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Vonage VoIP Forum Digest, January 4, 2007

Vonage VoIP Forum Digest

January 4, 2007

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. Still catching up from the Holidays. How about you?

In the news, we'll learn where one prominent ad exec thinks Vonage ads could appear in the not-too-distant future. We'll go to this Vonage Forum thread about delayed dial tone issues, as well as a thread about hum and choppy audio. We'll also check in on Vonage's stock price. 

In The News

Ad Exec Says Vonage Ads Could Appear in YouTube Clips

Matt Wasserlauf, CEO of online video ad network Broadband Enterprises, is quoted in this week's edition of Mediaweek that Vonage ads conceivably could appear in YouTube clips. He sees this as possible by means of YouTube owner Google's algorithms, which could pinpoint relevant YouTube clips for Vonage ads to be offered in.

On The Vonage Voip Forum 

New Vonage Forum Member mdesieno has been having some dial tone issues. Because of this, he decided to establish a Vonage Forum thread. He's named it, Delayed dial tone w/ Linksys WRTP54G.

"Just wondering if anyone else has this problem with the Linksys WRTP54G Voip router. I just switched to this model and ever since I have a 3-5 sec delay in the dial tone, and a 3-5 sec delay when answering a call to the time the caller can hear me," he writes. "I work for an ISP in the Voip department, so I'm sure everything is ok with my internet service and home network setup.

"I'm waiting for a response from Vonage but I'm just curious if anyone else has this problem," he adds.

Fellow Vonage Forum Member racerboy69 offers a solution.

"Even though it is not an issue that is happening during the entire call, sometimes having the jitter buffer or packetization period "tweaked" by Vonage & having your bandwidth saver adjusted will correct this issue- if not entirely at least to an acceptable level," he writes.

Next, let's review this Vonage Forum thread named Hum and choppy audio only when connecting the entire house. This thread was started yesterday by Vonage Forum Member crazyotto.

"I have Comcast cable service into a Motorola SB4100 cable modem," crazyotto writes. "WGR614v4 wireless router connected to the Motorola and them a D-Link VTA-VD Vonage modem. 

Next, crazyotto describes the symptoms he is getting.

"I get a constant hum when the house line is plugged into the Vonage modem and no hum when I plug in a corded phone into the router," crazyotto tells us. "I had to run a 25ft phone line to the D-Link since there was no phone jack near my wireless router. The wire is a pretty light gauge one. 

"Would this cause the hum," he asks. "My house is wired with the older 4 wire phone lines too. I hope somebody can help! Vonage tech support said that I have a good signal and that I should re-wire my house."

Then crazyotto added his test results to this post.

Based on these results as well as crazyotto's description, several of crazyotto's fellow Vonage Forum Members responded with helpful info and advice.

Elvis4321 recommended:

"1.unplug all extensions
2.test a phone at each jack one at a time
3. if hum on all, look at whole house wiring
4. if hum at one check that jack or wiring at that split of wiring"

Next comes mundy5.

"Your test results are great and so the problem does not lie in your Internet connection," mundy5 writes to crazyotto. "When you say a hum, I think immediately of your house wiring not being disconnected from the telco.

"Have you disconnected it from your telco physically? Not simply by canceling your service," mundy5 asks.  

Then mundy5 suggests that crazyotto search the Hard Wiring-Installation Forum section of the Vonage Forums. "Take a look at the first post which has a sticky icon. It will give you the necessary information to physically disconnect from the telco. That's the first place I'd look."

And then comes fellow Vonage Forum Member qwertyui, who has had some similar experiences.

Here's what qwertyui advised crazyotto to do:

First, DO disconnect from the Telco at the NIU. If the problem persists....

I would not blame small gauge wire from the TA to the jack, this should work fine.

I had a similar problem in on older (~45 years) house that had seen some DIY additions to the phone wiring. There was this annoying hum/clicking on the line. This was when I had POTS, but the principles will apply to checking your home lines with VoIP, too.

It was old-fashioned RGBY phone line. I determined it wasn’t a phone issue by connecting each phone directly to the NIU. The analogous check with Voip is connecting the phone to the TA and you said this fixed the hum, so the issue is clearly with your wiring, not your phone and not from the TA upstream.

I then went to each phone jack in the house, starting furthest from where the phone line came in the house and isolated each by unscrewing the wires from the jack. After about 4 tries, the hum went away. I was able to isolate the problem to a spare bedroom.

Following the wire, I found that it had been run along the floor where the carpet met the wall. One of the tacks holding the carpet down had penetrated the line connecting G to Y. Removing the offending line and replacing with a line run from the attic solved the problem.

Also to consider, if your phone line is run parallel to and close to a power line for a long distance, you can get 60 Hz hum bleeding to the phone line. If someone had an AC device on the BY pair of the phone line (such as a transformer for a princess phone), the same thing can happen.

Check Out Our Hard Wiring-Installation Forum

In the Vonage Forum thread we just reviewed entitled Hum and choppy audio only when connecting the entire house, Vonage Forum Member mundy5 suggested that fellow Vonage Forum Member crazyotto research possible solutions to his problem on our Vonage Hard Wiring-Installation Forum.

Although hooking up Vonage for service is not difficult at all, new as well as experienced Vonage users sometimes have questions about the right technical setup. Other new and experienced Vonage Forum Members that are moving sometimes post threads here about hard wiring and installation in the place where they have just moved to or are about to. Once again, you will find a linked list of threads about the issues reflected in the title of this Vonage Forum area.

With more than 615 topics and 3,500 posts, the Vonage Hard Wiring-Installation Forum is one of our most popular Forums. Here's the direct link.

Vonage Stock Report

On Wednesday on the New York Stock Exchange, Vonage stock closed at $6.70 a share, which was a drop of 24 cents from last Friday's closing price of $6.94 a share, but then again it was a 22-cent climb from the session's low price of $6.48 a share. Total Vonage shares traded on Wednesday were calculated at 1,188,100 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

We've Updated Our VoIP Speed Test

The fact that both of the Vonage Forum threads we highlighted today featured a Vonage Forum Member posting the results of his Voip Speed Test gives me another reason to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
Voip bytes per packet =8
Voip simulation seconds =10
Voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. Check with us Friday morning for our next edition of the Vonage VoIP Forum Digest, including a look at what some of the bloggers have been writing about Vonage

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