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How to arrive at wifi password?
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How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
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IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
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W52p Setup
On Aug 30, 2016 at 10:38:01

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Vonage In The News
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Vonage VoIP Forum Digest - March 28, 2007

Vonage VoIP Forum Digest

March 28, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

We're now over 40,000 Members strong here on the Vonage Forum. This happened yesterday afternoon when our 40,000th Member, gerrygeek, joined us. He's already started posting!

In the news, we'll learn about a new executive appointment Vonage has just made. Then, we'll go straight to a Vonage Forum thread about running one Vonage line on several phones, and then one thread from a new Vonage user that can't seem to get a dialtone just yet. Then we'll update Vonage's stock price with today's prices.

In The News

Vonage Names a Senior Vice-President

Vonage announced that its interim head of Global Service Delivery Operations (GSDO), Ed Lamb, has been named Senior Vice President of GSDO on a permanent basis. Effective immediately, Ed will assume overall leadership of Vonage's customer care operation.

"Vonage and its customers are extremely lucky to have such a talented and knowledgeable person like Ed running our Global Services Delivery Operations," said Mike Snyder, CEO of Vonage. "Ed's telecommunications background will certainly aid our efforts to continue to improve Vonage's overall operating efficiency and to allow our customers to communicate when, where and how they choose."

Since joining Vonage in September, bringing with him 15 years of leadership experience, Ed has already led several initiatives to improve customer service delivery, creating processes to cut down on call-answer time and call abandonment rate.

On The Vonage Voip Forum

At the start of today's Digest, I mentioned that we now have our 40,000th Member, gerrygeek. His first post, in fact, was a thread that I would like to review now. Gerrygeek decided to name his first-ever Vonage Forum thread, One Vonage Line, Several Phones.

"I have one Vonage phone line, and no house phone wires," gerrygeek writes. "Can I have several - at least two other - phone instruments in the house? How do I do that? And if so, must they be charged where they are?"

Several answers, the first from one of our old pros here, NateHoy.

Nate writes:

Three ways you can do this:

"1. Get some splitters and run wires to any phones you want, assuming you can get enough cable run. Most Vonage devices can handle a total REN (Ringer Equivalent Number) around 4 or 5. The REN is printed on each phone, just add up the RENs of the phones you want to use and make sure you don't exceed it.

2. If wires are simply not possible, get a splitter and put one of those "phone line extension" units that use wireless or your electric wires to send the phone signal to other parts of the house. These can give you RJ-11 telephone plugs anywhere in the house you want, though I don't know about using more than one of them in one house. They also aren't cheap.

3. Get a cordless phone system that can take multiple handsets, and put a handset (with its own independent charger) in each area of the house you want a phone. These are commonly available and just a little more money than #2 (but it also includes all of your phones!).

#3 is the easiest "no wire" solution, assuming you can use cordless handsets, and you don't have too many sources of interference or distance between your handsets and your base."

Then gerrygeek comes back with a question.

"Thanks for reply. The wireless approach seems best. Question: The main phone is a wireless one," he says. "Can I get extra wireless handsets? Do they have to come with the main phone, or can new ones be added? The frequency is 2.5 GHz. Can another 2.5 GHz handset be "trained" to operate with the base station?"

To that, Nate answers:

"It depends. If your original cordless phone system is expandable, then you might be able to buy an expansion handset - it would have to be made by the same manufacturer and be specifically compatible with the system you have. Most cordless phone bases are not expandable, though. The ones that are generally come with more than one handset to start with."

At this point, fellow Vonage Forum Member roscopco comes on the thread with a post based on his own experiences:

"I have a 3 handset expandable V-Tech and I love it. Make sure you run a 5.8 Ghz phone best performance," roscopco writes. "You can get the expendables pretty cheap now at Best Buy, Circuit City and Wal-Mart, under $100.00."

D-Link VTA-VR, Lights Blink, No Dial-Tone is a new Vonage Forum thread started by new Vonage Forum Member Mahood.

"The power light blinks in sets of three," writes Mahood. "The Internet light blinks rapidly. No phone lights. No dial tone. After one hour I reset all devices by powering down for 30 seconds. Another hour and no change. No dial-tone.

"Any suggestions?," Mahood adds. Then he posts his Vonage test statistics.

Your test results look fine," writes our most frequent poster, Steve48. "Three blinks indicates that the unit is trying to get its configuration from Vonage. Apparently it isn't succeeding. Has the setup ever worked? Is the unit registered with Vonage? If you bought it directly from Vonage, it should be, but mistakes do happen. Check your account web page to be sure."

Mahood adds:

"I bought the unit from a retail store and gave the MAC# over the phone when setting up my account. It could be that this number was heard incorrectly. I checked my account and I can't find any hardware information," he points out. "When I make calls using my pre-existing phone line it shows up in my history on the website. When I pick up the Vonage connected phone I hear a voice that says "Telephone line is (not... or up)" then nothing."

Vonage Forum Member mjstraw suggests that Mahood "log on to the website, select "add-ons" then "move a number". It should show [what it thinks is] the mac address of your adapter."

Apparently, this issue is still a work in progress. The latest I checked, Mahood answered in a new post in which he wrote, that he had hoped that it was as easy as an incorrect MAC address, but no luck. 

"The MAC address is correct. I have tried going straight from my modem to the unit in order to bypass any possible router problems, but no change. It is still trying to get info from Vonage (3 blinks)."

The lesson from this thread is that no matter how much of a pain your Vonage-related tech issues are, there are knowledgeable Vonage users here on the Forum that will gladly help.

Vonage Stock Report

Today on the New York Stock Exchange,  Vonage stock closed at $3.26 a share, which was unchanged from Tuesday's closing price of $3.26 a share, but then again it was 12 cents higher than the day's lowest price for Vonage stock, and that was $3.14  a share. Total Vonage shares traded today were 2,331,400. 

Once again, our Vonage Stock Forum can be reached from this link.

We've Updated Our VoIP Speed Test

Because we get new Vonage Forum Members here all the time, I'll call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
Voip bytes per packet =8
Voip simulation seconds =10
Voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. Check with us tomorrow for our next edition of the Vonage VoIP Forum Digest.

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