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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Pros and Cons for 2006
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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Salt Lake City: impressions after several months
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Vonage Reviews

Vonage VoIP Forum Digest, December 19, 2006


Vonage VoIP Forum Digest

December 19, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest.  We'll catch up on the latest news involving Vonage. Then we'll read this Vonage Forum thread about dropped calls, and another thread about Vonage call quality. We'll also check in on Vonage's stock price. 



In The News

Canadian Newspaper Profiles Vonage Canada Exec

On Saturday the Toronto Globe and Mail, which is distributed throughout Canada, had a brief profile of Vonage Canada president Bill Rainey.

When the 52 year-old Rainey was asked about his "Best Decision," he said, Building up Vonage Canada's leadership team from scratch. "Very few times in your career do you get to do that. You usually inherit."

And as to his best learning experience the newspaper said that early in his career he had a boss like an army general and discovered he was the "wrong leader to follow." He has never forgotten that lesson. "When you're young, you're impressionable, and you realize I'm trying to be someone that I'm not."

And Rainey's hobbies: scuba diving, photography and golf.

On The Vonage Voip Forum

Because Vonage Forum Member Darnell was having a problem with dropped calls, he decided to open a Vonage Forum thread in which he described this issue. He has entitled this thread, WRT54G V.6 and dropped calls.

"I currently use the Linksys router and the linksys Vonage phone adapter model: PAP (I believe that is the model number)," Darnell writes. "I hear the people speaking but on MANY occasions they can not hear me.:

Then Darnell writes that after viewing all the various firmware, he sees that they are NOT compatible with v6 of the wrt54g.

"Are there any firmwares that will improve my reliability with the Vonage system for the router I now own?," Darnell asks.

Fellow Vonage Forum Member pdhenry is the first up with advice.

"Before you worry about aftermarket firmware, do you have QoS set up correctly on your Linksys router?," pdhenry asks Darnell. "My router (V5, I think) also can't use aftermarket firmware but I get satisfactory performance with the Linksys firmware. Applications & Gaming / QoS: I use device Priority and assign Highest priority to the MAC address of my Vonage box. 

"I also set Upstream Bandwidth to 90% of the value I got from the internet bandwidth test on this site," he adds.

Darnell comes back with some updated info as to his situation.

"Yes, I definitely jumped the gun," he admits. "I did set the QOS but was impatient. After Googling yesterday I read about the QoS.

"Now that being said, when I try to set the device priority I keep getting bandwidth out of range?," Darnell asks. The MAC address is accurate... and I use lower caps for the device name... and the top box is set to auto."

"Please let me know if you know what I am doing wrong."

Then pdhenry makes a follow-up post with some of his ideas.

"Measure your upstream bandwidth. Use the tool on this site or at vonage.com," pdhenry suggests.

"Set the top box (Upstream Bandwidth) to manual (or whatever the option other than automatic is ) and enter a number that's 90% of the value you measured in step 1," pdhenry adds.

And then pdhenry tells Darnell that he's never seen the error he mentions, so he's not sure what causes it. 

"In my Linksys firmware the only choices in the device priority are quantitative values like 'Low', 'High' 'Highest'," pdhenry writes. "I have mine set to 'Highest.'"

New Vonage Forum Member derwin0 has begun a new thread that he's calling, Very Choppy Service.

"All day today, my connection has been very choppy," he writes, (but) it's usually really good."

derwin0 adds the results of our Voip speed test to his post. Doing so draws analysis from fellow Vonage Forum Members che and NateHoy.

"I'd still highly suggest you adjust your bandwidth saver (feature found in your web account) for the choppy audio to have desired voice quality," che suggests to derwin0.

NateHoy's next with some detailed feedback, specifically on these three numbers from the tests derwin0 performed:

Jitter: you --> server: 62.7 ms
Jitter: server --> you: 77.4 ms
Packet loss: server --> you: 21.3 %

"I'd focus in on these three numbers. The data coming from your connection has become sporadic and unreliable," NateHoy writes. "21% packet loss is going to give you a lot of problems. 

"Ideally, Packet Loss should be zero, but that is on a perfect connection," NateHoy points out. "Anything below about 5% or so is acceptable. Your ISP *should* be able to get this number down to under 1%."

Then Nate suggests that derwin0 see if he can connect a computer directly to his cable modem and repeat the test. 

"If repeated test show the connection is good on a computer connected directly to the modem, and bad when the Vonage router is in the mix, then your Vonage router may have a problem," NateHoy writes.

"If the direct connection does not improve the test scores, or only improves them a teeny bit, then you have a Comcast problem," writes Nate, noting the name of derwin0's service provider that derwin0 had indicated. "Call Comcast in the morning and tell them you need a line test done.:

What Info To Post When You Are Having Tech Problems

In the thread I just reviewed called Very Choppy Service, Vonage Forum Member derwin0 was able to get some detailed advice after he posted a thread with his testyourvoip results. In fact, a good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with their Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

A while back,  one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time." 

Hey, We've Passed 95,000 Articles!

Yesterday morning, I noticed that we've passed over 95,000 articles on the Vonage Forums since we started back in March, 2003. Those are posts, replies to posts, and other content across all of our Forums.

It's numbers like these that make a hard-working Forums Administrator think of 100,000 articles! Let's see how long- or short- it takes all of us to get there!

Vonage Stock Report

On Monday on the New York Stock Exchange, Vonage stock closed at $7.14 a share, which was a decline of eight cents (-1.11%)  from Friday's closing price of $7.22 a share but then again it was four cents higher than the session low which was $7.14 a share. Total Vonage shares traded on Monday added up to be 565,000 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

We've Updated Our VoIP Speed Test

The fact that both of the Vonage Forum threads we highlighted today featured a Vonage Forum Member posting the results of his Voip Speed Test gives me another reason to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
Voip bytes per packet =8
Voip simulation seconds =10
Voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. Check with us Wednesday morning for the newest edition of the Vonage VoIP Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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