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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage VoIP Forum Digest - August 15, 2007

Vonage VoIP Forum Digest

August 15, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. Sorry I have missed the last few days, but you know how hectic the last few weeks of summer can be.

First, let's catch up on what one reader of a popular blog thinks about Vonage... Then we'll go straight to two interesting Vonage Forum threads, one about dial-tone problems with Vonage calls, and the other about voice being dropped on one user's Vonage calls.  Finally, we'll check on Vonage's stock price.

In The News

Reader Says Vonage Is "Giving..More Than Expected"

On the InfoWorld website, the Robert X. Cringely blog has comments from some readers who were abandoned when SunRocket went out of business recently. Other posters write about their experiences with VoIP.

Loren writes, "I have been using Vonage for several years. Initially I had some issues where people couldn't hear me when I spoke. After upgrading my Comcast connection to 800K upload, that went away. For the past couple of years I haven't had a single issue. I really like the price, the features and the stability.

"At work we use an Avaya system for Voip with a softphone client, I only wish it was as good as my Vonage service. If I try to use my computer for anything while speaking with someone, my voice gets choppy and they can't understand me.

"VoIP still needs to progress a long way, but Vonage is giving me more than what I originally expected."

On The Vonage Voip Forum

"No dial tone - Not a new customer is a new Vonage Forum thread that has been started by new Vonage Forum Member alevine.

He writes:

I have no dial tone and customer service seems to be unable to help me. I'll start by posting the info requested in the sticky, then I'll go over what has been done to date:

- I am located in a northern suburb of Indianapolis, IN.
- I have cable service from Bright House Networks and RoadRunner/Time Warner.
- I have 2Meg upload speed and 5Meg download speed, as advertised by Bright House/RoadRunner. Real speed is about 1.5/4.5.
- Modem is a scientific Atlanta Webstar.
- ATA is a reconditioned Motorola VT1005
- My network is Cable Modem -> ATA -> Hub -> 3 computers. The dial tone issue still exists if I remove the hub and reboot connected to one computer, so the hub isn't the problem.
- Issue is no dial tone. Telephone gets electricity.

Voip Test Results:
Speed test statistics
Download speed: 4855344 bps
Upload speed: 1497600 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 34 ms
Average download pause: 6 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 40 ms

Voip test statistics
Jitter: you --> server: 2.9 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9

Okay, now what has been done to date.
I have been a Vonage customer since 2003. I've moved across country and changed ISPs three times without issue.

Then, I switched ISP service from AT&T to Bright House cable.

After I hooked up bright house cable, my ATA broke (service call #12402503) and was replaced because customer support thought the PC jack was faulty.

Since then, two replacement ATAs have been unable to give me a dial tone. I have tried the following:
- Replacing the ATA
- Changing the network configuration. Router ahead of ATA, router behind ATA, no router, no hub, no computer. Nothing changes.
- Rebooting the network many times.
- Changing the LINE port and registering the change with vonage.
- Checking my network speed.
- Three service calls (12402503, 13410815, 13378334)
- Verifying that I get a solid green status light
- Changing telephones and telephone cords
- Changing network cables

Next, I was going to try a new ATA (again). I have recently purchased a used ATA on eBay, a Linksys RT31P2, hoping a different device would resolve the issues (and I haven't had much luck with the VT1005 as of late). I haven't yet received the Linksys device.

Any advice on how to fix the issue or get the call escalated with Vonage? My phone has been forwarding to cell for two months, and it's starting to get annoying."

Then Steve48, who is our most frequent Vonage Forum contributor, responds:

"The fact that calls are forwarding to your cell, assuming that this is an automatic "network outage" forwarding, confirms that your telephone and phone wiring is not the issue. The fact that you get internet service eliminates cabling to the modem, assuming that you're getting internet service through the VT1005.

If both of these assumptions are true, and given that you've already replaced the adapter once, I would conclude that this is an issue that needs to be fixed at the Vonage end. Naturally, you should still try the second new adapter when it arrives. Your next call should not be to Vonage technical support but to the business folk. Tell them that you're going to cancel unless they get it working.

By the way, did it ever work with the current ISP? Whether it did or not, if you have a friend with broadband service, one other thing to try would be to take the adapter to his/her place and see if it works on that service."

Responding back to Steve48, alevine writes:

"Thank you very much - yes, both of those statements are true, and I will try the business folk. Unfortunately, my cancel stick is rather short - just before this issue happened, I threatened to cancel to negotiate a big credit - right now, my account says they owe me $50.00. So, I don't know how they will respond to me threatening to cancel again..."

Seeking clarification sos he can offer more precise advice is fellow Vonage Forum Member xcrunxc. Let's read what he wrote:

"By "business folk" do you mean regular customer service reps? If that is the case, you are not going to get anything out of them especially with a multi-month credit on your account already. Even if you speak to the account cancellation department all they are going to do is put you through to tech support. Customer service and the cancellation reps don't know how to fix problems and as soon as you say you have one they will pass you over to tech support.

You would be better off calling tech support directly and not having to wait on hold for the wrong department first, then once they transfer you on hold again for the right department. My only advice would be that if your level one tech support person doesn't know what they are doing immediately ask for Advanced Technical Support. They are the group in NJ and besides actually speaking English they can normally resolve most problems."

"Hard to say, but if you haven't had service for 2 months, you don't have much to lose," he writes. "Maybe a modified approach, like "I really want to stay, but what's the point if it never works? Maybe you business guys can get results, because I've given the techs plenty of chances and...".

My voice gets dropped.. is a new post begun by baracuda68.

"Vonage user since Sept 2006," he writes. "Often while I am talking with someone, My side of the conversation gets dropped. I can hear the other person say hello? Are you there?" Sometimes it comes back in 30 seconds or so, other times we just hang up and call back.
This is very annoying, and very discouraging for Voip.

"Any suggestions? Any router tweaks that can help?

Then baracuda68 writes his Vonage test results.

"What else are you running on your network that sends data out to the Internet? Bittorrent is us usual suspect," writes fellow Vonage Forum Member mjstraw.

Then mundy5, who is one of our most frequent Vonage Forum contributor offers this advice:

"Also try using the middle setting. I've noticed in my case using the lowest setting created issues in voice quality."

Vonage Stock Report

Today  on the New York Stock Exchange, Vonage stock closed at $2.18 a share, an increase of two cents (+0.93) over yesterday's closing price of  $2.16 a share, but then again the closing price today is eight cents more than the day's lowest trading price for Vonage shares and that was $2.10 a share. Total shares traded today came out to be a total of 492,800 shares.

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.

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