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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage VoIP Forum Digest - November 9 - 11, 2007


Vonage VoIP Forum Digest

November 9, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

First, in case you missed yesterday's edition, we'll catch up on some big Vonage news- the third quarter earnings report, as well as welcome news about a patent infringement settlement in the works with AT&T. We'll also cover a big announcement from the FCC that affects those of you who want to transfer your old phone number to a Vonage number. Following that, we'll go to two Vonage Forum threads, one about Vonage and an answering machine issue, and the other thread I will bring up concerns a router connection issue. We'll also check in on Vonage's stock price.



In The News

Vonage Announces Quarterly Results, Settlement on Way With AT&T

Yesterday, Vonage announced results for the quarter ended September 30, 2007.

Revenue for the third quarter 2007 grew to a record $211 million, a 30% increase from $162 million in the third quarter 2006, driven by customer line growth and an increase in average revenue per line.

Adjusted loss from operations excluding certain charges(1) narrowed to $1 million, a 98% improvement from $53 million in the third quarter 2006 and an improvement from $3 million sequentially. The Company expects to generate positive adjusted operating income for 2008.

Net loss excluding certain charges(2) narrowed to $16 million, or $0.10 per share, from $62 million or $0.40 per share reported in the third quarter 2006. Including these charges, third quarter 2007 GAAP net loss was $162 million.

Jeffrey Citron, Vonage Chairman, said, "We are executing against our strategy to fix the fundamentals of our business. We are acquiring customers more effectively and running the business at an improved cost structure. While this has resulted in positive changes in our business, we have much more to do. Our primary focus today is to improve the customer experience to reduce churn. While this will take time, we believe the Company has the appropriate plan in place to improve customer satisfaction and build loyalty."

Vonage added 78,000 net subscriber lines during the quarter, up 37% from 57,000 in the second quarter 2007, and finished with more than 2.5 million lines in service.

Third Quarter 2007 Financial and Operating Highlights

Third quarter 2007 revenue grew to $211 million, up 30% from $162 million in the year-ago quarter. The year-over-year increase was driven by growth in subscriber lines and an increase in average monthly revenue per line.

Average monthly revenue per line in the third quarter 2007 was $28.24, a 2% increase from $27.59 in the year-ago quarter and down from $28.38 reported in the second quarter 2007. Average monthly telephony services revenue per line for the quarter grew to $27.32, up 3% from $26.52 in the year-ago quarter.

In the third quarter 2007, direct cost of telephony services was $55 million, up from $41 million a year ago, and $52 million in the second quarter 2007. On a per line basis, average direct cost of telephony services was $7.30, up from $7.06 in the third quarter 2006 and $7.21 sequentially.

Direct cost of goods sold for the quarter was $17 million, in line with the year ago quarter and up from $11 million in the prior quarter. The sequential increase was driven by higher gross additions. Direct margin(3) increased to 66% of revenues from 64% in the year-ago quarter.

Selling, general and administrative ("SG&A") expense excluding certain charges(4) was $84 million, up from $72 million in the year ago quarter, and flat sequentially.

Marketing expense for the quarter was $62 million, or 29% of revenue, down from $91 million, or 56% a year ago. Marketing expense fell 9% from $68 million in the second quarter 2007. Marketing cost per gross subscriber line addition ("SLAC") was $206 in the third quarter 2007, the lowest cost of acquisition in two and a half years. The Company expects fourth quarter 2007 SLAC to increase slightly due to seasonal factors, but fall within the $225- $250 range. Additionally, the Company expects its marketing spending to increase slightly from the third quarter.

Pre-marketing operating income excluding certain charges(1) was $71 million, up from $50 million in the year ago quarter and flat sequentially.

Average monthly customer churn was 3.0% in the third quarter 2007. This is an increase from 2.5% in the prior quarter, which would have been 2.7% absent the extension of the customer grace period.

Current cash, marketable securities and current restricted cash at quarter end was $356 million, up $12 million from last quarter. This includes $78 million of current restricted cash used as collateral for the Verizon bond and first escrow payment. The change in cash from the prior quarter was driven by cash provided by operations of $22 million and capital expenditures of $10 million.

The Company's cash requirements in the fourth quarter increased due to the release of $78 million of restricted cash to Verizon, an additional $2 million to Verizon, $40 million placed into escrow and reported as current restricted cash until the Verizon appeal is decided, $80 million to Sprint and $2 million in other IP litigation settlements.

Based on these actions, cash has been reduced from $356 million to $194 million, which is comprised of $154 million in free cash and $40 million in restricted cash.

Also, Vonage says it has reached an agreement in principle with AT&T to settle the IP litigation suit which was filed on October 17, 2007. Specifically, AT&T filed suit against Vonage in the District Court, Western District of Wisconsin, concerning Patent No. 6,487,200 (the "Fraser Patent"), entitled "Packet Telephone System."

The parties will work diligently to finalize the specific terms of the settlement agreement. The general terms being discussed by the parties would require Vonage to pay $39 million over five years. AT&T would agree to dismiss the lawsuit against Vonage, and Vonage would agree to dismiss a case against AT&T which is also outstanding. If negotiations of a definitive settlement agreement fail, then Vonage intends to vigorously defend itself in this matter.

FCC Says Number Transfer Should Be Completed Within 48 Hours

I've just come across this statement on the FCC's website. Issued October 31, it most definitely applies to those new Vonage customers who want their number transferred from their own phone company to Vonage.

Here's the relevant parts of the statement:

The right of consumers to keep the same, familiar phone number when switching to a new telephone company was expanded today by the Federal
Communications Commission, in an Order that will further ensure consumers’ opportunity to choose a telephone service provider based on quality, price and service.

The FCC made clear that the obligation to provide local number portability extends to interconnected Voice over Internet Protocol providers and the telecommunications carriers that obtain numbers for them. This action was, in part, a response to numerous complaints by consumers about their inability to port numbers to or from interconnected Voip providers.

The FCC also initiated a Notice of Proposed Rulemaking seeking comment on additional Voip numbering issues.

The FCC also clarified in its Order that telephone companies may not obstruct or delay number porting by demanding excess information from the customer’s new provider, and specifically concluded that LNP validation for a simple number port should be based on no more than four fields: (1) 10-digit telephone number; (2) customer account number; (3) 5-digit zip code; and (4) pass code, if applicable. In its Notice, the FCC also tentatively concluded that it
should require the industry to complete simple ports in 48 hours.

On The Vonage Voip Forum

New Vonage Forum Member azteen has opened a new Vonage Forum thread that he calls, Vonage and answering machine issue.

To kick off this thread, azteen writes:

"I have a GE digital answering machine and vonage. the problem I have is the answering machine will start playing the greeting then it will cut off half way through message and hang up on the caller. this happens even if I plug the answering machine directly to line 1 on Vonage modem. my answering machine worked fine pre Vonage and I do not believe it to be defective. I do not want to use voicemail period. I would just like to screen my calls the old fashioned way. can anyone recommend an answering machine that will without a doubt work with vonage?

"I called Vonage with this issue..their answer was is the Vonage working..i said yes and they said the answering machine was my problem..i got more help when I called their competitor. but still couldn't make it work. so I'm trying for more info before I go spend money that really do not wish to spend."

Azteen gets an answer from Steve48, who is far and away the most frequent poster here on the Vonage Forum.

"This is the first that I've heard of an ordinary answering machine that would not work with Vonage," Steve48 writes. "I know that none of us like coincidences and the machine was working before you got Vonage.

"Nevertheless, I'd check it with a non-Vonage line just to be certain that it's still working before going any farther," Steve48 advises.

Vonage Forum Member clownfish has put up a new Vonage Forum thread that he's gone about entitling, Vonage through a Netgear WGR614?

Here's the post clownfish made to open his thread:

""I know this is not the "normal" way to do it, but is it possible to connect my Vonage router (VTech IP8100) to a free Ethernet port on my Netgear WGR614 wireless router?

I tried just hooking everything up, and while my other laptops can see the internet via the WGR614, the VTech router can not. I also can not see the VTech router from the Netgear setup screen that shows all connected PC's but not the Vonage router.

What I am trying to do (I know it is not typical) is :

1. Modem connected to the Netgear wireless router WGR614
2. Vonage (VTech IP8100) connected via Ethernet to the Netgear
3. Another laptop connected to the net via the Netgear Wireless (working fine right now).

How can I make the VTech router "see" the Internet via the Netgear router?

Is this even possible?"

This time, it is fellow Vonage Forum Member EzCo who provides the guidance.

"That's a perfectly acceptable way to connect your devices," writes EzCo, who then asks two questions of clownfish:

"1. Did you connect the "WAN" port of the VTech to the Netgear? 2. Did you use a crossover Ethernet cable to do so?"

And then clownfish responds to each question in numerical order:

"1. Yes 2. No So I need a cross over cable? Rats!"

Vonage Stock Report

Today on the New York Stock Exchange, Vonage stock closed at $2.26 a share, a drop of 23 cents (-9.24%) from Thursday's closing price of $2.49  a share  but then again today's closing price was more than today's lowest price for Vonage stock and that was $2.25 a share. Total trading volume today had been calculated as being 1,447,485 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

.That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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