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Vonage VoIP Forum Digest - September 5, 2007

Vonage VoIP Forum Digest

September 5, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

First let's go straight to two interesting Vonage Forum threads, one about difficulties with dialtones and hearing incoming Vonage callers, and there's another thread I write about today and it is concerning outgoing Vonage calls that are being dropped. Finally, we'll check on Vonage's stock price.

On The Vonage VoIP Forum

Vonage Forum Member Toot4fun is not having fun with the issue that encouraged him to start a Vonage Forum thread that he calls, Delay Getting Dial Tone/Hearing Incoming Caller.

"I've been having issues with my Vonage quality lately," he writes. "Particularly, when I pick up my phone to make a call, it takes a few seconds until I hear a dial tone. Also, when I answer an incoming call, if I say "Hello" right away, the caller does not hear me. I have to wait 2-3 seconds after answering the phone before the caller can hear me.

"As I have it now, I'm using the wiring in my apartment where I have one cordless phone and one corded phone," Toot4fun adds. "I have tried connecting each of the phones directly in to my Vonage router with the same results."

Next, Toot4fun reproduces his Vonage test and speed results:

1.) Guilderland, NY
2.) Time Warner Cable
3.) 9.7Mbps down;976kbps up
4.) Toshiba PCX2500
5.) WRTP54G v1.00.62
6.) Modem--> WRTP54G --> PC
7.) See above
Speed test statistics
Download speed: 9782360 bps
Upload speed: 976384 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 88 ms
Average download pause: 4 ms
Minimum round trip time to server: 25 ms
Average round trip time to server: 68 ms

Voip test statistics
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 30.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.3

Doing this gives fellow Vonage Forum Members Steve48 and Darrell_G enough info to offer advice.

First, Steve48:

"Packet loss, server to you, tells the story. It's awful. First run the test again and see if this repeats. If it does, remove the Vonage box and plug your computer directly into the modem. See how the test comes out then."

Toot4fun took Steve48's suggestion and then followed up by writing a new post:

"I ran the test two more times with the router still connected," Toot4fun writes. "The first time, the scores were very similar to my original scores. The second time, my packet loss was 0.2%, but my QoS was down to 78%. What are acceptable packet loss and QoS numbers?

"When I ran the test with the modem connected directly to my PC, the packet loss was just as bad as the first test."

Then Toot4fun included those test results as well. Doing this drew a comment from Darrell_G, who writes:

"As Steve pointed out to you, packet loss is what's causing the delay. It's very misleading and would seem contradictory that you could have a QoS of 99% with the packet loss you're experiencing. How long have you had that cable modem? That could be the problem and simply replacing it with a newer model may correct the issue you're having. I would contact your ISP to inform them of the packet loss you're experiencing...This is not an issue that Vonage can correct for you.

Packet loss is described as following, "Packet loss plays a key role in the quality of Voip connections, as high packet loss causes some of the voice data not to arrive to the recipient. Packet loss occurs when voice packets are discarded by the jitter buffer, or dropped by network routers/switches due to high congestion."

See the link below for an explanation of QoS."

The latest reply is Toot4fun's. He brings us up to date:

"Thank you for the information. I just called Time Warner to try to explain the issue. The tech that I talked to said that my signal strength was excellent and she wasn't seeing any timeouts/drops when pinging my modem. I was not at all satisfied with this explanation and tried to explain further, but she fell back on the "I can only troubleshoot issues with your PC" line. I'm going to try to get my router on a DSL or business cable line, but in the meantime, is there anything else that I can say to TWC to make my point?"

I'm sure Toot4fun will hear back soon.

Outgoing voice keeps getting dropped is the title as well as the issue in this new Vonage Forum thread opened by Vonage Forum Member nuskuchen.

"This problem has gotten worse over the past 4months. I can hear the person speaking on the other end just fine, however, my voice gets dropped about every 2 minutes or so for a period of 15 to 20 seconds," he writes.

Then comes the details fellow Vonage Forum Members will need to help nuskuchen with this problem:

Location: Beverly, MA
ISP/Type: Comcast/Cable
Down/Up: 4 Mbps/384 Kbps
Modem make & model: Motorola SB5120
Vonage Adapter: VTA-VD
Network Setup: Modem --> Router (Linksys WRT54G ver 6) --> Vonage Adapter --> Phone (tested with both wireless and regular wall phone). Note that the connections between the modem, router, and Vonage adapter are all wired.
Issue: Listeners cannot hear me

Test Results:

Test #1:
Speed test statistics
Download speed: 3380704 bps
Upload speed: 2704752 bps
Quality of service: 42 %
Download test type: socket
Upload test type: socket
Maximum download pause: 239 ms
Average download pause: 4 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 66 ms

Voip test statistics
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 45
Estimated MOS score: 3.9

Test #2:
Speed test statistics
Download speed: 3410944 bps
Upload speed: 2706416 bps
Quality of service: 47 %
Download test type: socket
Upload test type: socket
Maximum download pause: 352 ms
Average download pause: 4 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 1009 ms

Voip test statistics
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 46
Estimated MOS score: 4.0

Steve48, our most frequent poster, is the first to respond:

"Your QoS is pretty bad, max pause is high, and average round trip time on test 2 is awful," Steve48 writes. "How is your computer hooked in? If it's wireless. please repeat the test with a wired computer connected to the Linksys. Then repeat the test with the Linksys removed and the computer plugged directly into your modem."

Responding next is Vonage Forum Member twentworth, who writes:

"I have exactly the same problem with Comcast in Nashua, NH. While your connection is down, are you able to ping your cable modem at

I can always tell when others cant hear me since I'll be unable to ping my cable modem.

Unfortunately I've had this problem on and off for two years and I'm leaning towards buying a cheap DSL package from Verizon just for this issue."

Vonage Stock Report

Today on the New York Stock Exchange, Vonage stock closed at $2.03 a share, a drop of  5 cents (-2.40%) from Tuesday's closing price of  $2.08 a share, but then again that closing price was 2 cents more than the day's lowest trading price for Vonage shares and that was $2.01 a share. Total shares traded on today reached 522,900 shares.

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.

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