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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage VoIP Forum Digest - August 6, 2007


Vonage VoIP Forum Digest

August 6, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.

First, let's catch up on what Vonage, the company, has planned for this Thursday morning. Then we'll go straight to two interesting Vonage Forum threads, one of which contains help about a router issue, and then there's this other thread which talks about setting up a Vonage number in Texas and then using it in the Dominican Republic/  Finally, we'll update Vonage's stock price.



In The News

Vonage Quarterly Earnings Event This Thursday

Vonage will report its financial results for the second quarter ended June 30, 2007 on Thursday of this week. The earnings release will be available on Vonage's Investor Relations website at http://ir.vonage.com.

Management will host a webcast discussion of the quarter's results on Thursday, August 9, 2007 at 10:00 AM Eastern Time. To participate, please dial (800) 810-0924 approximately ten minutes prior to the call. International callers should dial (913) 981-4900. A replay will be available approximately two hours after the conclusion of the call until midnight August 23, 2007, and may be accessed by dialing (888) 203-1112. International callers should dial (719) 457-0820. Replay Passcode: 9602406

The webcast will be broadcast live through Vonage's Investor Relations website at http://ir.vonage.com. Windows Media Player or RealPlayer is required to listen to this webcast. A replay will be available shortly after the live webcast and will be available for two weeks.

On The Vonage Voip Forum

RT31P2 No Service (No phone light) is a title of a new Vonage Forum thread started up by Vonage Forum Member jonlord.

And to fill us in on this issue, jonlord writes:

"I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association that I live in uses Speakeasy as their ISP (that is my guess based on a tracert). Recently, I have lost dialtone and the phone light has gone out on my adapter.

I have called Customer Service twice, who has tried to trouble shoot. Both times they have spent about 1 hour trying different things, and then end the call saying leave the adapter unplugged for 5 to 15 minutes, then they say they will call back in that time frame and tell me to reconnect it. The CSRs then hang up. And twice they DO NOT CALL ME BACK !!!! I waited 3 days between calls.

Anyway, since Customer Service seems to not be able to follow through on their instructions, here is my Voip test data. Does anyone have any ideas about what I should do next?"

In the same post, jonlord next posts the results of his Testyourvoip  and Vonage Forum Speed Test.

Jonlord's thoroughness pays off in terms of follow up posts from fellow Vonage Forum Members Darrell_G and agent_x44.

And agent_x44 writes:

"Might be a firmware issue. as with other networking devices, these adapters do get bugs from time to time depending on the firmware that Vonage rolls out," agent_x44 writes. "You might want to try the following before calling tech support.

1) powercycle. leave everything off for about 2 minutes, power back on in order.

2) check if you get any message when you pick up the phones.

3) try to check if you can still go online through the rt31p2.

4) if you can, call tech support to check if the firmware registered from their end is the latest. if it isn't, have them guide you through on how to download the firmware from their end, they usually have to follow a certain troubleshooting flow before they do that, so you better listen.

5) have the tech check for known issues about the rt31p2, if it would fall on one of those known issues, then they will replace the device if it still under warranty (one year after being issued.

6) if it is no longer in warranty, you may have to buy a new one from retail. better get one of those newer linksys Voip routers. (stay away from the DLink vwr, got some major issues).:

Next is Darrell_G, who offers this advice:

"I seriously doubt this to be a firmware issue," Darrell_G writes. "This sounds more like the phone port is dead. Did tech support try moving your line to the second phone port? You can do this yourself by logging in to your web account, click on the Add-ons tab then the "Move a Number" link. Once you've completed the steps to moving the line to the second phone port, don't forget to physically remove the phone line from port 1 on the back of the device to port 2.

Vonage Forum Member mtlopez_09 has a question which he uses to entitle a Vonage Forum thread he's started. The thread is named, Can I set up Vonage in Texas and use it in Dominican Rep.??

"I would like to set up the Vonage service in Texas, and then after I have the local number, relocate the router in the Dominican Republic with the Tx number," he writes. "Is it possible?? 

"What can I do to have free unlimited calls between Houston and Dominican Republic?? I was told the above trick works. But I'm suspicious about the Tx number functioning in the DR."

Explains fellow Vonage Forum Member rgnok:

"Yes, what you are wanting will work, assuming you have an Internet service in DR that is fast and stable enough to handle Vonage, like cable or DSL here. If you have that, you will be set.

What you will then have is a phone IN THE DR that has a Texas phone number. That means anyone for whom that Texas number is local will be able to call you toll free, even though you are physically in DR. That also means that, assuming you have the Vonage unlimited plan, you can make, FROM THE DR, unlimited calls to anywhere in the US, at no extra cost.

What you WON'T have is a number that locals around you in DR can call -- if that is your only phone there, then anyone local to you in DR would be making an international call to reach you, even if they're your next door neighbor in DR -- to them, they would be calling Texas.

But rest assured, what you are asking about works, can work very well, and is very common for Voip users (especially popular with military families living abroad)."

It is then that our second-most frequent active poster, NateHoy, feels necessary to add this advice:

"To add one more point - many foreign governments are affiliated with the local telco monopoly, and restrict or ban the use of competing products like VoIP. Check the laws in the Dominican Republic on this.

Also, you'll probably want to find someone in the DR who has the same Internet connection you are about to get, and see if they can run the Voip Test at www.testyourvoip.com to make sure the connection will support VoIP.

www.dslreports.com has a lot of forums for Broadband users, you may be able to find someone who can advise you on the legal matters and/or run a test for you.

But, as stated before in this thread, IF you have a good Internet connection that can get to the Vonage servers, Vonage doesn't care where the adapter is physically located - the adapter will reach Vonage's servers over the Internet and into the US, where the VoIP<->Telephone bridge is located.

Don't bother calling for support from the DR, though. They won't ship a replacement adapter there, and they really can't do much to support an international connection. Run the adapter through its paces for a couple of weeks in the US first, and make sure you have the proper power adapters if the DR does not use US standard 120V/60Hz power, because many of the Vonage adapters do not have autoswitching power supplies."

Vonage Stock Report

Today  on the New York Stock Exchange,  Vonage stock closed at $1.94 a share, which was a drop of  4 cents (-4.90%) from Friday's closing price of 2.04 a share, as well as the day's lowest price, which was $1.94 a share. Total Vonage shares traded on Monday resulted in being 883,400 shares.

Our Vonage Stock Forum can be reached from this link

That's what's hot about Vonage today. Check with us tomorrow  for our next edition of the Vonage VoIP Forum Digest.




 
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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