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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage VoIP Forum Digest - September 25, 2007

Vonage VoIP Forum Digest

September 25, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

First and foremost, we'll get Vonage's side in today's court decision about SprintNextel's infringement lawsuit against Vonage. Then we'll go straight to two Vonage Forum threads, one about a router that seems to be blinking in the wrong way, and the other is about one Vonage Forum Member's experience with Vonage tech support. We'll also check in on Vonage's stock price.

In The News

Vonage To Appeal Court Decision

This just in from Vonage:

Vonage announced that it will seek to overturn today's U.S. District Court jury verdict in a patent infringement lawsuit brought by Sprint Communications Company L.P. and continue focusing on providing reliable, quality digital phone service.

Federal court jurors in Kansas City, Kansas ruled in favor of Sprint, finding that Vonage had willfully infringed Sprint's patents in providing its Voip telephony services, and awarding $69.5 million in damages, which the jury found to be five percent of Vonage's revenues over the infringing period. Vonage will ask the court to set aside the verdict, and if it is not granted, will vigorously pursue an appeal of the decision, including the underlying issue of liability and the willfulness aspect. Vonage believes any damages awarded are inappropriate. In addition, we will seek to develop technological workarounds that don't infringe on Sprint's patents.

"We are disappointed that the jury did not recognize that our technology differs from that of Sprint's patents," said Sharon O'Leary, chief legal officer for Vonage. "Our top priority is to provide high-quality, reliable digital phone service to our customers. Vonage has already demonstrated that it can keep its focus on customers and on its core business while managing ongoing litigation," she added.

On The Vonage Voip Forum

Vonage Forum Member bjrichus decides to open a new Vonage Forum thread and give it the name of, Internet LED on router blinks and a moment of silence?

"On my (new) Vonage VT2142, I noticed that every 10 seconds or so, the Internet LED flicks off and then back on again," bjrichus writes. "At the same time as this 'blink' of the LED, if I'm on call there is a soft click and there is a very quick moment of silence. Its as if there is a really short dropout as the router is sending or receiving some sort of non-voice related data. Is this behavior normal?"

Fellow Vonage Forum Member Darrell_G responds:

"It's normal for the internet led to blink on and off.

"Run the speed test and post your results."

Before he posts the results of his speed test, bjrichus writes,

"Ok. Thanks for the answer - I'll not worry about it now. The speed test reveals that I could run up to 12 'high quality' Voip lines over my link....... Not all THAT fast, but then it's what I've paid for, so....."

Now it is Darrell_G's turn to inject this important observation:

"Although it's normal for the internet led to blink on and off constantly, it's not normal for you to have moments of silence or dropouts. I posted the link to Voip speed test in my previous post for you to run and if you would post the results of the test. The results may help to determine what's causing your dropouts or moments of silence."

And so, then, bjrichus does just that:

Download 959,400 bps
Upload 956,304 bps
QOS 99%
RTT 60 ms
MaxPause 20 ms

Speed test statistics
Download speed: 959400 bps
Upload speed: 956304 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 20 ms
Average download pause: 10 ms
Minimum round trip time to server: 60 ms
Average round trip time to server: 64 ms

Voip test statistics
Jitter: you --> server: 2.6 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.9

These details give Darrell_G some solid information to go on. He writes a follow-up post in which he says:

"Your test results are very good. There's nothing obvious in your results that would explain your momentary period of silence. Do you experience this issue all the time when on a call? Do you have anything running (P2P file sharing or the like) in the background that may cause this ? Could you explain how your network is setup and is the router secure?"

Looks like this thread will be going on for a bit longer.

While we see complaints or frustrations with Vonage tech support here from time to time, new Vonage Forum Member xnewuser's experiences are so different that he has decided to open a new Vonage Forum thread that he calls, Good Technical Support Experience.

"My Motorola VT1005 died today, and I was not looking forward to calling, but the tech support was great," xnewuser writes. "I had to make two calls, and I could clearly understand both of them they seemed genuinely interested in helping, spent quite a bit of time with me to test and trouble-shoot (which is why I had to make another call... I had to leave for a meeting which cut the first call short), and exceeded my expectations to resolve the problem. I have a non-typical installation here, so I really appreciate their efforts.

"My telephone adapter is w-a-y out of warranty, but they are sending me a replacement at no charge," xnewuser goes on saying. "Yes, they had to go off-line a few times and put me on hold (I suppose to get management or a supervisor's permission), but it really wasn't excessive. Since he obviously got permission for a free replacement, I'm a happy camper.

"I could go on about the easy explanations, patience while I juggled cables and carried out suggestions, and the great courtesy that was extended, but... hmmm, I guess I just did go on about it," xnewuser continues. "Hooray!!"

Vonage Stock Report

Tuesday on the New York Stock Exchange, Vonage stock trading closed two hours earlier than normal because of the infringement court decision. Vonage stock closed at $1.81 a share, down 15 cents (-7.65%)  from Monday's $1.96 a share close but then again, that closing price was one cent higher than today's lowest Vonage stock price and that was $1.80 a share. Total Vonage shares traded on today climbed up to 1,097,900  shares.

Once again, our Vonage Stock Forum can be reached from this link.  

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.

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