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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage VoIP Forum Digest - August 15, 2007


Vonage VoIP Forum Digest

August 15, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. Sorry I have missed the last few days, but you know how hectic the last few weeks of summer can be.

First, let's catch up on what one reader of a popular blog thinks about Vonage... Then we'll go straight to two interesting Vonage Forum threads, one about dial-tone problems with Vonage calls, and the other about voice being dropped on one user's Vonage calls.  Finally, we'll check on Vonage's stock price.



In The News

Reader Says Vonage Is "Giving..More Than Expected"

On the InfoWorld website, the Robert X. Cringely blog has comments from some readers who were abandoned when SunRocket went out of business recently. Other posters write about their experiences with VoIP.

Loren writes, "I have been using Vonage for several years. Initially I had some issues where people couldn't hear me when I spoke. After upgrading my Comcast connection to 800K upload, that went away. For the past couple of years I haven't had a single issue. I really like the price, the features and the stability.

"At work we use an Avaya system for Voip with a softphone client, I only wish it was as good as my Vonage service. If I try to use my computer for anything while speaking with someone, my voice gets choppy and they can't understand me.

"VoIP still needs to progress a long way, but Vonage is giving me more than what I originally expected."

On The Vonage Voip Forum

"No dial tone - Not a new customer is a new Vonage Forum thread that has been started by new Vonage Forum Member alevine.

He writes:

I have no dial tone and customer service seems to be unable to help me. I'll start by posting the info requested in the sticky, then I'll go over what has been done to date:

- I am located in a northern suburb of Indianapolis, IN.
- I have cable service from Bright House Networks and RoadRunner/Time Warner.
- I have 2Meg upload speed and 5Meg download speed, as advertised by Bright House/RoadRunner. Real speed is about 1.5/4.5.
- Modem is a scientific Atlanta Webstar.
- ATA is a reconditioned Motorola VT1005
- My network is Cable Modem -> ATA -> Hub -> 3 computers. The dial tone issue still exists if I remove the hub and reboot connected to one computer, so the hub isn't the problem.
- Issue is no dial tone. Telephone gets electricity.

Voip Test Results:
Speed test statistics
---------------------
Download speed: 4855344 bps
Upload speed: 1497600 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 34 ms
Average download pause: 6 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 40 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.9 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9

---
Okay, now what has been done to date.
-
I have been a Vonage customer since 2003. I've moved across country and changed ISPs three times without issue.

Then, I switched ISP service from AT&T to Bright House cable.

After I hooked up bright house cable, my ATA broke (service call #12402503) and was replaced because customer support thought the PC jack was faulty.

Since then, two replacement ATAs have been unable to give me a dial tone. I have tried the following:
- Replacing the ATA
- Changing the network configuration. Router ahead of ATA, router behind ATA, no router, no hub, no computer. Nothing changes.
- Rebooting the network many times.
- Changing the LINE port and registering the change with vonage.
- Checking my network speed.
- Three service calls (12402503, 13410815, 13378334)
- Verifying that I get a solid green status light
- Changing telephones and telephone cords
- Changing network cables

Next, I was going to try a new ATA (again). I have recently purchased a used ATA on eBay, a Linksys RT31P2, hoping a different device would resolve the issues (and I haven't had much luck with the VT1005 as of late). I haven't yet received the Linksys device.

Any advice on how to fix the issue or get the call escalated with Vonage? My phone has been forwarding to cell for two months, and it's starting to get annoying."

Then Steve48, who is our most frequent Vonage Forum contributor, responds:

"The fact that calls are forwarding to your cell, assuming that this is an automatic "network outage" forwarding, confirms that your telephone and phone wiring is not the issue. The fact that you get internet service eliminates cabling to the modem, assuming that you're getting internet service through the VT1005.

If both of these assumptions are true, and given that you've already replaced the adapter once, I would conclude that this is an issue that needs to be fixed at the Vonage end. Naturally, you should still try the second new adapter when it arrives. Your next call should not be to Vonage technical support but to the business folk. Tell them that you're going to cancel unless they get it working.

By the way, did it ever work with the current ISP? Whether it did or not, if you have a friend with broadband service, one other thing to try would be to take the adapter to his/her place and see if it works on that service."

Responding back to Steve48, alevine writes:

"Thank you very much - yes, both of those statements are true, and I will try the business folk. Unfortunately, my cancel stick is rather short - just before this issue happened, I threatened to cancel to negotiate a big credit - right now, my account says they owe me $50.00. So, I don't know how they will respond to me threatening to cancel again..."

Seeking clarification sos he can offer more precise advice is fellow Vonage Forum Member xcrunxc. Let's read what he wrote:

"By "business folk" do you mean regular customer service reps? If that is the case, you are not going to get anything out of them especially with a multi-month credit on your account already. Even if you speak to the account cancellation department all they are going to do is put you through to tech support. Customer service and the cancellation reps don't know how to fix problems and as soon as you say you have one they will pass you over to tech support.

You would be better off calling tech support directly and not having to wait on hold for the wrong department first, then once they transfer you on hold again for the right department. My only advice would be that if your level one tech support person doesn't know what they are doing immediately ask for Advanced Technical Support. They are the group in NJ and besides actually speaking English they can normally resolve most problems."

"Hard to say, but if you haven't had service for 2 months, you don't have much to lose," he writes. "Maybe a modified approach, like "I really want to stay, but what's the point if it never works? Maybe you business guys can get results, because I've given the techs plenty of chances and...".

My voice gets dropped.. is a new post begun by baracuda68.


"Vonage user since Sept 2006," he writes. "Often while I am talking with someone, My side of the conversation gets dropped. I can hear the other person say hello? Are you there?" Sometimes it comes back in 30 seconds or so, other times we just hang up and call back.
This is very annoying, and very discouraging for Voip.

"Any suggestions? Any router tweaks that can help?

Then baracuda68 writes his Vonage test results.

"What else are you running on your network that sends data out to the Internet? Bittorrent is us usual suspect," writes fellow Vonage Forum Member mjstraw.

Then mundy5, who is one of our most frequent Vonage Forum contributor offers this advice:

"Also try using the middle setting. I've noticed in my case using the lowest setting created issues in voice quality."

Vonage Stock Report

Today  on the New York Stock Exchange, Vonage stock closed at $2.18 a share, an increase of two cents (+0.93) over yesterday's closing price of  $2.16 a share, but then again the closing price today is eight cents more than the day's lowest trading price for Vonage shares and that was $2.10 a share. Total shares traded today came out to be a total of 492,800 shares.

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.




 
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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