Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage VoIP Forum Digest - September 5, 2007


Vonage VoIP Forum Digest

September 5, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

First let's go straight to two interesting Vonage Forum threads, one about difficulties with dialtones and hearing incoming Vonage callers, and there's another thread I write about today and it is concerning outgoing Vonage calls that are being dropped. Finally, we'll check on Vonage's stock price.



On The Vonage VoIP Forum

Vonage Forum Member Toot4fun is not having fun with the issue that encouraged him to start a Vonage Forum thread that he calls, Delay Getting Dial Tone/Hearing Incoming Caller.

"I've been having issues with my Vonage quality lately," he writes. "Particularly, when I pick up my phone to make a call, it takes a few seconds until I hear a dial tone. Also, when I answer an incoming call, if I say "Hello" right away, the caller does not hear me. I have to wait 2-3 seconds after answering the phone before the caller can hear me.

"As I have it now, I'm using the wiring in my apartment where I have one cordless phone and one corded phone," Toot4fun adds. "I have tried connecting each of the phones directly in to my Vonage router with the same results."

Next, Toot4fun reproduces his Vonage test and speed results:

1.) Guilderland, NY
2.) Time Warner Cable
3.) 9.7Mbps down;976kbps up
4.) Toshiba PCX2500
5.) WRTP54G v1.00.62
6.) Modem--> WRTP54G --> PC
7.) See above
8.)
Speed test statistics
---------------------
Download speed: 9782360 bps
Upload speed: 976384 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 88 ms
Average download pause: 4 ms
Minimum round trip time to server: 25 ms
Average round trip time to server: 68 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 30.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.3

Doing this gives fellow Vonage Forum Members Steve48 and Darrell_G enough info to offer advice.

First, Steve48:

"Packet loss, server to you, tells the story. It's awful. First run the test again and see if this repeats. If it does, remove the Vonage box and plug your computer directly into the modem. See how the test comes out then."

Toot4fun took Steve48's suggestion and then followed up by writing a new post:

"I ran the test two more times with the router still connected," Toot4fun writes. "The first time, the scores were very similar to my original scores. The second time, my packet loss was 0.2%, but my QoS was down to 78%. What are acceptable packet loss and QoS numbers?

"When I ran the test with the modem connected directly to my PC, the packet loss was just as bad as the first test."

Then Toot4fun included those test results as well. Doing this drew a comment from Darrell_G, who writes:

"As Steve pointed out to you, packet loss is what's causing the delay. It's very misleading and would seem contradictory that you could have a QoS of 99% with the packet loss you're experiencing. How long have you had that cable modem? That could be the problem and simply replacing it with a newer model may correct the issue you're having. I would contact your ISP to inform them of the packet loss you're experiencing...This is not an issue that Vonage can correct for you.

Packet loss is described as following, "Packet loss plays a key role in the quality of Voip connections, as high packet loss causes some of the voice data not to arrive to the recipient. Packet loss occurs when voice packets are discarded by the jitter buffer, or dropped by network routers/switches due to high congestion."

See the link below for an explanation of QoS.

http://www.myspeed.com/whitepapers/qos.html."

The latest reply is Toot4fun's. He brings us up to date:

"Thank you for the information. I just called Time Warner to try to explain the issue. The tech that I talked to said that my signal strength was excellent and she wasn't seeing any timeouts/drops when pinging my modem. I was not at all satisfied with this explanation and tried to explain further, but she fell back on the "I can only troubleshoot issues with your PC" line. I'm going to try to get my router on a DSL or business cable line, but in the meantime, is there anything else that I can say to TWC to make my point?"

I'm sure Toot4fun will hear back soon.

Outgoing voice keeps getting dropped is the title as well as the issue in this new Vonage Forum thread opened by Vonage Forum Member nuskuchen.

"This problem has gotten worse over the past 4months. I can hear the person speaking on the other end just fine, however, my voice gets dropped about every 2 minutes or so for a period of 15 to 20 seconds," he writes.

Then comes the details fellow Vonage Forum Members will need to help nuskuchen with this problem:

Location: Beverly, MA
ISP/Type: Comcast/Cable
Down/Up: 4 Mbps/384 Kbps
Modem make & model: Motorola SB5120
Vonage Adapter: VTA-VD
Network Setup: Modem --> Router (Linksys WRT54G ver 6) --> Vonage Adapter --> Phone (tested with both wireless and regular wall phone). Note that the connections between the modem, router, and Vonage adapter are all wired.
Issue: Listeners cannot hear me

Test Results:

Test #1:
Speed test statistics
---------------------
Download speed: 3380704 bps
Upload speed: 2704752 bps
Quality of service: 42 %
Download test type: socket
Upload test type: socket
Maximum download pause: 239 ms
Average download pause: 4 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 45
Estimated MOS score: 3.9


Test #2:
Speed test statistics
---------------------
Download speed: 3410944 bps
Upload speed: 2706416 bps
Quality of service: 47 %
Download test type: socket
Upload test type: socket
Maximum download pause: 352 ms
Average download pause: 4 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 1009 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 46
Estimated MOS score: 4.0

Steve48, our most frequent poster, is the first to respond:

"Your QoS is pretty bad, max pause is high, and average round trip time on test 2 is awful," Steve48 writes. "How is your computer hooked in? If it's wireless. please repeat the test with a wired computer connected to the Linksys. Then repeat the test with the Linksys removed and the computer plugged directly into your modem."

Responding next is Vonage Forum Member twentworth, who writes:

"I have exactly the same problem with Comcast in Nashua, NH. While your connection is down, are you able to ping your cable modem at 192.168.100.1?

I can always tell when others cant hear me since I'll be unable to ping my cable modem.

Unfortunately I've had this problem on and off for two years and I'm leaning towards buying a cheap DSL package from Verizon just for this issue."

Vonage Stock Report

Today on the New York Stock Exchange, Vonage stock closed at $2.03 a share, a drop of  5 cents (-2.40%) from Tuesday's closing price of  $2.08 a share, but then again that closing price was 2 cents more than the day's lowest trading price for Vonage shares and that was $2.01 a share. Total shares traded on today reached 522,900 shares.

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.




 
Vonage Service Plans


Vonage VoIP Members
Members List Members
New GBbh
New Today 8
Yesterday 14
Total 84197

Who Is On Site
Visitors 135
Members 1
Total 136


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.23
Change:   -0.04
Up to 15 Minute Delay

Site Search
 

Social Bookmarks
 Printer Friendly Printer Friendly








†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 449 Pages In The Last 60 Seconds
The Vonage VoIP Forum