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Vonage VoIP Forum Digest, January 19 - 21, 2007


Vonage VoIP Forum Digest

January 19, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll learn when Vonage is planning to report its latest quarterly results. We'll go to this Vonage Forum thread about a modem problem that is affecting a user's outgoing Vonage calls,  and then a Vonage Forum thread about Vonage audio quality and what might be causing it. We'll also check in on Vonage's stock price. Because we did our In The Blogs feature just this past Monday, we'll wait until this next Monday to do that again.



In The News

Vonage Getting Ready To Report Financial Results

Vonage will report its financial results for the fourth quarter and full year ended December 31, 2006 on Thursday, February 15, 2007. The earnings release will be available on Vonage's Investor Relations website at http://ir.Vonage.com.

Management will host a Webcast discussion of the quarter and full year results on Thursday, February 15, 2007 at 10:00 AM Eastern Time.

The Webcast will be broadcast live through Vonage's Investor Relations website at http://ir.Vonage.com. Windows Media Player or RealPlayer is required to listen to this Webcast. A replay will be available shortly after the live Webcast and will be available for two weeks.

On The Vonage Voip Forum

Vonage Forum Member freshwater's outgoing Vonage connection had not been working fresh. Because of this, he's decided to launch a new Vonage Forum thread that he has entitled, Choppy audio on Outgoing calls. QOS=6%.

"I am using Vonage for more then a year with no problems," freshwater writes." I am observing that all my outgoing calls are getting very choppy. Incoming calls are fine." 

Then, some more details:

"I have AT&T DSL with premium speed of 6.0Mbps," freshwater adds. "My Vonage is connected to the Linksys Wireless WRT54GS V1.0 router thru a cable. Using Motorola Speedstream modem 4100. In Chicago. modem --> Router---> Vonage Adapter.

At this point, freshwater adds the results of his Vonage Speed Test. More information about that is later in this edition of the Digest.

Him having done so makes it easier for some of freshwater's fellow Vonage Forum Members to offer conclusions but even more important than that- to offer advice.

"Jitter and packet losses on the uplink are just awful," writes Steve48, who is our most frequent poster and is also Vonage Forum Member of the Week. "Re-cycle everything and re-run the test. If you get similar results, plug your computer directly into your modem and re-test. 

"If you still have poor results, then the problem is with your ISP," Steve48 adds. "If the results improve dramatically, then we need to troubleshoot your router and Vonage box.

Freshwater does just that and then comes back with a post in which he writes to steve48, "thanks for the advice. I reset my modem, router and Vonage adapter. Ran the test twice results looks good. What do you think was the problem?"

Fellow Vonage Forum Member Jose_7584 thinks he might know what the problem was that freshwater had been having.

"Are you using the upgraded version of Firmware in your Linksys router.....If not upgrade it.......Also check for the Firewall in your Cable Modem and the router......Check for the DOCSIS Version of your Cable Modem," he suggests that freshwater do.

A new Vonage Forum thread has been opened and it is called, Dlink WBR 2310 Router in front of Vonage adapter. Poor Audio. This thread was opened by Vonage Forum Member gilidawg79.

Here's how gilidawg79 describes his issue here:

"Here is my setup...Cable>Modem>Dlink WBR2310 Router/Firewall>Motorola 2142 Vonage Adapter.

"I have poor audio quality. It is very choppy however, the people on the other end say they can hear me fine.....After doing some research on this site, I have discovered that it could be that my phone adapter is getting shortchanged on packets because of my SPI firewall....That makes perfectly good sense....My firewall settings can be tweaked a little bit, I am just not sure which ones...I would assume in the "Application Rules" settings I could tweak the ports that traffic is flowing on..??????..There are options for a "Trigger Port" and a "Firewall Port" and "TCP" or "UDP" types of traffic. Is this where I can tweak this, or in the "Port Forwarding" section which looks identical in terms of settings?

"I believe my connection to the internet is ok, I have done lots of tests and it seems to be fine.....I thought that troubleshooting the firewall would be the best place to start since if it can be tweaked, I should do that first."

Next, gilidadawg79 adds the results of his Vonage Speed test to his post.

Steve48 reviews this information and takes it into consideration when he writes this follow-up post to 

"You're probably right about the firewall, and I can't advise you on that. However, the first thing I would do is temporarily remove the router and see if that fixes the phone problem," suggests Steve48. "If it does, put the router back in but with the firewall totally disabled. 

"If things are still good, then work the firewall issue," Steve48 adds. "Otherwise, go where the evidence leads.

Vonage Stock Report

On Wednesday on the New York Stock Exchange, Vonage stock closed at $5.72 a share, which was a decline of 30 cents from Wednesday's closing price of $6.02 a share. Total Vonage shares traded on Thursday  amounted to 1,003,000 shares.

Once again, our Vonage Stock Forum can be reached from this link

We've Updated Our VoIP Speed Test

The fact that Choppy audio on Outgoing calls. QOS=6%, as well as Dlink WBR 2310 Router in front of Vonage adapter. Poor Audio which were the two Vonage Forum threads we highlighted today- featured a Vonage Forum Member posting the results of his Voip Speed Test gives me another reason to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
Voip bytes per packet =8
Voip simulation seconds =10
Voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. Check with us Monday morning for our next edition of the Vonage VoIP Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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