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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage UK Review



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Vonage Pros and Cons for 2006



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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




Vonage Reviews

Vonage VoIP Forum Digest - July 18, 2007


Vonage VoIP Forum Digest

July 18, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.

In the news, we'll read about an offer Vonage is extending to former SunRocket customers.

Just to clarify the offer from Vonage to former SunRocket customers is:

Two months free service

Waived activation

Free shipping

Customers receive this benefit when they sign up for the U.S. Residential Premium Unlimited Plan.

Vonage can transfer qualified phone numbers from SunRocket to Vonage at no charge.

SunRocket customers interested in this offer can receive more information by calling 1-888-510-1820.

Then we'll go straight to two Vonage Forum threads, one about a router issue with Verizon's FIOS service used to work with Vonage, and then a thread is about a problem not being able to access the Internet when a Vonage connection is in use. Finally, we'll update Vonage's stock price.



In The News

Vonage Has Offer For SunRocket Customers

Vonage says it has an offer for former customers of SunRocket, a VoIP service that went out of business on Monday.

Vonage is offering a way for SunRocket customers to transition their phone number over to Vonage, and also receive the added benefit of two months free service, waived activation and free shipping. Customers receive this benefit when they sign up for the U.S. Residential Premium Unlimited Plan. Vonage said it can transfer qualified phone numbers from SunRocket to Vonage at no charge.

SunRocket customers interested in this offer can receive more information by calling 1-888-510-1820.

On The Vonage Voip Forum

Vonage Forum Member deschodt, who has Verizon FIOS broadband Internet service, decides to start a Vonage Forum thread and is calling it, Any idea why I must reset the router every day ? (FIOS?).

Deschodt writes,

"I've used Vonage for years now, and was generally happy with the service, only needing a new router once under warranty..

Lately though, I need to unplug/replug my router practically daily to get the phone "light" again ! I think it might have to do with FIOS - I can't say for sure but it did not happen that frequently with cable before... In doubt, I bought a new Vonage capable router for $30 and swapped, but it did the same thing that very day...

Do you think it could be a setting on the FIOS modem that triggers disconnections like this ? It's not predictable either, sometimes it goes for a 5 days without a glitch."

Steve48 answers, suggesting an Uninterruptible Power Supply:

"It does sound like some kind of issue with your FIOS service. However, are you sure that you're not getting power glitches? An UPS would take care of that."

emac writes:

"Just because you have FIOS does not mean you have can't have issues

Also please tell us if you have an Action Tec MI424WR that Verizon gave you, they can have issues with Voip but i can give you instructions on how to fix the issues if you have on of them."

Then deschodt comes back with a post answering both Steve48 and emac:

"Steve, no power glitches.... The FIOS source has its own built in UPS, the Vonage router is on a regular socket but that has not changed, really....

"Emac, My network setup? FIOS router in garage, it's indeed the MI424WR - good guess - I'll happily take instructions. Other than that, one ethernet cable from the actiontek to the Vonage router, and for internet, I use those ethernet over power line adapters... That way phone and internet are not both dependant on the power sockets to function, and troubleshooting is easier...."

It seems that because new Vonage Forum Member litlginsu can't access the Internet when his Vonage is use, he opened a Vonage Forum thread giving it the title of, No internet when phone is in use.

"My Internet connection drops off completely when my phone is in use," litlginsu writes. "I am not sure if I am missing a piece of equipment (i.e. a router) or if there is something else I need to do (i.e. somehow distribute my bandwidth between the Internet and phone)?"

Litlginsu then completes his thread-opening post by adding his Vonage connection information. By the way, you can learn what information you'll want to include by going to the sticky post, What to post when having technical trouble with Vonage....

OK so then fellow Vonage Forum Member trekologer makes a post in which he asks a question of litlginsu and offers him some advice as well:

"What kind of phone are you using? Is it a 2.4ghz cordless? How are your computers connected to your Airport router? Wireless?

If you are using a 2.4ghz cordless phone and the computers are connected wirelessly, that is your problem. The phone and wireless network are using the same radio frequency. Switch to a corded or 5.8ghz phone."

And then hey guess what. Seems to have worked, as litlginsu replied, "Well.. trekologer.. you are a total genius! I plugged in a corded phone and that fixed the problem...! That was so unbelievably simple.. thanks!"

Vonage Stock Report

Tuesday on the New York Stock Exchange,  Vonage stock closed at $2.96 a share, which was a rise of one cent (+0.34 %)from  Monday's closing price of $2.95 a share, but then again that was six cents higher than the day's lowest price and that was $2.90 a share. Total Vonage shares traded on Tuesday came to be 536,300 shares.

Our Vonage Stock Forum can be reached from this link

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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