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Vonage VoIP Forum Digest, November 20, 2006

Vonage VoIP Forum Digest

November 20, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll read about Vonage's big server announcement they just made this morning., so we'll go directly to a Vonage Forum thread about router issues in conjunction with the Vonage service, and then there's this thread I would like to write about concerning using Vonage in your hotel room. We'll check in on Vonage's stock price. And because this is Monday, we'll meet our Vonage Forum Member of the Week.

In The News

Vonage Chooses Open Source Server Solution

EnterpriseDB, which is a leading enterprise open source database company, announced today that Vonage has deployed EnterpriseDB Advanced Server. Vonage plans to implement EnterpriseDB to support a number of different applications over time. EnterpriseDB also announced that Vonage is replacing MySQL with EnterpriseDB for some of its database applications requiring enterprise-class reliability and scalability. 

"Vonage continually seeks to provide its subscribers with the best possible customer experience by investing in cost-effective, high-quality technology, such as EnterpriseDB Advanced Server," said Tim Smith, president, Vonage Network. "EnterpriseDB's ability to run applications written for Oracle was a key factor for us. This compatibility reduces the time, risk and expense to move selected applications to a new, significantly less expensive database alternative. In addition, EnterpriseDB is very attractive given our reliability and scalability requirements."

Vonage is in the process of deploying a new customer support application on EnterpriseDB in order to benefit from EnterpriseDB's robust reliability and scalability. Vonage's Advanced Technical Support Group is currently conducting a live pilot for this application within its Tier-3 customer support department. As part of the pilot, Vonage's Tier-3 customer support agents are entering and maintaining live customer trouble-tickets using EnterpriseDB. Vonage is concurrently investigating which of its applications should be moved from MySQL to EnterpriseDB to cost-effectively address growing scalability.


On The Vonage Voip Forum

I see that new Vonage Forum Member mikebua56 begins a Vonage Forum thread about a subject we see here from time to time on the Vonage Forum. You can tell the subject of his thread from the name he has assigned to it, which is Linksys Router connection)  to D-Link wireless router w/MAC filter.

"I have a D-Link DI-524 wireless router connected to my cable-modem. (cable modem output to WAN connection on wireless router)
I then have my Vonage Linksys RT31P2 (WAN conn) connected to my D-Link wireless router (Ethernet 1 conn)," mikebua56 informs us. "With no IP address or MAC filtering I am able to get a dial tone and make calls. I then turned on MAC filtering on my D-Link and entered the MAC addresses of all my network devices, PC's wireless network cards, Vonage Linksys router, etc...

But then he tells us that he is able to get all my other network devices to work, except for his Vonage Linksys router. 

"I have tried re-booting my Linksys router and notice that the POWER LED flashes during boot-up, then goes steady," he writes. "The INTERNET LED appears to remain steady. Both PHONE port LED's light up for 1-2secs, then go dark and remain dark, and I cannot obtain a dial tone."

Then mikebua asks for any suggestions how to change his D-Link settings or network configuration to allow the Vonage to work with MAC filtering.

It is at this point that fellow Vonage Forum Member GraysonPeddie joins the thread with some suggestions.

"Can't you do the setup like I did: Cable Modem -> Linksys RT31P2 -> D-Link DI-524?," he writes.

"Wait 30 seconds in order of devices listed above. For example:

1. Plug in cable modem.
2. Wait 30 seconds.
3. Plug in Linksys RT31P2.
4. Wait 30 seconds.
5. Plug in D-Link DI-524.
6. You're done."

"It's a whole lot easier since you don't have to configure your router to work with your Linksys RT31P2, assuming your cable modem acts as a DHCP (Dynamic Host Configuration Protocol) and assigns IP address to your router," GraysonPeddie adds. "It's better to have Linksys RT31P2 in front of D-Link DI-524 since you get better call quality from there because of QoS (Quality of Service) consistency and less number of hops from routers to routers to get to the Internet and from the Internet."

Next, mikebua56 comes back on the thread and he writes, "I found I had MAC cloning ENABLED on my Linksys router. Once I turned this off it worked fine with MAC filtering enabled on my D-link wireless."

Considering that so many of you will be traveling this week for Thanksgiving, and many of you will be staying in a hotel so that you don't have to impose on your relatives, I wanted to talk about this interesting new Vonage Forum thread entitled, Using Linksys pap 2 in a hotel. This thread is started by new Vonage Forum Member Wy.

"I hooked up my Linksys pap 2 with the DSL line from the hotel," Wy writes. "I activated the DSL first by paying for it. I get a blue light on the Linksys for the ethernet. 

Why then tells us he is using a cordless phone but cannot get a dial tone or a light on the Linksys showing it recognizes a phone. 

"I tried changing the phone cord, using another phone, etc. Any ideas please," he asks other Vonage Forum Members. "I am out of the US on vacation and need it."

Fellow Vonage Forum Member webfors is the first to answer.

"I've traveled a few times with high speed in hotels and each time when I opened my browser on my pc I reached an 'activation' page from the hotel that I had to use to enable the service before it would work correctly. This may be the case at your hotel also," he writes, suggesting that Why should go to the front desk and ask them to be sure.

"If you have a PC, hook it up to the high speed in the room, open a browser and see what happens," webfors adds. "I bet there is some sort of 'activation/proxy' page you need to go through. From my experience this activation expires every few hours, so you may have to repeat the procedure once every 12 or 24 hours.

Steve48 is up next.

"Wy, the issue is not with your phone or the cord. The phone light on the Vonage box does not indicate that it recognizes a phone," Steve48 writes. "It indicates that it has connected with the Vonage server and is ready to provide phone service. When everything is working right, it should be lit even without a phone plugged in.

"Thanks for your advice," Wy replies. "However, the Linksys pap 2 does not hook into the computer," Wy replies. "The DSL and phone go into the device. I have tried but can't get any light of phone recognition or any dial tone. The DSL was activated as it works if I put it into my computer."

"We understand, but when you plug your computer into the service, do you have to go through any sort of logon or initialization procedure? And since you have used your computer with the service, does the service remember the computer's MAC and insist on working only with it?," Streve48 replies in a follow-up post. "The hotel staff should be able to answer that. When your computer is working with the hotel internet service, are you able to run the forum Voip test (menu, top left, Vonage information, Voip speed test). If not, are you able to run a test at (test call to Boston)? If you cannot run these tests, it's possible that the hotel service is blocking some ports."

Then webfors follows by writing that in his opinion this is a good example of why he likes the vt2442 for traveling. "You can plug your adapter in and your pc at the same time to troubleshoot," he writes.

"Alternatively, you can get a cheap wired router to bring along with your pap2," he adds.." I've seen some pretty small ones at my local PC store.

Then webfors writes to Wy suggesting that he follow "Steve's advice, as it's bang on. If you can't run the tests, then they're blocking the ports needed by vonage. 

"If you can," webfors adds, "it might be a mac address caching issue as steve mentioned, which a router would take care of if plugged in as the first device."

Vonage Stock Report

On Friday on the New York Stock Exchange, Vonage stock closed at $7.20 a share, and that is an increase of 18 cents (+2.56%)  from Thursday's closing price of $7.02 as well as 35 cents higher than the session low of $6.85 a share. Total Vonage shares traded on Friday reached 625,700 shares.

Once again, our Vonage Stock Forum can be reached from this link.  

Vonage Forum Reaches 36,000 Members

On Sunday afternoon, fhorst completed the very quick easy and free process of joining the Vonage Forum. In doing so, he became our 36,000th Member!

Welcome to the Vonage Forum, fhorst. We look forward to reading your posts!    

And Yet Another Milestone...

On Saturday morning, we recorded our 32 millionth page view here on the Vonage Forums. Every time anyone- Vonage Forum Member or no-clicks on a page on the Vonage Forum, that's another page view! So let's just see how quickly we can get to 33 million!

GraysonPeddie Is Our New Member of the Week

Over this past week and even through the weekend, I couldn't help but notice all the great advice being offered by Vonage Forum Member GraysonPeddie. That makes him more than worthy to be our Vonage Forum Member of the Week. To browse through a list of  some of GraysonPeddie's more recent posts, click this link.

We've Updated Our VoIP Speed Test

I know we got several hundred new members while I was on vacation, so that's several hundred more reasons to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
Voip bytes per packet =8
Voip simulation seconds =10
Voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. Check with us Tuesday morning for the newest edition of the Vonage VoIP Forum Digest.

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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