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Review: My First Day With Vonage, Excellent!
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Great Price, No Complaints



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Vonage Customer Review: One month with Vonage, and...
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Vonage VoIP Forum Digest - November 5, 2007


Vonage VoIP Forum Digest

November 5, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

We'll go to two Vonage Forum threads, one a user for whom some Vonage callers that get disconnected, and a thread about a problem with Simulring. We'll also check in on Vonage's stock price.



On The Vonage Voip Forum

According to the title of the thread Vonage Forum Member eloso has recently opened, some incoming callers get "disconnected" msg.

First, eloso lists his Vonage connection details:

1. My location - Oak Run, CA (530)
2. My ISP name and type - Frontier DSL
3. Upload and download speeds - 509 up/2066 dwn (kbps)
4. Modem make and model - Speedstream 5861
5. Type of Vonage adapter used - Motorola VT2442
6. Setup of Network i.e. Modem---->Vonage Adapter

Then eloso describes the issue he is experiencing:

Some calls (about 50%) from my own area code (530) get a message stating "you have dialed a number that has been disconnected or is no longer in use" when dialing my Vonage phone number. This happens to land line and cellular callers... some can get through while others cannot.
I have opened a ticket with Vonage support, but they seem to be dropping the ball. In the meantime, I am losing business as some customers cannot reach me...
Anybody have any ideas as to what the problem is and how to get it resolved?

Vonage Forum Member roscopco joins the thread with some perspective:

"I was having this problem yesterday here in Canada, but the phone would ring about 30 times, then the recording would come up and then voice mail," roscopco writes. "I had left Vonage Talk running on my computer while we were out so that may have been our issue. I also have a ticket on this."

Then eloso writes a follow-up post indicating he has filed a trouble ticket with Vonage, and in addition, he has:" done some more testing and it seems that some callers just get a couple of rings (on their end only) and then silence. Also, in one case a different message was played that said something about a "code" number... I'm going to research that one more today and try to get the exact verbiage."

And now we have a Vonage Forum Member named angthelaw with a new thread that she went about entitling, Simulring issue.

"I have been using Simulring ever since the feature was introduced," writes angthelaw, whose actual first name is Angela. "I did not make any changes to my account, but today, we received a few phone calls and our phone would ring once and that was it. I checked the Vonage dashboard to find out that the calls were being forwarded to our cell phone (which is set up as the Simulring phone).

"I checked my call forwarding settings and everything was still correct," angthelaw adds. "I turned off Simulring and can now get incoming calls. If I turn it back on, I have the same problem with the calls being forwarded. I reset all of our equipment, but no luck there, either. We have a Linksys RT32P2.

"Any ideas on what the issue might be?"

"Your Simulring tags may need to be rebuilt," writes Vonage Forum Member Darrell_G. "You will have to contact tech support to get this issue corrected."

 Vonage Stock Report

Today on the New York Stock Exchange, Vonage stock closed at $1.99 a share, a drop of eight cents (-3.43%) from Friday's closing price of $2.07 a share  but then again today's closing price was one cent more than today's lowest price for Vonage stock and that was $1.97 a share. Total trading volume today ended up as having attained 1,442,900 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

.That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.




 
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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