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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage VoIP Forum Digest, November 30, 2006


Vonage VoIP Forum Digest

November 30, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll read about Vonage's expansion in Quebec. We'll go to this Vonage Forum thread about problems with some conference calls over a Vonage connection, and then there's this other thread I want to talk about concerning a Vonage Forum Member who has been experiencing fuzzy outgoing Vonage calls and is looking for a solution. We'll also check in on Vonage's stock price. 



In The News

Vonage Canada today announced that it has expanded the availability of its flat-rate, full-featured phone service into 19 additional communities in Quebec, giving over 700,000 more Quebecers the opportunity to replace their home phone service with Vonage.

Communities added include:

Beloeil, Boucherville, Chambly, La Prairie, Saint-Bruno, Sainte-Julie-de-Verchères, Laval, East Laval Ouest, Sainte-Rose, Saint-Vincent-de-Paul, Pont-Viau Pointe-Claire,Sainte-Geneviève, Roxboro Saint-Lambert and Lachine.

On The Vonage Voip Forum

Because new Vonage Forum Member JasonG sometimes has difficulty accessing conference calls over his Vonage line, he has decided to start a Vonage Forum thread which he's named, Sporadically cannot dial into Conference Calls.

"Lately I've had a problem dialing into conference calls (I mean the AT&T conference services provided for business calls along side web meetings)," says JasonG. "I can dial into the toll-free number just fine, but when I get prompted to enter a meeting code, the machine on the other end doesn't seem to 'hear' my key presses. 

"I've checked with some other folks who use Vonage and they have experienced the same problem, only recently," he adds. "It seems to come and go. It will work fine early in the morning one day, but a couple of hours later I can't get into any conference calls from my Vonage phone. Then later on the same day I might be able to get in just fine.:

Then JasonG explains that because a  POTS (Plain Old Telephone Service) phone or cell phone can get into the conference call, no problem - he doesn't think this is a problem with the conference service. 

He's already tried one approach that doesn't work:

"Shutting down, waiting (for cooldown) and restarting my network appliance stack does not resolve the problem. The problem just seemed to resolve on its own when it 'feels like it,' " he adds.

Then, JasonG makes sure to point out that he is using Comporium (York County, SC) as his ISP and doesn't seem to be experiencing any other network issues. I have a Motorola VT1000 (running VT20_02.03.00_A).

Next, he offers the results of the Voip Speed Test and testyourvoip tests he has run. More about those later on in this edition of the Digest.

"Any ideas as to what is causing this and whether or not it can be fixed?," he asks.

Several Vonage Forum Members join the thread to relate similar problems, propose solutions, or both. In the solutions category, one of the posts comes from experienced conference call-bridger and Vonage Forum Member mobster75.

"Have you tried to adjust your 'bandwidth saver' mode to the highest setting? Sounds (no pun intended) that your DTMF tones aren't being properly registered by the audio conferencing bridge," mobster75 asks JasonG. "Most likely could be caused by poor bandwidth issues causing the tones to not sound clear on the bridge side.

"I spend my days supporting conferencing bridges (many large carriers such as AT&T included) so that's my take on it," mobster75 adds. "Out of curiosity, on such conference calls, what caller command toggles self-mute?

Given that there is some Vonage news about the expansion of Vonage service in Quebec, it is a good idea to highlight a post  from the Vonage Canada Forum section of the Vonage Forums. The thread I selected should be of interest to Vonage users everywhere. The thread is named, clear incoming calls, fuzzy outgoing calls
.

"I have 604 Vancouver Vonage Number and receive incoming calls clearly but outgoing calls are often fuzzy," writes Vonage Forum Member northern, who has started and named this thread.

"For the incoming calls I can talk and hear clearly," he explains. "For the outgoing calls everything is fuzzy.

"Could this be as for incoming calls Vonage receive the call in Vancouver but for outgoing calls the call routes through New Jersey USA and is more subject to internet congestion?," he asks.

Then northern closes his thread-opening post by providing the results of his Voip speed test.

Some fellow Vonage Forum Members see this post and provide suggestions.

"Hrm.. your phone adapter communicates with the same vonage proxy for incoming and outgoing calls," writes webfors. "Therefore, there shouldn't be a difference in terms of the route. Your speed test looks great, and the QoS is as good as you would want. So I don't see a problem there.

"What is the config of your home network?," he asks. "Router model, version, firmware version? Do you have QoS configured on the router to prioritize the PAP2 traffic?"

Next, webfors asks northern what types of phones he uses. 

"Do you use the same phone for all calls, incoming and outgoing?," he asks. Or do you tend to use one phone for incoming (like we do with our cordless phones) and when you make an outgoing call another (we tend to sit down at the desk and use our Vista 350 desk phone when getting ready for long phone calls to parents, friends, etc).

And then finally, webfors asks northern, "when you say fuzzy, do you mean echo, blackouts, or just static, or.. ?"

Fellow Vonage Forum Member dbarkeep joins this conversation.'

"The compression used is based solely on who you are calling and your bandwidth saver setting regardless if it is an incoming or outgoing call," webfors explains. "Depending on your setting and who you are calling it will negotiate either G.711u, G.726 or G.729. Often when calling cell phones the only supported codec will be G.729 which may be the source of your issue"

Next, dbarkeep provides this compression-related data:

SDP m(media) field =

Codec preference based on Bandwidth Saver settings:

90k = 0, 2 18 (G.711u, G.726, G.729)
50k = 2, 0, 18
30k = 18, 2, 0 (i think)

:"Regardless, it appears not to be a compression / codec issue, and is most likely related to an ISP or other issue," dbarkeep then concludes. "Webfors also asks some good questions that may lead to a resolution."

Don't let me forget: the direct link to the Vonage Canada Forum, where the thread I just discussed is posted, is here.

What Info To Post When You Are Having Tech Problems

In the thread I just wrote about entitled Sporadically cannot dial into Conference Calls, Vonage Forum Member JasonG had the foresight to run a testyourvoip test.

A good number of threads and posts on the Vonage Forum are devoted to a technical issue a Forum Member is having with their Vonage service, and questions as to what is causing the problem and how it can be fixed. Being able to provide such solutions is a major reason why we are here.

We have many knowledgeable Vonage Forum members who repeatedly have jumped in and provided advice that has led to solutions. Generally, the best way for them to help you is if you provide as much information as you can about your setup and the nature of the problem you are having.

Back in the summer of 2005,, one of those knowledgeable and always Vonage Forum Members actually started a thread advising what info you should provide when you start a thread that asks for help with a Vonage-related issue. Trowski's thread is called What to post when having technical trouble with Vonage..... I liked his points so much that I have made this thread a "sticky," which means it appears at the top of the Vonage Voip Forum thread list you see when you go to http://www.vonage-forum.com/forum1.html.

Here's what Trowski advises that you post:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used i.e. RT31P2 or PAP2
6. Setup of Network i.e. Modem---->Vonage Adapter-->PC
7. Issue you are experiencing i.e. dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

"This will help you get the answers/resolution faster if you can post that first....," he writes.

And I added, "that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it. And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time.

Vonage Stock Report

On Wednesday on the New York Stock Exchange, Vonage stock closed at $6.64 a share, which was an 11 cents rise  from Tuesday's closing price of $6.53 a share. That was nine cents higher than the session low of $6.55 a share. Total Vonage shares traded on Wednesday amounted up to be 359,000 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

We've Updated Our VoIP Speed Test

The fact that both of the Vonage Forum threads we highlighted today featured a Vonage Forum Member posting the results of his Voip Speed Test gives me another reason to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
voip bytes per packet =8
voip simulation seconds =10
voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. Check with us Friday morning for the newest edition of the Vonage VoIP Forum Digest.




 
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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