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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage VoIP Forum Digest - June 26, 2007

Vonage VoIP Forum Digest

June 26, 2007

By Daniel Connor

Welcome to today's edition of Vonage Forum Digest.

Today 'In the News' section we will learn about the rising value of Vonage. And then go straight to the forum where a new member is looking for some advice. As usual we shall end up with the Vonage stock price updates.

In The News

Vonage Share Draws More Investors, Rises By 1.3 Percent

On Monday Vonage share got a boost in the New York Stock Exchange when Judge Timothy B. Dyk, one of the three members of the U.S. Court of Appeals panel suggested a possible compromise in the Vonage patent case during the oral arguments. Investors in technology stocks in general and in Vonage stocks in particular reacted instantly at the remark of the jury, driving the shares to more than 1.3 percent than its previous close.

As reported by Sarah Karush of the Associated Press (AP), Judge Timothy B. Dyk had raised the possibility to consider an earlier injunction ordered by U.S. District Judge Claude Hilton. The suggestions of the U.S. Court of Appeals panel judge would allow Vonage to continue signing up new customers while the company modifies its technologies. Vonage attorney Roger E. Warin has argued before the Court of Appeals judges that the earlier verdict of the District Judge was not free from loopholes as the trial judge could not adequate definitions for some technical terms.

Vonage is almost a household name today, with over 2.4 million customers using the company's Voip technology. With more customers coming under the Vonage roll, the company will surely gain greater profits and is sure to become a leader in its sector, a reason that attracted investors in Vonage stocks recently.

In The Vonage Voip Forum

On the Vonage forum, a new forum member started a thread asking "Is it possible to get a free/discounted router upgrade?"

Igloeckner, a new forum member, said "Hey. I've been starting to have trouble with the original Linksys router that I got when I signed up for Vonage and was curious if anybody knows if Vonage would allow for a router upgrade because I've seen they have newer routers available on the website".

He stated, "Any help would be appreciated. Thanks!"

In response, orient_guy, Vonage Forum Associate, said, "If your Vonage supplied device is still under warranty, Vonage will replace it for free (of course after troubleshooting and finding out that it is not working well anymore)". He also told him, "If the device is outside the warranty period (1 year), you have to replace the device yourself. You can get one from one of their retail partners: Best Buy, Radio shack, circuit city, walter mart, etc."

He added, "Once you have the device, you can either call Vonage to register it or you can do it yourself thru their website. Click on "BOUGHT Vonage AT A STORE - Activate your device now".

He also said, "You can also get the device straight from Vonage but you would have to pay for the shipping".

Rebus, Vonage Forum Evangelist, told, "Call up and say you want to cancel your account. Somewhere in the discussion, drop a hint that you would be willing to keep the service if they replaced the adapter. That's what I did when mine went bad. I pointed out that both AT& T and Verizon have Voip services, both are the same price as Vonage, and both are willing to send me the adapter for free. Vonage wanted to charge me $79.99 + $9.99 for a new adapter. I told them I was not willing to spend $90 for the "privilege" of remaining their customer, when the other guys give it away for free".

He carried on, "Told them I didn't care who my phone service was with-- whoever gives me a free adapter gets my business. It worked... new adapter arrived 7 days later, free of charge. Vonage is so dumb when it comes to adapter issues. They spend millions acquiring new customers, then leave their loyal, long-term customers out in the cold when their adapter is out of warranty. Stupid, stupid, stupid. Rule #1 is take good care of your existing customers, because it's cheaper to retain a good long-term customer (who has shown longevity and loyalty) than to acquire a new one".

At this point of discussion, tglea, Vonage Forum Senior, told, " agree with you 100% but unfortunately Vonage is just following suit. I would like to know when so many companies started forgetting about their long term subscribers? Think about how many other companies do this. Cell phone, cable, satellite and ISPs in my experience. They all offer great deals to get new customers but they almost never offer any great deals to existing ones. Could you imagine your cable co. calling you up and giving you half price cable for 6 months because you have been a good customer for a year?"

He continued, "They do it regularly to get new customers but that will never happen for an existing one. I'm with you Rebus, it's time that these companies start taking care of, and start providing some occasional discounts and promotions, for existing customers".

Rebus, Vonage Forum Evangelist, again said, " If you want to know why anything is the way it is, follow the money trail. Most people are too busy (or too lazy) to stand up and be counted when they feel they're being taken advantage of. Consider that Vonage is spamming our Refer-A-Friend contacts, using our names claiming we asked them to do it, even though it was completely without our permission. .

He kept on telling, "One user said it's not worth changing services since it will cost money. (even though the bottom line cost is about $15 out of pocket) That's typical of most people these days, but for me, it's a matter of principle. Big companies are like children in a way-- they keep pushing the envelope, getting bolder and bolder, until someone stands up and brings a lawsuit as a way of spanking them for bad behavior. Companies know they can maintain the status quo. The few users who scream about being ripped off are minimal compared to the number that will stay, and that's what companies count on. They rely on the fact nobody will "do anything about it" and will just keep paying their bills like good little sheep".

CH3MI5TR4NG3R, Vonage Forum Junior, said, "Large corporations treat customers bad because they can... In the long run they know losing one or two customers means nothing in the long run to them......... It is all about the bottom line: PROFIT MARGIN..... Vonages customer service recently lied to me repeatedly and treated me like crap over and over......... I will leave the details for the rant I am about to post in a new topic...

Strongj, Vonage Forum Junior agreed because of his recent personal experience. Then he said, "Call and request to speak to account management. The first person you talk to will tell you that they can only replace your Linksys with a refurb type same unit. Be persistent but congenial and they will take care of you and send you a free replacement router. Check out what's available first and insist that's what you want for a replacement".

Vonage Stock Report

On Monday at New York Stock Exchange Vonage Stock closed at $3.09 a share. This is a rise of 1.31% from Friday's closing price, which was $3.05 a share. The total Volume of Vonage share traded on Monday was 1,646,100.

Once again our Vonage Forum can be reached through this link.

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage Voip Forum Digest.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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