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Vonage VoIP Forum Digest, November 2, 2006

Vonage VoIP Forum Digest

November 2, 2006

By Daniel Connor

Welcome to today's edition of the Vonage Voip Forum Digest. 

In the news, we'll read about how Vonage stock is doing. We'll go over a Vonage Forum thread from a reader that is wondering why Vonage calls he is making over his Comcast broadband connection aren't as high-quality as they should be, as well as another thread about transferring a primary calling number from a traditional phone company over to Vonage.

In The News

Vonage Stock Dips After Quarterly Earnings Report

When Vonage stock goes up or down by more than 5% in a day, that's news enough to move those details from our Vonage Stock Report to our main news section.

Wednesday was one of those days.

On Wednesday on the New York Stock Exchange, Vonage stock closed at $6.50 a share, which was a decline of 38 cents (and also down 7.65%) from Tuesday's closing price of $6.88 a share but then again it was 3 cents higher than the session low of $6.47 a share. Total Vonage shares traded on Wednesday were 1,363,600 shares.

Once again, our Vonage Stock Forum can be reached from this link.

On The Vonage Voip Forum

New Vonage Forum Member TallDave has his suspicions about Comcast reducing the quality of his Vonage calls he has been making over his Comcast cable broadband connection. Due to this, TallDave has started a Vonage Forum thread that he's entitling, Comcast is now fragging Vonage traffic- ruined mine.

"I've had Vonage for a couple years and love it," TallDave writes. "Unfortunately, Comcast is now strongly pushing their own phone service, and not coincidentally my phone now produces a loud buzzing ONLY during peak traffic times. 

"This is not a physical problem as it only happens during the high network traffic times of day," he adds. "The buzzing is SO bad I cannot even dial out as the system cannot recognize the key tones. 

"I believe Comcast is now fragging Vonage phones by deliberately assigning Vonage packets the lowest priority on their physical network.," states TallDave.

TallDave follows up with another post in which he writes, "It's been going about 20 mins now. It has zero progress. I'm guessing it can't even connect. "I have absolutely no problems with any other Internet apps."

After reading TallDave's first two posts in this thread, Vonage Forum Member of the Week Steve48 makes a post suggesting what TallDave's next step should be.

"On the chance that Comcast isn't doing this deliberately, please post the technical details listed in the sticky message at the top of the forum," Steve48 writes about the testyourvoip test for which there is a sticky post with instructions available at What to post when having technical trouble with Vonage.... 

"Also, if you haven't tried re-booting all your equipment, please do," Steve48 adds. "If your setup includes both wireless components and a cordless phone, please try things with an ordinary corded phone."

TallDave comes back a little bit later on with a response.

"I've already established that the phone and the local EQ are not the problem," he points out. "They work perfectly in all situations that do not involve sending Vonage packets over Comcast's network, and they work fine on Comcast's network during off-peak hours.

Then TallDave adds that the speed test ran for over an hour and produced nothing. "Comcast is hemorrhaging Vonage packets too badly for the test to even run."

That post brought a couple of responses from two other Vonage Forum Members.

"The test Steve48 asked you to run is completely independent of Vonage's network," EzCo writes. "So, if you can't run that test, you can't say that Comcast is doing something specific to 'Vonage packets.' "

Next up is Datahazard.

"A hard buzz on the line is not indicative of a data related problem," Datahazard points out to TallDave. "Data problems such as latency and packet drops have a distinctly digital sound, such as garbled or dropped audio, a hard buzz on the line is 99.9% of the time an analog problem." 

Then Datahazard suggests to TallDave that he try different phone hardware. 

"Also, if the port on your device is having problems that could be the problem," Datahazard adds. Replace the wires too, as they can receive analog interference and cause a buzz."

"On a personal note I have been using Vonage with Comcast for months now with no problems," Datahazard concludes his post by pointing out.

Because the LNP – Local Number Portability Forum of our Vonage Forums has more than 1,000 posts more than any other of our Forums except for the Vonage VoIP Forum, I thought I would pick out a thread from there. One of the newest Local Number Portability threads is entitled, Perfectly painless install. Number ported in 4 days.

"Well . . I'm impressed," writes NewView, who is a new Vonage Forum Member. 

"I ordered the 500 minute plan on the Vonage website on Thursday October 26, 2006. I received the equipment today, Monday, October 30 and installed & configured during the afternoon using the Quick Setup instructions," NewView adds. 

"Absolutely no problems at all, and was up and making calls in about 10 minutes. The call quality is excellent . . . much better than the previous carrier I had for the last 20 years," points out NewView.

"And to top off a GREAT experience . . . I just received an email that my number was successfully transferred as of midnight. That's 4 days, two of which were the weekend. That's just . . .. well . . . excellent," he then informs us.

NewView then ends his post by writing that he hopes the rest of his experiences with Vonage are as pleasant as the order process, install and number transfer was."

"We've ported two numbers to Vonage, from Qwest," writes Vonage Forum Member miked2. "The first one took 7 days (I think), and the second one, completed today, took 6 days. 

"Very easy process," miked2 states. "We have been very very happy with our Vonage service, and have had good results using their customer service when we had a small snafu on one of our lines (no stutter tone for voicemail)."

Vonage Forum Reaches 31 Million Page Views

Early Wednesday evening, the Vonage Forum got our 31 millionth page view since we started up in March, 2003. Since we hit the 30 million mark only on October 16, that means it took us just 16 days to get another million page views. That's more than 60,000 page views a day!

Every time you click on a Vonage Forum page, that's another page view. So let's see how quickly we can get to 32 million!

Check Out Our New Vonage Forum Toolbar

I know many of you are very upbeat about the Vonage Forum Toolbar.

The Vonage Forum Toolbar can provide you with easy desktop access to your Vonage Voicemail as well as total minutes used during your billing period, It works for all, and users.

The Vonage Forum Toolbar works with Internet Explorer and Firefox.

If you have questions, or comments, I've made a NEW Vonage Forum Toolbar Thread. Here's the direct link.

We've Updated Our VoIP Speed Test

I wanted to call your attention to our upgraded Voip Speed Test.

Instead of the simple upload/download test, this one has all the reporting that is needed to diagnose ISP issues such as Jitter and Packet Loss.

The advanced report screen has been configured with a "Copy to Clip Board" button so you can easily paste the results in the forums.

I would like to thank the following members for giving valuable input during the beta testing: reebok, Steve48, NateHoy, VonageTPA, Trowski and scerruti.

For those of you that are interested in the details behind the results, the following are the tests parameters:

The test is located in Washington DC.

The data.bin file for the speed test upload/download is 10Mb with 8 seconds max time out.

75,000 bytes is used to calculate the number of supported Voip lines.

Other variables:

Voip lines simulated =1
voip bytes per packet =8
voip simulation seconds =10
voip packets per second =75

If you have any questions about this test, feel free to post them in this thread.

That's what's hot about Vonage today. We'll be back on Friday morning with our next edition of the Vonage VoIP Forum Digest, a special edition that will be our last till we come back from vacation on November 13.

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