed test on this site to make sure your internet connection is up to par. Hope these tips point you in the right direction. Good luck!

Vonage Stock Report

On Wednesday, Vonage stock closed at $2.14 a share, which is an 11 cent (+5.42%) climb  from Monday's $2.03 a share close, but then again, today's closing Vonage price was a full 14 cents more than today's lowest price which was $2.00 a share .At the close of today's trading, Vonage shares traded had added up as being 2,798,314 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

That's what's hot about Vonage today. Check with us  Monday for our next edition of the Vonage Voip Forum Digest.

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